Leyton Healthcare

Terrible medical practice avoid at all costs

Absolutely appalling service! The most incompetent GP practice imaginable. The receptionist is incredibly discourteous and barely picks up the phone. Avoid this place at all costs. It's shocking that such unprofessional staff are part of the healthcare system.

Worst medical practice ever avoid at all costs

Absolutely appalling service! Getting an appointment with a doctor seems impossible, and the receptionist's attitude on the phone is terrible. They rarely pick up, and when they do, you're left waiting endlessly, only to get disconnected. The pharmacy is perpetually out of stock, forcing you to run around to other pharmacies just to get your medications. I'm baffled as to how this medical practice continues to operate.

Prescription nightmare at local pharmacy service

Consistently experiencing postponements when requesting prescription renewals. This medical practice deserves a thorough investigation for professional misconduct

Frustrating bus delay leads to missed medical appointment

I don't have any issues with the medical practice's actual services, but I was unable to attend my scheduled appointment due to transportation challenges. The main frustration stems from the absence of accessible contact information. While the surgery offers late-night appointments, there's no corresponding phone support for patients experiencing difficulties. Both contact numbers I attempted to use only provided automated messages indicating the surgery was closed, which left me unable to notify them about my situation. They desperately need to implement late-night telephone support to assist patients.

Terrible service and unprofessional medical staff nightmare

Who employs these receptionists? They are absolutely disrespectful and appalling in how they communicate with vulnerable patients! I am deeply offended by the way they spoke to my mother on the phone. Dr. Kapoor must investigate who is hiring these unprofessional, miserable women. Every single week there's a confrontation before medications are dispensed. A complete group of incompetents managing this medical practice. It's nothing but constant finger-pointing between doctors and receptionists. What a complete farce!

Unprofessional and insensitive medical staff nightmare

This concerns an interaction with a staff member named Kay. My young adult family member, whom I'll refer to as T, called to inquire about a standard medical service procedure. During her call, the conversation unexpectedly escalated. When I noticed T becoming distressed, I took the phone and introduced myself to Kay. However, before I could explain the situation, Kay immediately demanded to speak directly to T. I informed her that T was experiencing anxiety and, given her history of seizures, I was intervening to prevent potential distress. Kay persisted, insisting on speaking with T and claiming the conversation was harmless. Upon hearing Kay's communication style, I was appalled by her unprofessional demeanor and harsh vocal tone. As a professional, she should understand how to appropriately interact with vulnerable patients. Despite my clear explanations about why I had taken the phone, Kay remained stubbornly fixated on speaking with T, demonstrating a complete lack of empathy and concern for patient well-being. I sincerely hope no other patients encounter Kay. She desperately needs additional training in communication and interpersonal skills, especially when working with vulnerable individuals.

Terrible medical practice avoid at all costs

Avoid this place at all costs. This is hands down the most terrible medical practice I've encountered. The staff and management are absolutely horrible, bordering on demonic in their treatment and approach.

Frustrating experience with disorganized medical service

I signed up but never received the scheduled telehealth consultation. When I tried to follow up, it appeared I would need to complete the entire online intake form again from scratch. I'm now forced to make an additional in-person visit next week just to understand the status of my medical request. The administrative process seems completely disjointed. If I hadn't relocated recently, I would have preferred to continue with my previous healthcare provider. 😒

Nightmare healthcare experience at local medical center

Undoubtedly the most appalling medical facility I've ever encountered. Following a prolonged wait for a phone consultation, they abruptly cancelled on the day due to the physician's illness... forcing me to endure another week before receiving a call where they barely paid attention when I requested a prescription for my child. Upon collecting the prescription, everything was completely incorrect. The service was absolutely dreadful. I've never been subjected to such incompetence and have no intention of attempting to rectify the situation. The most frustrating aspect is the limited healthcare options available in Leyton.

Worst healthcare experience in 25 miserable years

After nearly a quarter-century enduring this dreadful medical practice, I've finally reached my breaking point with their staggering incompetence, malevolence, and sheer idiocy. I'm dismayed that I'm compelled to award one star just to share my perspective, and even more frustrated that a more negative rating isn't possible. Choosing the thumbs down emoji 👎 over the 'poo' option feels more appropriate, especially since Google's mandatory smiley face obscures the true sentiment. Thus, I'm bestowing Leyton healthcare 👎👎👎👎👎👎 of the worst: one👎 for the mandatory star, and five 👎👎👎👎👎 for their abysmal service spanning decades. Attempting to contact this ghastly practice by telephone is an exercise in futility, with alternative communication channels seemingly intentionally obstructed. Skeptical? Visit their website and attempt contact—I cannot guarantee your mental well-being afterward. You'll be curtly informed that your call is unwelcome, advised to retry at an unspecified "opportune" time. Persistent attempts yield only soul-crushing hold 'music' and a smug automated voice announcing your ever-fluctuating queue position—reminiscent of a dubious financial scam. For pay-as-you-go phone users, this experience can be financially devastating. I've personally endured hour-long waits only to have my inquiry dismissed in mere seconds—hardly conducive to mental health for a supposed healthcare center. Compounding their previously mentioned incompetence, malice, and stupidity, I must now highlight outright negligence. Living with heart disease, my medication is non-negotiable and requires medical supervision. Despite maintaining a five-year repeat prescription and my pharmacy sending six reminder emails, I've exhausted my supply. Given their documented communication barriers, attempting resolution via telephone seems counterproductive to preserving my sanity. Perhaps this review might spark some meaningful change.

Terrible service that wasted my precious time

Truly, this medical practice's reception team is absolutely dreadful. Their behavior is completely unprofessional and discourteous. I spent an exhausting three hours struggling to navigate the process of obtaining an urgent blood test for my child. In the end, I had to physically go to Whipps cross children's outpatient department just to understand their convoluted procedure.

Frustrating wait for a simple medical appointment

Got an appointment with GP, but the waiting time was extensive. When we inquired with the receptionist, they suggested we could wait if we were willing.

Terrible service that ruined my entire day

Absolutely terrible encounter

Terrible service and complete customer disappointment

Absolutely terrible service, complete incompetence from start to finish. These people clearly have no idea how to handle their business, and it resulted in an utterly disappointing encounter.

Terrible medical care leaves patient feeling hopeless

Utterly appalling medical treatment. As a healthcare professional, one should demonstrate compassion and understanding. I've been battling seizures for four years, consistently reaching out to my doctors weekly for an appointment. The appointments they schedule are invariably months in advance, and when the time arrives, the doctor never follows through. I just concluded a conversation with a physician whose name starts with K, and upon expressing my desire for additional neurological assessments, she suggested referring me to mental health services, claiming no seizure records exist. (I was hospitalized for five weeks due to these episodes!) The doctor then had the audacity to ask me what I expected her to do! I'm completely stunned. I could potentially have undiagnosed epilepsy, and this incompetent doctor consistently displays rudeness. She should be immediately removed from her position.

Friendly service with timely and helpful staff

I was quite satisfied with their service - they were responsive when I called and consistently scheduled appointments as promised. Additionally, the team members were friendly and accommodating.

Terrible experience with medical nightmare

Absolutely terrible medical treatment. Complete failure of basic patient care. I've never experienced such incompetence and disregard in a healthcare setting. Avoid this facility at all costs.

Terrible healthcare experience with unprofessional doctors

Absolutely the worst general practitioner I've ever encountered. It's baffling how this medical practice continues to operate with such incompetence. There's zero coordination, zero follow-up, and zero patient care. I strongly advise against registering with them, and if you're currently a patient, seriously consider finding alternative healthcare. What's the purpose of a GP practice that consistently fails to provide appointments, even for patients with critical health needs?

Worst medical practice ever avoid at all costs

I wish I could award zero stars, but the rating system won't let me. Selecting this general practitioner is equivalent to having no healthcare provider at all: COMPLETELY WORTHLESS. The front desk staff are DISCOURTEOUS and UNPREPARED, responding to inquiries with eye-rolling contempt. A piece of advice: they should seriously consider finding alternative employment.

Terrible phone system ruins patient experience

The phone connection is absolutely abysmal - it drops every single call I attempt to make! It's mind-boggling how you practically need to dial a hundred times just to have a slim chance of reaching someone (and that's assuming you even connect at all). The sheer frustration of trying to schedule an appointment while constantly getting disconnected right when you're in the phone queue is beyond aggravating. This practice is completely unacceptable, and I strongly advise anyone to steer clear of them.