Leyton Healthcare

Terrible service that made my health worse

Do yourself a favor and steer clear of this service if you're unwell - it will only exacerbate your condition Better to contact 111, as that's the sole piece of advice the receptionists seem capable of offering

Terrible service blocking my medical record transfer

An absolute disaster. I'm desperately attempting to switch to private healthcare, yet they're making this process incredibly difficult. I submitted an e-consult to obtain my medical records for my insurer before February 24th. After two weeks of complete silence, I was forced to call and was informed I must have a conversation before they'll release my records. They never proactively communicated this requirement; I had to initiate contact. Moreover, they've scheduled an appointment for next Wednesday just to discuss releasing my records. Bizarrely, when my partner inquired about her records, they emailed them within 48 hours. Due to this GP's incompetence, my private healthcare coverage remains suspended until I receive these records. Additionally, they've missed two scheduled phone call appointments. When I followed up about the missed calls, they falsely claimed they called and no one answered - which is completely untrue. This further validates my decision to leave this practice, which has dramatically deteriorated from its previous standards. I'm now forced to wait until next week just to have a conversation about obtaining my records so I can finally sever ties with this surgery. The administrative staff show zero empathy, with nurses seemingly the only competent professionals here. All existing reviews consistently confirm this practice is well below acceptable standards. PLEASE, I'M TRYING TO LEAVE!

Nightmare healthcare experience with incompetent medical staff

Hands down the most abysmal customer service imaginable. Endless phone wait times, with staff who are discourteous, arrogant, and completely ineffective. If you happen to miss their single call, you're condemned to restart the entire waiting process, as they only leave a cryptic voicemail and never attempt a second contact. This service is unequivocally the most terrible experience EVER, without question. I've been languishing for nearly twelve months just trying to get critical cardiology test results reviewed, and despite repeatedly emphasizing the urgency, I'm met with the same dismissive and unhelpful response. I strongly advise anyone to avoid this medical practice at all costs. The sole reason I'm granting a single star is simply because the rating system prevents me from giving zero.

Terrible customer service with unhelpful attitude

It's truly discouraging when attempting to communicate with their staff. They display a minimal assistance mindset, seeming disinterested in comprehending my needs or providing genuine support, almost as if my concerns are merely an inconvenience. I feel compelled to emphasize that front desk personnel are compensated to perform their duties professionally, and their consistently irritable demeanor towards visitors is completely unacceptable! I'm absolutely determined to seek alternative service immediately, and I sincerely hope I don't encounter another representative with such a poor attitude!

Terrible customer service at medical practice

The front desk staff at this medical practice are absolutely appalling, showing zero attentiveness and rushing to end phone calls without any consideration. Despite submitting three e-consults for an urgent matter and waiting two weeks, I've received absolutely no response whatsoever. I've been a long-standing patient since the practice was located on Windsor Road, but their service quality has been steadily declining year after year. While the doctors themselves are typically competent and supportive when you actually manage to see them, the reception team and their entire e-consultation process desperately require a comprehensive restructuring. The communication breakdown is unacceptable and frustrating for patients seeking timely medical attention.

Terrible customer service at this medical office

Front desk staff display a complete lack of professionalism and demonstrate extremely discourteous behavior

Terrible support that left me completely frustrated

Customer support is absolutely terrible, providing zero assistance whatsoever

Terrible healthcare experience with disrespectful doctor

Very poor service from Dr Kaya at the medical center. Their low patient ratings are entirely justified. This practice needs to be held to a higher standard of care. A medical facility should prioritize patient health and well-being, yet Dr Kaya demonstrated an unacceptable level of professionalism. Her response to a straightforward request was marked by rudeness and a complete lack of empathy. Her attitude was so dismissive and unprofessional that it raises serious questions about her suitability to work in healthcare. Healthcare professionals, especially those in the NHS, were traditionally expected to adhere to a strict code of conduct focused on patient care. Dr Kaya appears to believe she is exempt from these fundamental expectations of compassion and respect.

Frustrating healthcare experience with unhelpful reception staff

I called to check on my prescription status and found myself waiting in a lengthy 30-minute line. When I finally reached the reception, I provided my name, only to be told I wasn't registered, despite being a patient at Dr. Kapoor's practice for more than three decades. They claimed my GP was from North London but not officially registered. The reception staff seemed unhelpful and uninformed. As a result, I'm considering switching to a more competent healthcare facility. While my doctor is pleasant, the front desk staff leaves much to be desired.