Liberty Bridge Road Practice

Long waits and rushed appointments here

If you are fortunate, you may receive assistance approximately half an hour beyond your scheduled appointment slot. Frequently, you will also find yourself hurried through the consultation without receiving adequate support.

Triage process has noticeably improved

There have been notable enhancements in the way patient enquiries are being prioritised and assessed compared to the previous evaluation, with the hope that this positive trajectory will be sustained going forward.

Doctors rushed through appointments without listening properly

I left this practice because I was unable to obtain meaningful support for my ongoing health concerns. While the clinical staff initially appeared conscientious, I found that treatment options were rarely proposed proactively—I had to identify and request them myself, which proved problematic given my lack of medical knowledge. There seemed to be a disconnect in recognising how my various symptoms might be interconnected. I suspect some practitioners are genuinely committed to patient care but face organisational constraints, whilst others may not prioritise this as highly. Appointments felt rushed and I often struggled to fully express my concerns, whilst the online consultation forms were disproportionately time-consuming compared to face-to-face visits. The system itself appears poorly designed for patients whose presentations don't align with standard categories, and administrative staff errors occurred on multiple occasions. Overall, my experience with chronic health issues at this practice was unsuccessful.

Online registration left hanging without notification

I attempted to complete the online registration process through the NHS website but did not receive any communication for over a week. When I contacted the practice by phone, I was informed that the online submission was incomplete and requested to submit a paper form in person instead. I felt that the practice should have proactively notified me of this issue rather than requiring me to follow up through multiple phone calls. Additionally, I questioned the purpose of the online registration system if it cannot process complete submissions without requiring a paper alternative. I had not overlooked any mandatory fields, as the form would not have allowed submission otherwise. Following submission of the paper form, I was advised that registration would take approximately 14 working days. This timeline felt inefficient and created a significant barrier to accessing NHS services. The NHS website indicates that registration should be completed within 1-5 working days, and my experience fell considerably short of this standard, which I found disappointing.

Reception staff handled my request really well

I wanted to share how pleased I was with my appointment today. The clinician I saw was wonderful, compassionate and made me feel genuinely listened to and valued. Their guidance and support gave me the confidence to go ahead with a test I had been delaying. I'm very grateful for their assistance. The receptionist was also lovely and dealt with my enquiry in a really helpful manner. It was a really positive experience overall, and I'm very thankful.

Long waits left my child distressed and ignored

The practice fell significantly short of expectations. Young patients experienced extended waiting periods regardless of circumstances. My child was visibly distressed throughout the visit, yet this did not appear to prompt any meaningful response from staff. The fact that my child was so unwell they fell asleep in the waiting area was not addressed with appropriate concern. This experience was so unsatisfactory that I felt compelled to lodge a formal complaint, as I believe the standard of care provided to unwell young patients was unacceptable.

Registration form lost during processing

I submitted my registration documentation over a month prior to attempting to schedule an appointment. Upon trying to book, I discovered that my registration had not been completed. When I contacted the practice to inquire about this delay, I was informed that my form containing my personal details had gone missing. This situation is both disappointing and troubling, particularly considering the confidential nature of the information in question. Additionally, the individual I spoke with during my call appeared unconcerned about the matter, which heightened my sense of frustration. I would not recommend this practice.

Reception staff were dismissive and unhelpful

This has been the poorest healthcare experience I've encountered. The reception team came across as unwelcoming, and after contacting the out-of-hours service and explaining my situation multiple times, my medical history was transferred to the practice, yet I was still asked to repeat everything. The entire team seemed indifferent to my concerns, and I felt I would need to collapse to receive proper attention. I would encourage others to scrutinise not only the reception staff but also the clinical team, as they appeared focused on rushing patients through rather than providing genuine care. I'm deeply disappointed by how impersonal and uncaring the service felt. Leaving the building actually made my condition feel worse due to the stress of the experience.

Staff seem unmotivated unless it's urgent

I feel that the practice only shows genuine enthusiasm when dealing with emergencies, and for other concerns, I often sense that my attendance is viewed as an inconvenience, despite having made significant adjustments to my schedule to be there. While I have managed to obtain some referrals for matters I was worried about, even though they weren't urgent, I found that I needed to take considerable personal responsibility for progressing through the referral pathway and making sure things were actually moving forward. My partner, who is also a patient here, has found it particularly challenging to access the support and referrals he requires because he struggles to maintain the follow-up momentum that I'm able to sustain. The reception team come across as rather unwelcoming, and the open-plan layout of the desk area makes it nearly impossible to have a discreet discussion or maintain any sense of privacy. You can easily overhear the phone calls being conducted by reception staff from the waiting area. Given how spacious the reception area is, I'm puzzled as to why the team are positioned so closely together. My previous practice was considerably more accommodating, so perhaps I've become accustomed to a higher standard of service.

Reception staff refused urgent appointment request

The practice appears to be making it difficult for patients who require care. I was directed by a healthcare professional through an out-of-hours service to seek an urgent appointment with my GP, so I contacted the surgery at the earliest opportunity. Despite this urgent recommendation, the reception staff member was dismissive and unhelpful, and declined to schedule an appointment. This has been my most frustrating experience with a medical practice, and I found the process entirely unhelpful. The practice requires significant improvement.

Difficult to reach and slow to follow up

This practice operates at a slow pace, making it difficult to get in touch regarding any matters. There appears to be minimal follow-up on patient care. The online consultation system appears designed to minimise face-to-face appointments, which results in care that feels impersonal and distant.

Staff seemed disengaged during my visit

The facility itself is impressive, however the team members appear to lack enthusiasm for their roles. It's evident that many seem disengaged from their work. The practice has considerable potential, but would benefit from staff who demonstrate genuine commitment to their positions, whether in clinical or administrative capacities.

Finally felt listened to after years of dismissal

I have to say, not all the healthcare professionals at the practice treated me with care and respect. For nearly two years, I attended appointments regarding ongoing concerns including weight changes, menstrual irregularities, and various other symptoms. During these visits, I was given explanations that attributed my issues to dietary habits and age-related changes. However, when I eventually saw a different clinician who took the time to listen properly and arranged comprehensive investigations, I finally received answers about what was actually happening with my health. I'm grateful for this thorough approach. One particular member of the nursing team provided excellent care during my wound management. Their attentive approach and positive demeanor made a real difference to my experience during treatment.

Smooth registration and quick appointment availability

I wanted to add my voice to the positive feedback as I'm new to the area and found the registration process straightforward and welcoming. The practice has been attentive in following up on matters that my former healthcare provider had flagged, and the staff have been consistently courteous and supportive throughout. The premises are modern and well-maintained, and the clinical professionals I've consulted with have demonstrated competence and attention to detail. Additionally, appointment availability has been convenient, with no lengthy waiting periods required.

Staff were responsive and professional throughout

I find it puzzling when others voice concerns about this practice, as I have not experienced any problems throughout my time as a patient. The team members have consistently demonstrated professionalism and have been attentive to my needs.

Blood test appointment was quick and efficient

I had one of the best experiences with a blood test and body checkup this week. The healthcare professional who assisted me was excellent and provided me with very attentive care throughout the appointment.

Online booking made getting an appointment easy

The GP at my practice is wonderful. Very kind, attentive and helpful. It's easy enough for me to get an appointment online luckily (within a short timeframe). Thanks for improving the service.

Patient explanation made the appointment worthwhile

I recently had a consultation with a member of the nursing staff who provided excellent explanations throughout our interaction. They demonstrated considerable patience and were genuinely kind and professional. I was very impressed with the quality of care and support provided. Thank you for such a positive experience.

Helpful consultation for my shoulder concern

Attended an appointment regarding a joint concern and found the healthcare professional to be quite supportive and informative.

Couldn't get through on the phone line

I called at 8:30 in the morning to inform the practice of unforeseen circumstances that would make me approximately 10 minutes late for my scheduled appointment at 10:30. Unfortunately, the phone lines were busy both times I attempted to reach them. When I arrived at 10:38, I explained the situation to the receptionist, who offered to notify the clinician of my arrival. I understood that my appointment could not proceed, however my experience with the subsequent appointment did not meet my expectations. The appointment felt rushed, with several questions left unanswered. Had I been a first-time parent, I would have been uncertain whether this standard of care was normal. Based on my experience with my older children, I have not previously encountered such a hurried appointment of this type.