Liberty Bridge Road Practice

Quick appointments and genuinely kind staff

The practice tends to schedule appointments efficiently and the team members are generally courteous and friendly.

Friendly practice that listens to patients

I've had a genuinely positive experience attending this general practice. I've visited on several occasions and have been pleased with my visits.

Doctor seemed unbothered during appointment

Attended an appointment with a clinician who appeared dismissive and displayed unprofessional conduct. There was a lack of empathy and engagement regarding my presenting concerns. The consultation felt inconsistent with the prior remote assessment, raising questions about the value of the in-person visit. The guidance provided regarding my health matter was unclear and minimal. I was asked whether I wanted imaging rather than being given a clear clinical recommendation. Additionally, my prescription was sent to multiple pharmacy locations, which created confusion.

Reception staff made me feel unwelcome

Each visit to this practice has been disappointing. The reception staff seem reluctant to assist and make their lack of enthusiasm quite apparent. As the initial point of contact, they fail to create a welcoming atmosphere for patients.

Staff helped me master the online booking system

Every member of the team has demonstrated considerable helpfulness. They make genuine efforts to ensure patients receive prompt attention. When communication hasn't been established, they proactively reach out by telephone. From the clinical staff to those managing prescriptions to the welcoming reception team who assisted me in navigating the online booking system—I have a very positive regard for this practice. I have been a patient here for several years and attend regularly with my family. Other surgeries lack online consultation and prescription services, and many are difficult to reach by phone. This practice maintains good staffing levels and, despite challenging circumstances, delivers a standard of care that compares favourably to private alternatives I have experienced.

Reception staff unhelpful until they weren't

The clinical staff have consistently provided good care during appointments, though I share concerns raised about the reception experience. While not discourteous, they have appeared inflexible, redirecting me to an online consultation that failed to address my specific health concern. I have updated this review as the practice responded more promptly than expected with an urgent follow-up appointment, and the receptionist was supportive in resolving my medication issue.

Appointments easier, but reception needs work

I had significant concerns about this practice over my time as a registered patient spanning several years, finding it difficult to obtain appointments or receive adequate attention during consultations. However, I have observed considerable improvement over the past year. The clinical staff now appear more engaged and accessible, with appointment availability having noticeably increased, and the online consultation system proving more user-friendly than anticipated. There remains room for enhancement in the reception area, where interactions could be more consistently professional and welcoming.

Long wait times and dismissive attitude

I would recommend considering alternative healthcare providers for your medical care needs. I had a disappointing experience with one of the practitioners at this practice.

Reception staff were unhelpful and unwelcoming at appointments

The reception staff were unhelpful and created an unwelcoming atmosphere during my visit. I found their approach to assisting patients lacking in courtesy, and this negatively impacted my experience of attending appointments. I understand that others have reported similar concerns with their interactions at this practice. Effective communication and a welcoming demeanor are important qualities for anyone working in a reception role, as they significantly influence how patients feel about their visits. While some patients report having received satisfactory service, there appears to be inconsistency in the standard of care provided at reception. It would be beneficial if all staff adhered more consistently to best practice standards when interacting with patients. Most people simply want their concerns addressed without additional friction during their visit. The clinical staff, including the nurses and doctors, have provided good care during my appointments, but the reception experience has detracted from my overall satisfaction with the practice.

Service has improved considerably over time

The service provided at this practice has shown considerable improvement compared to previous visits from some time back.

Reception redirected me instead of booking an appointment

I spent several days at home experiencing a high fever, cough, sore throat, breathing difficulties and headache. I felt I needed to speak with a GP since over-the-counter pain relief wasn't providing adequate relief. When I contacted the practice, I was directed to 111, who suggested either continuing with pain relief or contacting my GP, creating a circular situation with no available appointments. This left me questioning the value of NHS funding when I felt unable to access GP support during a time of genuine need, and I considered seeking private healthcare instead. However, I would like to acknowledge that I did eventually receive helpful support, which I greatly appreciated.

Reception staff dismissed completed online assessment

The reception team provided an experience that fell short of expectations. I found their approach unhelpful and felt there was a significant disconnect between the front desk and clinical staff. I completed an online assessment which indicated I should contact the practice to arrange an appointment. However, when I called, I was asked to repeat the online assessment despite having just completed it, which felt dismissive of my initial submission. After completing it again with the same outcome, I called back and was informed a clinician would contact me the following day. Several days have passed without this callback occurring. I believe patients should have reasonable access to medical care, and I felt this standard was not met during my interaction with this practice. As a result, I have decided to seek care elsewhere through private healthcare, as it appeared to be the more straightforward route to obtaining clinical consultation. I intend to escalate my concerns through appropriate channels.

Reception staff ignored calls and demanded personal details

The reception team's approach has been disappointing; interactions have felt dismissive, calls go unanswered for extended periods, and there appear to be inconsistencies with standard procedures. During a recent call that took considerable time to connect, I was asked to disclose sensitive personal health information before receiving assistance with my request. I required a referral form to be completed, and the administrative handling of this caused frustrating delays that I felt impacted the timeliness of my care. The clinical staff have been excellent, however the administrative team's performance has been significantly problematic and would benefit from substantial improvement and restructuring.

Couldn't get through on the phone

This was an extremely disappointing experience for us.

Modern clinic with respectful and helpful staff

I'm unsure why there are negative reviews circulating, as the facility itself is contemporary and well-maintained, and the staff members have been courteous and professional. I appreciate the positive experience I've had!

Receptionist's warm welcome made all the difference

I have deleted my previous 1 star review and changed it to 5 stars after my recent visit here. From the moment I arrived, I experienced a warm and welcoming atmosphere from the reception staff, who guided me through the check-in process on the available system, which is exactly what you would hope for when visiting your GP while unwell. I then attended my appointment with a clinician who demonstrated exceptional professionalism and meticulous attention to detail. They made considerable effort to investigate and treat an unusual skin condition I had developed, and even took the time to follow up with me later that evening once they had identified a potential cause. This level of care and commitment to patient wellbeing was truly outstanding, and it was clear that the healthcare professional was genuinely invested in resolving my concerns and going above and beyond. I am grateful for such dedicated practitioners within our community, and I would like to express my sincere thanks.

Receptionists unhelpful, referrals repeatedly lost

My time at this GP surgery has been extremely disappointing. Managing referrals for my child has proven to be an ongoing struggle, with the surgery appearing to misplace or overlook referrals that were supposed to be submitted, requiring repeated contact attempts and extended waiting periods on the telephone. The reception staff have contributed significantly to this frustration through their unhelpful attitude, apparent lack of interest, and poor communication, which has made the experience feel unwelcoming. The way situations have been handled has added unnecessary stress during an already difficult time dealing with health concerns. Additionally, sensitive information and important test results were not managed appropriately, with reception staff errors resulting in my exam results going missing. This meant I had to undergo the test again and invest considerable time correcting these mistakes, demonstrating a concerning lack of care and precision that is difficult to accept. Furthermore, difficulties with processing a referral led to a two-month delay before I could access an abdominal scan, intensifying my frustration. In one particularly concerning instance, delays and mishandling of a referral related to my child's significant health matter caused avoidable worry and extended the time needed to address an important medical situation. Although I have found one clinician to be satisfactory, the overall standard of care at this GP surgery, largely due to unhelpful reception staff, has made this my most negative healthcare experience. I would encourage others to carefully consider whether this facility meets their needs before choosing to receive care there.

Friendly reception and quick app booking

Excellent experience overall. I booked my appointment through the app, which was convenient and timely. The reception team and clinical staff were both courteous and professional throughout my visit. I'm very grateful for the care I received.

Felt listened to and given practical advice

Excellent experience at the practice. The clinician was knowledgeable, attentive to my concerns, and offered sensible, achievable guidance. Much appreciated.

Appointment booking system needs urgent improvement

Extremely disappointing experience overall. The appointment booking process takes an considerable amount of time. The practice tends to redirect patients to other practitioners rather than offering direct consultations. During examinations, there is a lack of communication and follow-up, leaving patients uncertain about next steps. Additionally, the online consultation system is difficult to navigate and has not been effective for securing appointments.