Liberty Bridge Road Practice

Quick responses and text result updates now

I attempted to revise my previous feedback but it was unintentionally removed. The practice has demonstrated notable improvements in its communication and responsiveness. The digital consultation system is now operational, clinical staff have been prompt in their replies, and test outcomes are being processed swiftly with results communicated through text notifications alongside appropriate follow-up care and medication arrangements. It appears my earlier concerns may have been acknowledged. The clinical nursing team has consistently demonstrated kindness and empathy throughout my interactions, and I would suggest that some medical practitioners could benefit from adopting similar interpersonal approaches. I appreciate the practice's commitment and hope the management team continues to monitor feedback and act on it constructively. :)

Out of catchment application took far too long

I enquired about registering at the practice after receiving a helpful response during my initial contact. Since my location falls slightly outside their standard catchment area, though only a short walk away, I was instructed to complete an out-of-area registration form with an expected processing time of 2 weeks. However, after 4 weeks have passed, each time I contact them I receive the same message that they are managing a backlog and the application may be processed within the following 2 weeks. When I first applied, I was informed they were welcoming new patients, with no indication of significant application volumes at that time. The extended waiting period has been disappointing as I require medical attention and the actual timeline has considerably exceeded what was initially communicated. I feel I would have benefited from seeking care elsewhere to receive an appointment more promptly. The experience has been frustrating, and I believe the information provided about processing timeframes was not transparent.

Difficult to book appointments but helpful once seen

I had a negative experience with the reception staff. The manner in which phone calls were handled and the general demeanor presented felt unwelcoming and dismissive. I found this interaction frustrating and felt that the attitude displayed was unprofessional. I am considering escalating my concerns through formal channels to management. However, once an appointment was secured, the clinical staff demonstrated kindness and provided helpful support.

Waiting times have noticeably improved

There has been a marked and substantial improvement in the time taken to get through when calling to book an appointment and similar administrative processes. The standard of clinical care provided has consistently been excellent, and responses to online consultations have also been prompt. Thank you.

Felt listened to and well cared for

Excellent care received! The clinician demonstrated both compassion and high-quality medical expertise. The nursing staff member who assisted during my recent appointment was outstanding and clearly a valued member of the team.

Receptionists really helped me settle in

I have had a positive experience since registering recently. The clinical staff I have encountered have been approachable and demonstrated professionalism throughout my visits. My prescription was processed and collected promptly from the associated pharmacy. The reception team has been particularly helpful and supportive during my time as a patient.

Friendly staff with improved phone response times

The practice maintains a welcoming atmosphere with approachable clinical staff who demonstrate attentiveness to patients. Support is typically made available in a timely manner. Telephone response times have shown improvement.

Quick sign-up made getting prescriptions easy

The registration process was straightforward and efficient, with prescription renewals handled promptly.