Lichfield Grove Surgery

Terrible service but excellent medical care

The front desk staff has an unpleasant demeanor, but the medical professionals are excellent!

Compassionate nurse makes shots less scary for kids

I feel compelled to share my experience at Litchfield Grove surgery, specifically highlighting the exceptional nurse Michelle. Her interaction with children and parents during vaccination appointments is truly remarkable. The vaccination process can be intimidating for everyone, but Michelle's warm demeanor, engaging personality, and skillful ability to divert attention are absolutely praiseworthy. The front desk staff go above and beyond to accommodate scheduling needs, even when the practice is overwhelmed with patients. I am thoroughly impressed with this medical practice, as they genuinely have an outstanding team. I deeply appreciate the compassionate care and dedicated support you provide to my family.

Unhelpful nurse ruins routine flu vaccination experience

During my parents' flu vaccination appointment, they inquired about the frequency of travel vaccinations for South Asia. The nurse's response was shockingly unprofessional. She abruptly dismissed them, claiming she was too busy with other patients and couldn't provide an answer. Her attitude suggested that vaccine-related travel questions were inappropriate for a flu shot nurse. This type of customer service is completely unacceptable. The nurse could have easily addressed their query courteously, even if she didn't know the exact details. Her brusque and unhelpful demeanor was inexcusable. The staff's rudeness was truly disappointing and reflects poorly on the healthcare facility's standards of patient interaction.

Confusing service with language and medical barriers

You must arrive early to submit the recipe to the collection point. No translation services are available. The medical terminology is highly intricate and challenging to comprehend.

Fantastic service with warm and welcoming staff

The staff's customer service was top-notch. The front desk personnel were incredibly welcoming and went out of their way to assist me.

Worst medical reception ever avoid at all costs

The reception at this medical practice is utterly unacceptable. Every attempt to schedule an appointment is met with abrasive, unhelpful, and frequently discourteous staff. Their most infuriating trait is the attitude of superiority, as if assisting patients is an inconvenience. During a particularly challenging period, when I was emotionally vulnerable, instead of offering support, they callously told me to leave. Prescription management is so poorly executed that I now rely entirely on my pharmacist to avoid interacting with the surgery. When seeking an urgent consultation, they provide zero flexibility, responding with a blunt rejection without offering any alternative solutions. As a professional who understands scheduling constraints, I recognize the challenges of managing appointments, but these receptionists cannot even meet the most basic standard of customer service by making a genuine effort to accommodate patient needs.

Terrible wait times ruin my medical experience

Every visit involves endless waiting. Your scheduled time of 9 AM inevitably becomes 9:30 or 9:45. Completely unacceptable.

Frustrating healthcare with unnecessary rules and delays

Appears they've established numerous regulations that seem designed solely to frustrate their patients. Additionally, the extended wait periods and being closed every Thursday are incredibly inconvenient!