Lifeboat Quay Medical Centre

Excellent medical care: Poole's 5-doctor practice

I appreciate the exceptional medical care available in Poole, with five dedicated physician practices serving the community. The doctors here consistently demonstrate a high level of expertise and professionalism, ensuring patients receive top-notch treatment. The abundance of medical options in the area contributes to efficient healthcare delivery and reduced wait times. Overall, the quality of doctor services in Poole is commendable, providing residents with reliable and accessible medical care.

Frustrating appointment booking process

I'm disappointed with the inability to book appointments by phone at the surgery. The online form is frustratingly lengthy, filled with irrelevant questions that have nothing to do with my specific medical concerns. This approach to scheduling is completely inappropriate and inconvenient for patients. It's a poorly designed system that fails to consider the diverse needs of individuals seeking medical care.

Anna's stellar service: Helpful and humorous

Anna's telephone assistance was truly exceptional. Her wit and humor shone through as she provided outstanding support. Once again, Anna's helpfulness left a lasting impression - kudos to her!

Declining service quality at Dr. Nelms' practice

The quality of care at this practice has significantly declined since Dr. Nelms' departure. Reaching a receptionist now feels like an endless ordeal, with my father incurring a £20 charge from our phone provider due to the excessive hold time on their landline. While some physicians remain compassionate and thorough in their approach, others seem quick to dismiss concerns. I recently submitted an e-consult regarding a facial rash and severe skin dryness, only to be redirected to a pharmacy that couldn't assist due to the location of the issue. This frustrating back-and-forth could have been easily resolved with a simple doctor's appointment. The staff's demeanor varies greatly, with only a select few exhibiting genuine helpfulness. Notable exceptions include a young blonde employee with a semicolon tattoo who works across all Adam Practice locations, and Dr. Scott, who has been particularly attentive. Another concerning issue is the delay in processing test results. It's been over a week, and I've received no follow-up communication. I only discovered my results by chance while checking Airmid. As an individual with autism, I find it particularly distressing that the self-check-in system is non-functional, forcing me into unwanted social interactions that contribute to burnout. This lack of consideration for neurodivergent patients is disappointing and adds unnecessary stress to medical visits.

Disastrous healthcare: A patient's nightmare

The medical care at this establishment has taken a drastic turn for the worse since its relocation from Lagland Street and Dr. Nelmes' departure. The merger with Adams practice has only exacerbated the situation. As a stroke survivor dependent on crucial blood pressure medication, I've experienced three inexcusable instances of medication mismanagement, with not even a hint of remorse from the staff. The level of incompetence displayed is truly alarming. If it were possible, I would assign this practice a rating of zero stars, as their performance falls far below even the most basic standards of healthcare provision.

Frustrating hospital experience: Long waits

The medical staff exudes warmth and friendliness once you manage to see them. However, the journey to that point is fraught with frustration. Phone services are virtually unusable, with interminable wait times only to be met with unhelpful responses. Punctuality is rendered meaningless by malfunctioning arrival screens, causing a domino effect of tardiness as you're forced to seek assistance at the reception desk. The glacial pace of service is evident, and while I've not personally experienced rudeness, I've witnessed staff displaying impatience towards other patients. It seems arriving on time for your appointment is merely an invitation to become intimately acquainted with the waiting room chairs for up to an hour post-scheduled time before being seen.

Merger creates chaos: A practice in turmoil

The merger with Adam Practice has only exacerbated an already challenging situation. What was once merely problematic has now devolved into an absolute fiasco. The current state of affairs is nothing short of a complete disaster, leaving clients frustrated and at their wits' end. This unfortunate turn of events has transformed a formerly tolerable experience into an utterly unbearable ordeal.

Worst medical booking system ever experienced

Since their merger, the only way to schedule an appointment is through an online system that's incredibly time-consuming, requiring you to provide extensive personal details just to secure a slot. If you try to book in person or by phone, their reception staff are completely unhelpful, and they rarely even pick up the phone. What an utterly ridiculous process.

Frustrating customer service and endless wait times

Contacting the reception desk has proven to be an exercise in futility. I spent an exasperating thirty minutes on hold, ultimately forced to abandon my attempt to secure an in-person meeting. Communication with this office seems completely unattainable.

Terrible service and uncaring attitude at this practice

Since the merger with Adams Practice, this surgery has seen a significant decline in patient care. Getting through on the phone is nearly impossible - I was informed that being on hold for over 85 minutes was supposedly "not that long" due to chronic understaffing. When you finally do connect, you're promptly redirected online for appointments and medication requests. The staff's attitude makes patients feel like an inconvenience, as if seeking medical assistance is an imposition. If the rating system allowed it, I would absolutely award zero stars.

Mediocre procedure left me wanting better care

I recommend exploring alternative surgical options if possible, as this procedure is merely adequate. When it comes to your personal well-being, settling for "just okay" simply doesn't cut it.

Helpful staff made my medical visit smooth

Compassionate and enlightening

Great care from compassionate medical professionals

Dr Guduru and Dr Morly, along with Julie the nurse practitioner, provide excellent care. The staff is welcoming, and the office is conveniently situated. Highly recommended! 👍

Prescription nightmare at adams practice takes forever

1 hour, 33 minutes, and 54 seconds ago, I joined the telephone queue for a prescription, starting at position 5. Now, I'm down to position 2. It's absolutely mind-boggling how long it's taking to handle just 3 calls on the prescription line. I'm frantically attempting to secure an additional prescription due to this ridiculous merger with the Adams practice! During my visit to the Spire for an initial meeting, I was assured everything would be seamless and the previous excellent service would continue. However, on Wednesday the 20th at 5:59 PM, I received a text message stating they would cease issuing prescriptions from the end of day September 25th until October 3rd due to merger changes. Consequently, I urgently need an extra prescription. Did they not anticipate the surge in call volume? It's utterly absurd when patients are desperately waiting for their medication. Where is the compassion and patient care??????

Disastrous healthcare service for elderly patients

Since the departure of the respected physicians, addressing any concerns has devolved into an exasperating ordeal for patients attempting to connect with someone capable of providing efficient assistance, even if one manages to get through on the telephone within a quarter of an hour. My wife and I, both octogenarians, were entirely neglected regarding our anticipated spring COVID booster vaccinations, despite numerous phone calls reminding the Surgery about their responsibility for our housebound status and overall care. We believe the appalling indifference and profound lack of respect justifies filing a formal complaint against this practice, which is soon merging with the Addams practice and four other medical facilities. While the Nurses and Doctors themselves deliver exceptional service, I cannot endorse this surgery in its current state.

Terrible service and frustrating customer experience

Disrespectful front desk staff. Completely dysfunctional website that consistently fails. Enduring over half an hour on hold, only to be informed of a 6-8 week waiting period.

Nightmare healthcare with terrible customer service

Terrible experience from start to finish. Every single call means being stuck in a queue for a quarter of an hour, only to encounter dismissive front desk staff who seem more like barriers than helpers. The scheduling is equally frustrating - when you finally connect, they propose appointments so far in the future (5-6 weeks) that it feels like they're playing a waiting game, hoping your issue resolves itself or you simply give up. To make matters worse, attempting to voice your legitimate concerns through their online complaint system is futile - the form automatically rejects your submission as spam, effectively silencing patient feedback. If a zero-star rating were possible, I'd select it without hesitation. STEER CLEAR OF THIS MEDICAL PRACTICE

Compassionate nurse goes above and beyond expectations

Outstanding experience. Despite my initial visit being for a blood draw with nurse Ann, she was incredibly attentive to my worries about my severely swollen ankles and proactively coordinated additional medical support and follow-up treatment.

Worst medical office ever avoid at all costs

Disrespectful, incompetent, and technologically outdated. If you're not initially seeking a tinnitus consultation, you'll likely develop the condition while enduring their excruciating classical music soundtrack during a prolonged phone wait exceeding half an hour. Once you finally reach a representative, they demonstrate complete incompetence, arbitrarily inventing policies and procedures designed solely to terminate the call without providing any meaningful assistance. I strongly recommend selecting any alternative service provider. If the rating system permitted, I would assign zero stars to emphasize my profound dissatisfaction.

Disappointing failure to support vulnerable elderly patient

Disappointingly, despite my numerous attempts to contact you regarding securing a covid booster vaccination for my homebound spouse, you consistently disregarded my concerns and deflected responsibility. I've now been informed that my wife will be compelled to wait until the autumn vaccination period. So much for the purported care and support for elderly patients from Lifeboat Quay Medical centre.