Lifeboat Quay Medical Centre

Friendly and professional medical care from the start

From the moment I arrived, I found myself thoroughly impressed with this healthcare facility.

Frustrating reception but good care once seen

Medical staff and doctors are top-notch! However, navigating through the reception desk is a real challenge. The reception team's demeanor is far from welcoming. If you're struggling to secure an appointment through the usual channels, calling 111 appears to be the most effective strategy for getting the medical attention you require.

Terrible service and zero help with chronic pain

Two years have passed, and I'm still left without clarity on the root of my medical issue. My interactions suggest a complete lack of motivation to investigate the problem, with patients forced to battle for basic diagnostic tests like x-rays or ultrasounds. Their default response was simply to recommend paracetamol. Additionally, when I required documentation of my health history for university purposes, multiple promises of an e-consult fell through, causing me to miss a critical submission deadline. The constant rotation of different doctors meant repeatedly explaining my entire medical background, which further complicated my care. I felt instantly dismissed and am profoundly frustrated with their approach. Anyone experiencing persistent pain or potentially serious symptoms should seriously consider seeking care elsewhere.

Terrible healthcare experience with dismissive doctors

Disrespectful and utterly unhelpful. The medical staff excel at interrupting patients and dismissing their health concerns. Save yourself the frustration and steer clear of this practice.

Worst service ever terrible customer experience nightmare

This establishment deserves the lowest possible rating - absolutely terrible. They botched my father-in-law's death certificate, and their customer service is a complete nightmare. Every single time I attempt to contact them, I'm informed they're fully booked and told to call back later or the next day. I've spent three consecutive days trying to secure an appointment or speak with someone, and I've gotten nowhere. After waiting an entire hour in the queue, I was dismissively told that their phone lines have been open since 8:30am - which, ironically, is exactly when I started calling to schedule an appointment. Completely and utterly incompetent organization...

Terrible medical practice with rude receptionists

Absolutely appalling service!!! Their proclaimed ethos and principles on their website are completely hollow. They claim to be courteous and patient-focused, but my experience couldn't be further from that! I attempted to request a prescription repeat, which the doctor had previously suggested I do via an appointment. To streamline the process, I called to request the repeat, only to be rudely accused by the receptionist of attempting to manipulate the system. When she insisted I would have to wait and follow their strict process, I tried explaining my intentions were to save time, but she became even more defensive. She then point-blank refused to provide her name and suggested I file a formal complaint. This is my second negative encounter with this practice in just six months! Without doubt, this is the most unprofessional and discourteous receptionist I've ever encountered. They preach about not tolerating patient abuse, but ironically, their staff should be held to the same standard! I'm skeptical they'll genuinely review the call and improve their communication. Update... After writing to the Surgery Manager (the only permitted contact method), she called once, left no message, and made no further attempt to reach me! I had no means to call back. Subsequently, I received a letter stating an investigation was underway. Given the overwhelmingly negative reviews, I'm highly doubtful this will result in any meaningful change. Their management approach clearly explains the surgery's terrible reputation.

Exceptional doctor who truly listens and cares

During my recent medical consultation, I met with Dr Guduru, and I was truly impressed by the comprehensive nature of the examination. This was undoubtedly the most detailed and attentive general practitioner appointment I have ever experienced.

Friendly and professional healthcare at its best

During today's medical appointment, my wife consulted with Julie, and as per usual, the service was top-notch and completely satisfactory.

Worst surgical experience ever nightmare continues

A complete disaster of a procedure that left me desperately pleading for my essential medication... seriously, just avoid this at all costs

Terrible service with no medical support

If medical professionals aren't accessible and you're unable to provide assistance, what's the purpose? And if doctors are present but unwilling to help patients, what's the reason for your establishment's existence?

Terrible service and unhelpful medical staff

I strongly recommend steering clear of this medical practice. Attempting to contact them via phone has repeatedly resulted in wait times exceeding thirty minutes, and the staff answering calls consistently display an unhelpful and discourteous attitude. We've even experienced being abruptly disconnected while seeking urgent medical attention for our infant! My husband, who has type 1 diabetes, encounters substantial challenges when trying to obtain essential insulin and continuous glucose monitoring prescriptions. While the in-person staff are undeniably pleasant and competent, the process of scheduling an appointment or simply establishing phone communication is incredibly frustrating. The overall experience is simply not worth the stress and inconvenience.

Terrible service and unresponsive staff at surgery

I've repeatedly attempted to reach out to this medical practice without success, with emails left unanswered. Why, in this modern era, are staff taking an entire hour for lunch and completely shutting down the surgery daily? It's an absolutely inefficient use of resources. After reviewing other feedback, it seems over 95% of patients are extremely frustrated. When will the management and physicians of this practice start genuinely prioritizing patient care and actually listen to patient concerns? It's high time this surgery underwent a thorough investigation, with patients directly consulted about their experiences and perspectives. You cannot continuously blame patients; sometimes management must critically examine their own performance and acknowledge that their service is fundamentally inadequate.

Compassionate doctor catches life-threatening health issue

My dedicated doctor was a true lifesaver! A conversation about hormone replacement therapy sparked a series of probing questions that ultimately led to a colonoscopy referral, which uncovered cancer that I had previously disregarded. The overall experience at this medical practice has been outstanding. The staff are welcoming and highly competent.

Terrible customer service at medical office nightmare

In a rush for my scheduled visit, I encountered a frustrating experience. While waiting on hold (7th in line), the receptionist took an excessive amount of time to locate my information. A staff member from the back office then commented dismissively about ongoing phone lines, including the cancellation line. Despite clarifying I didn't want to cancel, the doctor refused to see me. When I attempted to reschedule, the only available slot conflicted with my existing commitments. The receptionist's response was dismissive, essentially saying there were no alternatives. I'm left wondering about the basic courtesy we expect in professional settings - shouldn't patients receive the same level of respect they're expected to show?

Longtime patient frustrated with declining medical service

After being loyal to this medical practice for a quarter-century, I'm deeply disappointed since their relocation to Lifeboat Quay. The current service quality is unacceptable. Despite understanding potential challenges, their communication is frustratingly inadequate. Phone lines are perpetually congested, with wait times stretching around half an hour, and securing an appointment has become a near-impossible task. Moreover, their scheduling seems completely disorganized, with consultations consistently running behind. The entire experience has become utterly ridiculous. I'm actively seeking alternative healthcare providers, which is truly disheartening given my long-standing relationship with this practice.

Terrible medical service leaves patient frustrated

What an absolute farce of a medical practice.... I was placed on a waiting list two months ago for an implant procedure. Two weeks back, I was told I was next in line for scheduling. On Tuesday midday, I missed their call due to work and attempted to call back during my lunch break, spending 20 minutes on hold during my brief half-hour lunch. I tried three times that afternoon with no success. Wednesday's attempt revealed the slot was now fully booked. I explained to the receptionist that I was working when they originally called and argued that being at the top of a two-month waiting list should guarantee a saved appointment slot for working patients. Their response? Completely dismissive. This surgery is abysmal - constantly pushing e-consultations, sending contradictory emails about booking and doctor callbacks, with reception insisting their system shows conflicting information. I haven't seen my doctor in a year, not since having my baby. I've complained twice and received nothing but "it is what it is" responses, continually blaming COVID. How long can they maintain this unacceptable standard? I'm absolutely taking this further and will be filing an official report.

Fast and efficient medical care

Excellent training experience. Quick scheduling. Superb overall service. Friendly personnel.

Terrible service and unprofessional medical staff

Utterly let down by this medical practice. They've been unavailable for four consecutive days, and when I finally got through, I was left waiting endlessly, only to have the receptionist abruptly terminate the call when I attempted to articulate my concerns. This level of service is completely unacceptable. I contribute financially to the NHS through my taxes, so it's not a complimentary service for me. Quay medical needs to significantly improve their approach.

Terrible healthcare service with rude and unhelpful staff

If you're seeking a medical practice, steer clear of this one. Since my enrollment in September, they've been perpetually understaffed. The reception staff interrupt and talk over patients during phone calls, and they blindly push their cumbersome, unintuitive online system as the primary communication method, even when it's clearly unsuitable, despite patients being crystal clear about their specific needs. When the staff aren't talking over you, they're simply discourteous. As a type 1 diabetic, I've experienced complete neglect. Whenever I reach out with any medical concern, their response is consistently rude, dismissive, and utterly ineffective. Without a doubt, this is the most incompetent general practice I've ever unfortunately been registered with.

Terrible medical experience with unhelpful staff

Unquestionably the most appalling medical practice imaginable. Getting past the front desk feels like navigating a minefield, and scheduling an appointment requires waiting an eternity. Michelle, their representative, embodies condescension at its finest, treating patients with utter disrespect. Their entire operation seems to treat human lives as some kind of callous game, completely devoid of compassion or professionalism.