Lifeboat Quay Medical Centre

Frustrating medical service beyond all expectations

Completely futile experience, was instructed to contact them the following day to schedule an appointment, I made the call (enduring a 40-minute wait on hold) and now they're telling me to call back after the Easter break....total disorganization. This is absolutely not how a medical practice should operate. Entirely pointless effort. Update.....mind-bogglingly incompetent. I was informed I now need to book a routine appointment after the physician specifically recommended a face-to-face consultation, and surprise, my appointment is more than a month away.....this is a disgraceful way to manage a medical practice.

Terrible insurance service with zero communication skills

This service in Dorset is absolutely abysmal! I requested assistance with completing a travel insurance claim form, and I've now been waiting for six agonizing weeks! Every single week, I've been attempting to track the progress of my documents, but it appears there are no answers to be found! Today, when I called to inquire about the status, I was told that the documents remain incomplete because I need to fill out a specific section - yet no one bothered to communicate this to me through any means, be it message, email, or phone call! They're charging £80 for this report, when general practitioners would typically charge between £25-£50 at most! Completely unacceptable, and I strongly advise steering clear of this organization.

Heartless receptionist shows zero compassion for patient

I wasn't receiving treatment at this medical facility, but I accompanied a friend to her appointment. While sitting in the waiting area, I witnessed an alarming interaction between an elderly patient and the receptionist. The man expressed concerns about severe medication side effects and requested to see a doctor, but the receptionist coldly told him he'd have to wait for a phone call later. When he anxiously asked what would happen if he died, her callous response was simply "you're breathing now." Her lack of empathy and dismissive attitude towards a vulnerable patient's health concerns was completely unacceptable and shocking 😡

Compassionate doctor who truly cares for patients

Dr. Nelmes has been our family physician for four and a half years, and I can confidently state that he is the most exceptional doctor I've ever encountered. His demeanor is incredibly soothing, his approach professional, and his intellect is truly remarkable. He possesses a profound wisdom that sets him apart. I am deeply grateful for his exceptional care. Thank you, doctor.

Caring doctors who truly listen and help

I'm totally impressed with this medical practice - it's my family's go-to clinic. Dr. Nelmes and Sally Rogers are truly exceptional healthcare professionals. I believe Dr. Nelmes is the lead physician, and he's absolutely brilliant at distinguishing serious medical concerns from minor issues. Just be respectful and don't come in with trivial matters. The pandemic has disrupted many things, so if you have a legitimate health concern, they're absolutely willing to help. However, during these challenging times, please be considerate and wear your mask and gloves to protect these wonderful healthcare workers and their vulnerable patients.

Terrible surgery with zero communication and care

Absolutely dreadful medical practice. Extremely sluggish in addressing and exploring potential health concerns, and demonstrating a terrible inability to communicate effectively with external healthcare providers. Steer clear of this place entirely.

Lifesavers in poole when i needed help most

The staff were incredibly welcoming and supportive during my time in Poole when I found myself requiring assistance.

Convenient location with friendly staff in new building

Perfectly situated with convenient parking and excellent public transportation access. Despite being a recently constructed facility, it maintains the welcoming staff from its previous iteration. I absolutely endorse this location.