Lime Tree Surgery Findon

Terrible healthcare delays left me permanently damaged

I endured an excruciatingly long wait of nearly two years to secure an in-person medical consultation, which ultimately proved futile. Eventually, I met with a paramedic who seemed uncertain about my condition, though they apparently referred me to the hand unit at Bognor Regis. To summarize, I underwent surgery in December 2024 but was warned that the prolonged delay in my treatment might permanently compromise sensation in my hand. Moving to January 2025, I again experienced only a brief telephone consultation with a physician. Based on my medical history, he indicated he would refer me to Worthing Colonoscopy. After waiting over six months, I was finally seen and treated, but the consultant revealed that my case should have been classified as urgent, requiring attention within 7 to 10 days. Did the doctor even bother reviewing my medical records? The healthcare service provided by Lime Tree Surgery has been nothing short of abysmal. My recommendation is simple: steer clear of this practice at all costs!

Exceptional healthcare and compassionate support at lime tree

Since moving to the coast, I've had a few interactions with Lime Tree Medical Centre, and I'm thoroughly impressed! My initial online inquiry was promptly addressed, with a blood test form provided in preparation for my GP consultation, and my previous medications were seamlessly transferred. The social prescribers proactively reached out to confirm my repeat prescriptions were all in order. During my 9am appointment at the Goring site, I met Dr. Lillian, who was incredibly kind, meticulous, and empathetic. We developed a clear plan for necessary medical investigations. I also needed a follow-up blood test due to a previous raised result, which I conveniently completed at 12pm. The nurse was wonderfully compassionate and helped me feel completely at ease. As someone who struggles with anxiety, reaching out to a new medical practice can be challenging. However, Lime Tree has far surpassed my expectations in every way. The Goring site is immaculately clean and welcoming, and its beachfront location allowed me a few moments to compose myself before leaving. I wholeheartedly recommend this practice!

Smooth and speedy medical experience

Exceptional care from start to finish. The staff processed me promptly, the nursing professional was highly competent, and I received my lab findings in just 48 hours, along with a recommendation for a subsequent consultation 😊

Consistently amazing service with friendly staff

Every single time, absolutely fantastic and the staff are wonderfully kind

Exceptional ear care with compassion and skill

The nurse at Durrington surgery who cleaned out my ears was exceptionally caring and understanding. I was truly impressed by her compassionate approach and professional expertise.

Quick and efficient blood test service

Arrived for my scheduled blood draw well ahead of time. Was seen by medical staff promptly and without much waiting. Appreciative of the efficient service.

Frustrating delay in medical communication and care

Received a phone consultation on Friday, June 20th, supposedly from a physician but actually conducted by a nurse. I was informed that an X-ray for my neck and shoulder would be scheduled. (On Sunday, June 22nd, I suffered a severe fall, landing on my back and striking the back of my head) By Tuesday, July 1st, I had received no update. I returned to the medical practice and consulted with a courteous Receptionist. It was revealed that the referral form remains unsigned by the Doctor! I find this level of service completely unacceptable and deeply frustrating!

Quick and efficient medical care

Impeccable healthcare support Submitted an online consultation form at midday detailing typical urinary tract infection symptoms. Medical practice reached out at 1 PM, scheduled an appointment for 4:15 PM, and I was prescribed antibiotics by 5 PM I've been a patient at this clinic for more than four decades and have witnessed numerous transformations. The overall service has significantly enhanced Grateful.

Friendly staff made my blood test a breeze

Appointment at Lime Tree Medical Center in Goring for a routine blood draw.

Professional and caring medical experience

Outstanding experience. The scheduled procedure started precisely as planned, with courteous and welcoming personnel, and the medical facility maintained impeccable hygiene standards.

Thorough doctor worth the extra wait time

I visited Dr. Plumb and despite waiting an hour beyond my scheduled time, I wasn't frustrated because I knew he takes great care in thoroughly examining each patient. While I may be facing a significant medical concern, I left feeling reassured. The doctor's approach was exceptional, and I'm confident he has initiated the right steps to help me diagnose and understand my potential health issue.

Life-changing procedure with exceptional surgical team

A truly outstanding procedure - I cannot find a single fault or criticism to offer about this surgical experience.

Frustrating wait led me to private care

Scheduling a consultation through the standard system was frustratingly slow, which led me to seek out a private healthcare option instead.

Amazing service from caring medical team

The staff provided exceptional assistance. A truly remarkable medical procedure.

Great experience with reliable team

Typical courteous and competent assistance as expected

Timely and friendly service that exceeded expectations

Prompt and courteous assistance. Staff were welcoming and helpful.

Rushed ear cleaning left me totally unsatisfied

I visited to get ear wax removal, and I was let down by the rushed and incomplete service. Despite using ear drops for a fortnight, the cleaning was superficial and inadequate. If they had done a thorough job, I wouldn't need to repeat the entire process.

Frustrating and unhelpful medical appointment experience

On this particular visit, the customer service fell far short of expectations. I arrived slightly ahead of schedule, only to discover my appointment was not at my regular Goring location, but instead at Findon. The text message reminder was frustratingly vague, merely mentioning Lime Tree Surgery without specifying the exact site. Consequently, I went to my registered surgery. The Goring receptionist was somewhat helpful and claimed she would contact Findon to inform them of my situation, though I cannot confirm whether this actually occurred. Upon reaching Findon, I encountered a lengthy queue and was unable to check in electronically, apparently due to my perceived lateness. I explained my predicament to the reception staff, who instructed me to wait. After another ten minutes, a receptionist emerged to announce that the nurse had decided to cancel my asthma review, and I would need to reschedule by phone. I attempted to convey the difficulty of initially booking the appointment and apologized for the mix-up, but they insisted I should have verified the location. However, I was unaware of the venue change until arriving at my usual surgery. This entire inconvenience could have been easily prevented if the text reminder had specifically stated "Lime Tree Findon" instead of the generic "Lime Tree Surgery". Frankly, the service was thoroughly unsatisfactory.

Compassionate care that truly makes a difference

My interactions have consistently been excellent. Delightful personnel, supportive, and competent. Exceptional nursing and medical staff. Despite the high-pressure environment of surgical departments, they're handling challenges admirably. They're truly taking care of my mother with prompt follow-ups and keeping me, her primary caregiver, informed. These attentive actions mean everything. Heartfelt gratitude to the entire team.

Fast and friendly customer support

Satisfactory assistance provided