Feedback reflects a predominantly positive experience with the practice, though with notable challenges in specific areas. Patients consistently praise the courtesy, attentiveness, and professional care provided during consultations, with many highlighting compassionate physicians who listen carefully to concerns and provide comprehensive explanations. Appointment booking through online systems such as E Consult receives particular commendation for speed and convenience, and vaccination clinics are frequently described as well-organised and efficient. Reception staff are generally noted for their helpfulness and welcoming approach, and the practice environment is consistently described as clean and well-maintained.
However, several service gaps emerge across the feedback. Appointment access remains challenging for in-person consultations, with some patients reporting lengthy waits or difficulty securing slots. Administrative delays affect medication delivery and referral processing, with instances of prescriptions not being provided on the day and referral forms remaining unsigned. Communication issues include unclear appointment location reminders that have led to missed visits, and some patients report incomplete service delivery such as rushed procedures. A small number of reviews indicate concerns about clinical decision-making and waiting times for specialist referrals, which patients felt should have been prioritised differently.
The practice demonstrates particular strength in responsive same-day or next-day appointment availability through online consultation systems and in the quality of individual clinical interactions. Areas requiring attention include streamlining administrative processes, improving clarity in appointment communications, and ensuring consistency in service delivery across all locations and procedures.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Feedback reflects a predominantly positive experience with the practice, though with notable challenges in specific areas. Patients consistently praise the courtesy, attentiveness, and professional care provided during consultations, with many highlighting compassionate physicians who listen carefully to concerns and provide comprehensive explanations. Appointment booking through online systems such as E Consult receives particular commendation for speed and convenience, and vaccination clinics are frequently described as well-organised and efficient. Reception staff are generally noted for their helpfulness and welcoming approach, and the practice environment is consistently described as clean and well-maintained.
However, several service gaps emerge across the feedback. Appointment access remains challenging for in-person consultations, with some patients reporting lengthy waits or difficulty securing slots. Administrative delays affect medication delivery and referral processing, with instances of prescriptions not being provided on the day and referral forms remaining unsigned. Communication issues include unclear appointment location reminders that have led to missed visits, and some patients report incomplete service delivery such as rushed procedures. A small number of reviews indicate concerns about clinical decision-making and waiting times for specialist referrals, which patients felt should have been prioritised differently.
The practice demonstrates particular strength in responsive same-day or next-day appointment availability through online consultation systems and in the quality of individual clinical interactions. Areas requiring attention include streamlining administrative processes, improving clarity in appointment communications, and ensuring consistency in service delivery across all locations and procedures.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Mr G.
one year ago
Excellent!
Fantastic service with a professional touch
Incredibly welcoming staff with a professional and efficient approach. Smooth and well-organized service.
John S.
one year ago
Excellent!
Compassionate doctor with clear treatment plan
The physician was exceptional, clearly outlining her approach for my care. As she methodically implemented her strategy, I was thoroughly impressed. She's the most competent medical professional I've encountered in years. My sincere appreciation goes out to her.
Valerie B.
one year ago
Bad!
Disappointing product with zero value
Underwhelming experience
M H.
one year ago
Excellent!
Fantastic customer support exceeded my expectations
Exceptional customer support.
Antony H.
one year ago
Excellent!
Smooth and speedy covid vaccination experience
Superb execution. Received invitation for Covid immunization with options for multiple locations, dates, and time slots. Arrived punctually and was immediately ushered into the procedure room without any waiting, swiftly vaccinated, and discharged within approximately 5 minutes. Truly impressive and well-organized.
Jojo W.
one year ago
Excellent!
Exceptional physio care with professional and friendly team
Arrived at my physiotherapy session punctually, with zero delay. The staff were incredibly accommodating and compassionate. The medical facility was spotlessly clean, and the entire team demonstrated a warm and welcoming demeanor.
Harry P.
one year ago
Excellent!
Exceptional care at its finest medical center
Courteous and attentive medical personnel who demonstrate exceptional commitment to patient care. The surgical facility is immaculately clean and meticulously maintained.
Sal R.
one year ago
Poor!
Terrible service and complete customer disrespect
Scheduled visit abruptly terminated mere moments prior to start time. Front desk staff remained completely oblivious. Forced to linger pointlessly until I ultimately abandoned hope. They ought to have initiated communication via telephone. Utterly substandard service delivery.
Douglas C.
one year ago
Excellent!
Great doctor with thorough diagnostic approach
Visited Dr. Plumb for my scheduled consultation, and everything ran smoothly. The doctor recommended proceeding with a blood test and X-rays, which have been promptly scheduled for the near future.
Mike C.
one year ago
Excellent!
Smooth dental visit with professional care
The personnel remained composed as usual, and my scheduled visit proceeded punctually and smoothly.
Denise P.
one year ago
Excellent!
Friendly staff make medical visit smooth and pleasant
Efficient and courteous assistance from the start. The front desk team truly makes a significant difference in the overall patient experience. Their ability to communicate effectively with the medical professionals ensures smooth and successful consultations. Grateful to Lime Tree for their exceptional care.
Alan R.
one year ago
Excellent!
Friendly service makes shopping a pleasure
Exceptionally courteous and supportive employees, Who consistently provide assistance, resulting in a pleasant experience overall.
Jade J.
one year ago
Bad!
Terrible medical service leaves patient frustrated and ignored
Desperately seeking a competent medical professional Absolutely repulsive
Steve T.
one year ago
Excellent!
Great care and compassionate medical support
I rely on Lime Tree Surgery and consistently find myself amazed by their exceptional service and genuine commitment to patient care.
Jo L.
one year ago
Excellent!
Amazing healthcare experience with caring professionals
Outstanding experience from start to finish - quick scheduling, warm and caring personnel. The physician was incredibly compassionate, attentive, and genuinely invested in understanding my concerns. Highly professional yet wonderfully approachable and personable.
Greg S.
one year ago
Excellent!
Quick and convenient healthcare at my fingertips
Tried the online consultation service and was impressed. Received a quick reply and had an appointment scheduled promptly. Absolutely top-notch experience!
David B.
one year ago
Excellent!
Smooth vaccination process with friendly and efficient staff
Impeccable coordination throughout the entire process, from initial arrival to check-in and ultimately receiving the vaccine. Much appreciation.
Tina R.
one year ago
Excellent!
Quick and caring medical support
I needed to contact the medical practice during an extremely hectic period. The front desk staff member carefully documented my concerns and promptly scheduled me with Dr Duddy that same morning. He was exceptionally attentive and comprehensive, immediately initiating my treatment plan. Additionally, I received an unexpected consultation with the practice nurse. Every staff member I interacted with demonstrated remarkable courtesy and expertise.
Melvyn B.
one year ago
Excellent!
Friendly staff made my day smooth
Friendly staff and pleasant assistance
Carol S.
one year ago
Excellent!
Friendly service made my day better
The employees were friendly and provided excellent assistance.