Patient Experience Summary

Feedback reflects a predominantly positive experience with the practice, though with notable challenges in specific areas. Patients consistently praise the courtesy, attentiveness, and professional care provided during consultations, with many highlighting compassionate physicians who listen carefully to concerns and provide comprehensive explanations. Appointment booking through online systems such as E Consult receives particular commendation for speed and convenience, and vaccination clinics are frequently described as well-organised and efficient. Reception staff are generally noted for their helpfulness and welcoming approach, and the practice environment is consistently described as clean and well-maintained.

However, several service gaps emerge across the feedback. Appointment access remains challenging for in-person consultations, with some patients reporting lengthy waits or difficulty securing slots. Administrative delays affect medication delivery and referral processing, with instances of prescriptions not being provided on the day and referral forms remaining unsigned. Communication issues include unclear appointment location reminders that have led to missed visits, and some patients report incomplete service delivery such as rushed procedures. A small number of reviews indicate concerns about clinical decision-making and waiting times for specialist referrals, which patients felt should have been prioritised differently.

The practice demonstrates particular strength in responsive same-day or next-day appointment availability through online consultation systems and in the quality of individual clinical interactions. Areas requiring attention include streamlining administrative processes, improving clarity in appointment communications, and ensuring consistency in service delivery across all locations and procedures.

Appointment

72.15 %
Great

Reception

74.32 %
Great

Cleanliness

82.50 %
Great

Care

77.89 %
Great

Respect

76.78 %
Great

Seen on time

71.42 %
Great

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MG

Mr G. Google one year ago

Rating

Excellent!

Fantastic service with a professional touch

Incredibly welcoming staff with a professional and efficient approach. Smooth and well-organized service.

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JS

John S. Google one year ago

Rating

Excellent!

Compassionate doctor with clear treatment plan

The physician was exceptional, clearly outlining her approach for my care. As she methodically implemented her strategy, I was thoroughly impressed. She's the most competent medical professional I've encountered in years. My sincere appreciation goes out to her.

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VB

Valerie B. Google one year ago

Rating

Bad!

Disappointing product with zero value

Underwhelming experience

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MH

M H. Google one year ago

Rating

Excellent!

Fantastic customer support exceeded my expectations

Exceptional customer support.

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AH

Antony H. Google one year ago

Rating

Excellent!

Smooth and speedy covid vaccination experience

Superb execution. Received invitation for Covid immunization with options for multiple locations, dates, and time slots. Arrived punctually and was immediately ushered into the procedure room without any waiting, swiftly vaccinated, and discharged within approximately 5 minutes. Truly impressive and well-organized.

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JW

Jojo W. Google one year ago

Rating

Excellent!

Exceptional physio care with professional and friendly team

Arrived at my physiotherapy session punctually, with zero delay. The staff were incredibly accommodating and compassionate. The medical facility was spotlessly clean, and the entire team demonstrated a warm and welcoming demeanor.

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HP

Harry P. Google one year ago

Rating

Excellent!

Exceptional care at its finest medical center

Courteous and attentive medical personnel who demonstrate exceptional commitment to patient care. The surgical facility is immaculately clean and meticulously maintained.

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SR

Sal R. Google one year ago

Rating

Poor!

Terrible service and complete customer disrespect

Scheduled visit abruptly terminated mere moments prior to start time. Front desk staff remained completely oblivious. Forced to linger pointlessly until I ultimately abandoned hope. They ought to have initiated communication via telephone. Utterly substandard service delivery.

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DC

Douglas C. Google one year ago

Rating

Excellent!

Great doctor with thorough diagnostic approach

Visited Dr. Plumb for my scheduled consultation, and everything ran smoothly. The doctor recommended proceeding with a blood test and X-rays, which have been promptly scheduled for the near future.

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MC

Mike C. Google one year ago

Rating

Excellent!

Smooth dental visit with professional care

The personnel remained composed as usual, and my scheduled visit proceeded punctually and smoothly.

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DP

Denise P. Google one year ago

Rating

Excellent!

Friendly staff make medical visit smooth and pleasant

Efficient and courteous assistance from the start. The front desk team truly makes a significant difference in the overall patient experience. Their ability to communicate effectively with the medical professionals ensures smooth and successful consultations. Grateful to Lime Tree for their exceptional care.

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AR

Alan R. Google one year ago

Rating

Excellent!

Friendly service makes shopping a pleasure

Exceptionally courteous and supportive employees, Who consistently provide assistance, resulting in a pleasant experience overall.

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JJ

Jade J. Google one year ago

Rating

Bad!

Terrible medical service leaves patient frustrated and ignored

Desperately seeking a competent medical professional Absolutely repulsive

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ST

Steve T. Google one year ago

Rating

Excellent!

Great care and compassionate medical support

I rely on Lime Tree Surgery and consistently find myself amazed by their exceptional service and genuine commitment to patient care.

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JL

Jo L. Google one year ago

Rating

Excellent!

Amazing healthcare experience with caring professionals

Outstanding experience from start to finish - quick scheduling, warm and caring personnel. The physician was incredibly compassionate, attentive, and genuinely invested in understanding my concerns. Highly professional yet wonderfully approachable and personable.

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GS

Greg S. Google one year ago

Rating

Excellent!

Quick and convenient healthcare at my fingertips

Tried the online consultation service and was impressed. Received a quick reply and had an appointment scheduled promptly. Absolutely top-notch experience!

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DB

David B. Google one year ago

Rating

Excellent!

Smooth vaccination process with friendly and efficient staff

Impeccable coordination throughout the entire process, from initial arrival to check-in and ultimately receiving the vaccine. Much appreciation.

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TR

Tina R. Google one year ago

Rating

Excellent!

Quick and caring medical support

I needed to contact the medical practice during an extremely hectic period. The front desk staff member carefully documented my concerns and promptly scheduled me with Dr Duddy that same morning. He was exceptionally attentive and comprehensive, immediately initiating my treatment plan. Additionally, I received an unexpected consultation with the practice nurse. Every staff member I interacted with demonstrated remarkable courtesy and expertise.

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MB

Melvyn B. Google one year ago

Rating

Excellent!

Friendly staff made my day smooth

Friendly staff and pleasant assistance

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CS

Carol S. Google one year ago

Rating

Excellent!

Friendly service made my day better

The employees were friendly and provided excellent assistance.

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For practice staff

Respond to patient reviews

Monitor satisfaction trends

Generate CQC evidence reports

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Trusted by GP practices across the UK
Practice Response Rate
0.00%

Shows how often this practice responds to patient reviews and feedback.

About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 01903 264101
  • The Lime Tree Surgery Lime Tree Avenue Findon Valley Worthing, West Sussex BN14 0DL

Patient Experience Summary

Feedback reflects a predominantly positive experience with the practice, though with notable challenges in specific areas. Patients consistently praise the courtesy, attentiveness, and professional care provided during consultations, with many highlighting compassionate physicians who listen carefully to concerns and provide comprehensive explanations. Appointment booking through online systems such as E Consult receives particular commendation for speed and convenience, and vaccination clinics are frequently described as well-organised and efficient. Reception staff are generally noted for their helpfulness and welcoming approach, and the practice environment is consistently described as clean and well-maintained.

However, several service gaps emerge across the feedback. Appointment access remains challenging for in-person consultations, with some patients reporting lengthy waits or difficulty securing slots. Administrative delays affect medication delivery and referral processing, with instances of prescriptions not being provided on the day and referral forms remaining unsigned. Communication issues include unclear appointment location reminders that have led to missed visits, and some patients report incomplete service delivery such as rushed procedures. A small number of reviews indicate concerns about clinical decision-making and waiting times for specialist referrals, which patients felt should have been prioritised differently.

The practice demonstrates particular strength in responsive same-day or next-day appointment availability through online consultation systems and in the quality of individual clinical interactions. Areas requiring attention include streamlining administrative processes, improving clarity in appointment communications, and ensuring consistency in service delivery across all locations and procedures.

Appointment

72.15 %
Great

Reception

74.32 %
Great

Cleanliness

82.50 %
Great

Care

77.89 %
Great

Respect

76.78 %
Great

Seen on time

71.42 %
Great
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