Patient Experience Summary

Feedback reflects a predominantly positive experience with the practice, though with notable challenges in specific areas. Patients consistently praise the courtesy, attentiveness, and professional care provided during consultations, with many highlighting compassionate physicians who listen carefully to concerns and provide comprehensive explanations. Appointment booking through online systems such as E Consult receives particular commendation for speed and convenience, and vaccination clinics are frequently described as well-organised and efficient. Reception staff are generally noted for their helpfulness and welcoming approach, and the practice environment is consistently described as clean and well-maintained.

However, several service gaps emerge across the feedback. Appointment access remains challenging for in-person consultations, with some patients reporting lengthy waits or difficulty securing slots. Administrative delays affect medication delivery and referral processing, with instances of prescriptions not being provided on the day and referral forms remaining unsigned. Communication issues include unclear appointment location reminders that have led to missed visits, and some patients report incomplete service delivery such as rushed procedures. A small number of reviews indicate concerns about clinical decision-making and waiting times for specialist referrals, which patients felt should have been prioritised differently.

The practice demonstrates particular strength in responsive same-day or next-day appointment availability through online consultation systems and in the quality of individual clinical interactions. Areas requiring attention include streamlining administrative processes, improving clarity in appointment communications, and ensuring consistency in service delivery across all locations and procedures.

Appointment

72.15 %
Great

Reception

74.32 %
Great

Cleanliness

82.50 %
Great

Care

77.89 %
Great

Respect

76.78 %
Great

Seen on time

71.42 %
Great

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SE

Stephen E. Google one year ago

Rating

Excellent!

Exceptional dental care in a welcoming environment

A spotless, contemporary, efficiently managed, and welcoming medical facility.

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TK

Traz K. Google one year ago

Rating

Great!

Helpful service with digital accessibility considerations

Prompt communication and efficient support made the process smooth for me. However, I'm worried about potential digital barriers that might exclude vulnerable populations who may already face limited access to these services.

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RP

Rae P. Google one year ago

Rating

Bad!

Unprofessional service and wasted morning time

I arrived for my scheduled 8am appointment, only to find the doors remained shut until 8:15. Upon entering my information on the check-in system, I was directed to speak with the front desk staff, who confirmed my arrival. By 8:40, growing frustrated with the delay, I inquired with the receptionist about my prolonged wait. She sent an email to the physiotherapist, but despite this, I continued to wait and ultimately had to depart without receiving any treatment. Later that day, I did receive an apologetic message from the clinic.

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RS

Rob S. Google one year ago

Rating

Excellent!

Exceptional care at the best local surgery

Throughout the past half-decade, my interactions with The Lime Tree Surgery have consistently been exceptional. Their staff consistently demonstrates remarkable efficiency and warmth. I can confidently say this is the most outstanding medical practice I've ever been registered with. My sincere appreciation goes out to their entire team.

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GJ

Geoffrey J. Google one year ago

Rating

Excellent!

Smooth diabetes check-up with caring medical staff

I received a phone call from the medical practice scheduling a standard diabetes assessment. They offered me an available time slot the next day. I was seen punctually, and the examinations, which included blood work, were conducted efficiently and thoroughly, with clear explanations provided throughout the process.

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MM

Mike M. Google one year ago

Rating

Excellent!

Compassionate care at lime tree surgery

I recently accompanied my spouse Pat to Lime Tree Surgery for a persistent medical concern, and I was thoroughly impressed. The medical team provided exceptional care, and their demeanor was both warm and highly competent.

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EW

Eileen W. Google one year ago

Rating

Excellent!

Smooth and swift winter vaccination experience

Attended clinic for seasonal vaccination update. The process was well-organized, and the healthcare professional delivering the immunizations was warm, personable, and compassionate.

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AN

Andy N. Google one year ago

Rating

Excellent!

Compassionate doctor provides top-notch personalized care

Dr. Richards has provided me with exceptional medical care that fully addressed my health requirements. I am truly grateful.

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CS

Carolyn S. Google one year ago

Rating

Average!

Disappointing medical experience with unhelpful physician

During my latest medical consultation, the physician displayed a notably indifferent and disengaged attitude towards me.

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BM

Brian M. Google one year ago

Rating

Excellent!

Friendly reception made my day better

The receptionist was incredibly friendly and went above and beyond to assist me with my needs.

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CB

Caroline B. Google one year ago

Rating

Excellent!

Compassionate doctor with exceptional patient care

Dr. Holly Hathaway provided an outstanding consultation. Her compassionate demeanor and professional expertise were truly impressive. She took the time to thoroughly explain my situation and offered precise, helpful guidance that made me feel completely informed and comfortable.

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BL

Bill L. Google one year ago

Rating

Excellent!

Quick and compassionate care from dr hewett

Superb service with minimal wait time. Dr. Hewett demonstrated exceptional care, providing a comprehensive and highly personalized examination with great attention to detail.

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BL

Barbara L. Google one year ago

Rating

Excellent!

Amazing product that exceeded my expectations

Outstanding

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CC

Candice C. Google one year ago

Rating

Excellent!

Compassionate care at its finest medical moment

I arrived for my scheduled visit precisely when planned. The healthcare professional gave me their full attention, and I never felt hurried during our consultation. While this particular doctor demonstrated genuine compassion and understanding, I want to highlight that every physician at this medical practice has consistently shown the same level of attentive and supportive care.

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AE

Aliska E. Google one year ago

Rating

Excellent!

Exceptional care and service at local medical practice

The service was incredibly streamlined and effective. The front desk staff member was PHENOMENAL in delivering the assistance and guidance I required from the general practitioner that day. I have nothing but admiration for the medical practices in Findon, Goring, and Durrington. DR RICHARDS stands out as exceptional in her compassionate approach, professional conduct, and unwavering support. DR HEWITT is equally impressive, as are Dr Nuri and Dr Halliday - truly a delightful group of physicians ;)) The Reception Team is remarkable - managing hundreds of patient interactions. They are consistently helpful and efficient, and I must also highlight the OUTSTANDING NURSING TEAM. KUDOS TO EVERYONE who contributes to providing such a STELLAR SERVICE ❤️

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SS

Sue S. Google one year ago

Rating

Excellent!

Friendly staff made my day better

Top-notch assistance and highly skilled treatment throughout my entire experience.

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CR

Chrissie R. Google one year ago

Rating

Excellent!

Friendly and efficient healthcare at its best

Fantastic medical clinic. I have absolutely no issues with this healthcare provider. Quick and efficient scheduling of appointments.

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JT

Jenny T. Google one year ago

Rating

Excellent!

Speedy service exceeded my expectations perfectly

Prompt and courteous communication, with a reply received immediately following my scheduled visit. Much appreciated.

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AM

Adele M. Google one year ago

Rating

Excellent!

Smooth service but parking nightmare

I showed up precisely when my appointment was scheduled, and was immediately ushered in without delay! Fantastic service, but the parking situation left much to be desired! The car park was severely overcrowded with insufficient spaces for visitors

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SM

Steve M. Google one year ago

Rating

Excellent!

Quick and easy medication solution

You're a lifesaver! Resolving my medication issue was incredibly simple - just one quick phone conversation and everything was taken care of right away. Massive appreciation for such smooth, efficient service!

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Practice Response Rate
0.00%

Shows how often this practice responds to patient reviews and feedback.

About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 01903 264101
  • The Lime Tree Surgery Lime Tree Avenue Findon Valley Worthing, West Sussex BN14 0DL

Patient Experience Summary

Feedback reflects a predominantly positive experience with the practice, though with notable challenges in specific areas. Patients consistently praise the courtesy, attentiveness, and professional care provided during consultations, with many highlighting compassionate physicians who listen carefully to concerns and provide comprehensive explanations. Appointment booking through online systems such as E Consult receives particular commendation for speed and convenience, and vaccination clinics are frequently described as well-organised and efficient. Reception staff are generally noted for their helpfulness and welcoming approach, and the practice environment is consistently described as clean and well-maintained.

However, several service gaps emerge across the feedback. Appointment access remains challenging for in-person consultations, with some patients reporting lengthy waits or difficulty securing slots. Administrative delays affect medication delivery and referral processing, with instances of prescriptions not being provided on the day and referral forms remaining unsigned. Communication issues include unclear appointment location reminders that have led to missed visits, and some patients report incomplete service delivery such as rushed procedures. A small number of reviews indicate concerns about clinical decision-making and waiting times for specialist referrals, which patients felt should have been prioritised differently.

The practice demonstrates particular strength in responsive same-day or next-day appointment availability through online consultation systems and in the quality of individual clinical interactions. Areas requiring attention include streamlining administrative processes, improving clarity in appointment communications, and ensuring consistency in service delivery across all locations and procedures.

Appointment

72.15 %
Great

Reception

74.32 %
Great

Cleanliness

82.50 %
Great

Care

77.89 %
Great

Respect

76.78 %
Great

Seen on time

71.42 %
Great
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