Patient Experience Summary

Feedback reflects a predominantly positive experience with the practice, though with notable challenges in specific areas. Patients consistently praise the courtesy, attentiveness, and professional care provided during consultations, with many highlighting compassionate physicians who listen carefully to concerns and provide comprehensive explanations. Appointment booking through online systems such as E Consult receives particular commendation for speed and convenience, and vaccination clinics are frequently described as well-organised and efficient. Reception staff are generally noted for their helpfulness and welcoming approach, and the practice environment is consistently described as clean and well-maintained.

However, several service gaps emerge across the feedback. Appointment access remains challenging for in-person consultations, with some patients reporting lengthy waits or difficulty securing slots. Administrative delays affect medication delivery and referral processing, with instances of prescriptions not being provided on the day and referral forms remaining unsigned. Communication issues include unclear appointment location reminders that have led to missed visits, and some patients report incomplete service delivery such as rushed procedures. A small number of reviews indicate concerns about clinical decision-making and waiting times for specialist referrals, which patients felt should have been prioritised differently.

The practice demonstrates particular strength in responsive same-day or next-day appointment availability through online consultation systems and in the quality of individual clinical interactions. Areas requiring attention include streamlining administrative processes, improving clarity in appointment communications, and ensuring consistency in service delivery across all locations and procedures.

Appointment

72.15 %
Great

Reception

74.32 %
Great

Cleanliness

82.50 %
Great

Care

77.89 %
Great

Respect

76.78 %
Great

Seen on time

71.42 %
Great

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HS

Henry S. Google one year ago

Rating

Excellent!

Responsive and caring medical team saves the day

Superb customer care. Phoned early morning and asked for a return call to avoid waiting. The receptionist rang back later that day, followed by a consultation with a doctor. Truly one of the top medical practices, especially considering the current pressures on healthcare providers.

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JP

Jane P. Google one year ago

Rating

Excellent!

Quick and painless blood test experience

Scheduling my blood test was a breeze, and the entire process was streamlined from start to finish. I was called in promptly and the staff member was welcoming and professional. They helped me feel relaxed during the procedure. Appreciate the great service.

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ML

Marlena L. Google one year ago

Rating

Excellent!

Painless and efficient covid test experience

The healthcare professional was delightful and efficient, with hardly any discomfort. I was pleasantly surprised when the test results came back so promptly the following day.

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BL

Brian L. Google one year ago

Rating

Excellent!

Exceptional customer care every single time

Consistently exceptional customer care and attentive service

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FC

Fran C. Google one year ago

Rating

Excellent!

Friendly staff made scheduling worth the wait

Received excellent care even though scheduling an appointment was challenging.

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JR

Jennifer R. Google one year ago

Rating

Excellent!

Great service and thorough medical care

During my recent appointment, I found the service to be attentive and comprehensive. The healthcare professional took the time to fully address my concerns and conducted a detailed assessment. I appreciate the care and consideration I received.

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SM

Samantha M. Google one year ago

Rating

Bad!

Terrible service and unhelpful medical staff

Unhelpful front desk staff Waited a full day to obtain medication for a critical, time-pressing medical issue. Completely dysfunctional process leading to immense irritation.

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JW

Jeanette W. Google one year ago

Rating

Excellent!

Compassionate nurses provided exceptional personalized care

The nursing staff were incredibly thorough, taking care to walk me through all the details and ensuring I understood the treatment plan. Not only did the practice nurse contact me as promised after a week to follow up on the prescribed cream, but she also reached out again the following week to check on my progress. I have absolutely no complaints about the level of care and attention I was given.

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DG

Dave G. Google one year ago

Rating

Excellent!

Smooth and caring medical experience

Welcoming healthcare professional, punctual scheduling

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MM

Michelle M. Google one year ago

Rating

Excellent!

Speedy and compassionate healthcare at its best

Superb care from start to finish. After submitting an online consultation, I was able to see a doctor within hours. The physician displayed genuine compassion and truly listened to my concerns. They promptly prescribed the necessary medication and even scheduled a follow-up call during our consultation. Every aspect of my interaction was seamless and professional - absolutely nothing to criticize.

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PE

Paul E. Google one year ago

Rating

Excellent!

Great experience with top-notch customer support

Top-notch customer support that truly exceeded my expectations

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NN

Nige N. Google one year ago

Rating

Excellent!

Smooth service and quick appointment at clinic

I arrived precisely as scheduled, with no delays, and the entire process went smoothly without any issues.

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SE

Sarah E. Google one year ago

Rating

Great!

Compassionate nurse made my medical visit stress-free

The healthcare professional provided exceptional care, offering a warm and knowledgeable approach that instantly put me at ease during my visit.

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DS

David S. Google one year ago

Rating

Great!

Trusted healthcare companion for decades

Throughout my extensive 45-year relationship with this practice, I've consistently found them to be supportive and reliable. I have absolutely nothing negative to say about my experience.

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TS

Tony S. Google one year ago

Rating

Excellent!

Compassionate doctor provides thorough and caring consultation

Dr Hathaway provided exceptional care, thoroughly examining every potential avenue during our consultation. Her attentiveness and comprehensive approach left me feeling confident, and I'm eagerly anticipating her follow-up to discuss potential next steps.

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AA

Anne A. Google one year ago

Rating

Excellent!

Quick online consult saved my day

Getting an appointment was incredibly straightforward through their E Consult system - I had a slot within just two hours. Dr. Young was absolutely wonderful, genuinely attentive and listening to my concerns. The receptionist was also super pleasant and welcoming. Can you ask for better service than this? Absolutely top-notch experience.

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MH

Maria H. Google one year ago

Rating

Excellent!

Great local healthcare with helpful staff

Since relocating to Goring-By-Sea two years back, I've found Limetree surgery to be exceptional. While scheduling an in-person consultation can be challenging, they consistently ensure you receive care when it's truly necessary, offering appointments across their various clinics.

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MG

Maggie G. Google one year ago

Rating

Excellent!

Exceptional care and professional treatment

Excellent experience. I have absolutely no complaints about my care. I am truly grateful.

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GH

Gerry H. Google one year ago

Rating

Excellent!

Exceptional service at lime tree restaurant

The team at this establishment truly excels in customer service. They demonstrate exceptional patience and are committed to providing top-notch support. Kudos to Lime Tree for their outstanding approach.

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PL

Pat L. Google one year ago

Rating

Great!

Quick and smooth vaccine experience at clinic

Received my COVID vaccination this past weekend, and I was thoroughly impressed by the smooth, competent administration of the process.

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About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 01903 264101
  • The Lime Tree Surgery Lime Tree Avenue Findon Valley Worthing, West Sussex BN14 0DL

Patient Experience Summary

Feedback reflects a predominantly positive experience with the practice, though with notable challenges in specific areas. Patients consistently praise the courtesy, attentiveness, and professional care provided during consultations, with many highlighting compassionate physicians who listen carefully to concerns and provide comprehensive explanations. Appointment booking through online systems such as E Consult receives particular commendation for speed and convenience, and vaccination clinics are frequently described as well-organised and efficient. Reception staff are generally noted for their helpfulness and welcoming approach, and the practice environment is consistently described as clean and well-maintained.

However, several service gaps emerge across the feedback. Appointment access remains challenging for in-person consultations, with some patients reporting lengthy waits or difficulty securing slots. Administrative delays affect medication delivery and referral processing, with instances of prescriptions not being provided on the day and referral forms remaining unsigned. Communication issues include unclear appointment location reminders that have led to missed visits, and some patients report incomplete service delivery such as rushed procedures. A small number of reviews indicate concerns about clinical decision-making and waiting times for specialist referrals, which patients felt should have been prioritised differently.

The practice demonstrates particular strength in responsive same-day or next-day appointment availability through online consultation systems and in the quality of individual clinical interactions. Areas requiring attention include streamlining administrative processes, improving clarity in appointment communications, and ensuring consistency in service delivery across all locations and procedures.

Appointment

72.15 %
Great

Reception

74.32 %
Great

Cleanliness

82.50 %
Great

Care

77.89 %
Great

Respect

76.78 %
Great

Seen on time

71.42 %
Great
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