Lime Tree Surgery Findon
Great! (88 reviews)
Great! (88 reviews)
Feedback reflects a predominantly positive experience with the practice, though with notable challenges in specific areas. Patients consistently praise the courtesy, attentiveness, and professional care provided during consultations, with many highlighting compassionate physicians who listen carefully to concerns and provide comprehensive explanations. Appointment booking through online systems such as E Consult receives particular commendation for speed and convenience, and vaccination clinics are frequently described as well-organised and efficient. Reception staff are generally noted for their helpfulness and welcoming approach, and the practice environment is consistently described as clean and well-maintained.
However, several service gaps emerge across the feedback. Appointment access remains challenging for in-person consultations, with some patients reporting lengthy waits or difficulty securing slots. Administrative delays affect medication delivery and referral processing, with instances of prescriptions not being provided on the day and referral forms remaining unsigned. Communication issues include unclear appointment location reminders that have led to missed visits, and some patients report incomplete service delivery such as rushed procedures. A small number of reviews indicate concerns about clinical decision-making and waiting times for specialist referrals, which patients felt should have been prioritised differently.
The practice demonstrates particular strength in responsive same-day or next-day appointment availability through online consultation systems and in the quality of individual clinical interactions. Areas requiring attention include streamlining administrative processes, improving clarity in appointment communications, and ensuring consistency in service delivery across all locations and procedures.
Appointment
Reception
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Care
Respect
Seen on time
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Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Feedback reflects a predominantly positive experience with the practice, though with notable challenges in specific areas. Patients consistently praise the courtesy, attentiveness, and professional care provided during consultations, with many highlighting compassionate physicians who listen carefully to concerns and provide comprehensive explanations. Appointment booking through online systems such as E Consult receives particular commendation for speed and convenience, and vaccination clinics are frequently described as well-organised and efficient. Reception staff are generally noted for their helpfulness and welcoming approach, and the practice environment is consistently described as clean and well-maintained.
However, several service gaps emerge across the feedback. Appointment access remains challenging for in-person consultations, with some patients reporting lengthy waits or difficulty securing slots. Administrative delays affect medication delivery and referral processing, with instances of prescriptions not being provided on the day and referral forms remaining unsigned. Communication issues include unclear appointment location reminders that have led to missed visits, and some patients report incomplete service delivery such as rushed procedures. A small number of reviews indicate concerns about clinical decision-making and waiting times for specialist referrals, which patients felt should have been prioritised differently.
The practice demonstrates particular strength in responsive same-day or next-day appointment availability through online consultation systems and in the quality of individual clinical interactions. Areas requiring attention include streamlining administrative processes, improving clarity in appointment communications, and ensuring consistency in service delivery across all locations and procedures.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Kathryn L.
one year ago
Excellent!
Quick and painless flu shot experience
Received my flu shot from a friendly and punctual practice nurse who made the experience smooth and comfortable
Lorraine C.
one year ago
Excellent!
Compassionate doctor who truly listens and cares
My appointment was truly exceptional. The physician demonstrated remarkable empathy and attentiveness. They carefully listened to every detail of my health concerns and provided a comprehensive, articulate explanation of everything. I left the consultation feeling significantly more optimistic and reassured about my medical situation.
Paul A.
one year ago
Excellent!
Exceptional service from an amazing support team
The staff consistently demonstrates exceptional support, and their collaborative approach is truly outstanding. I couldn't speak more highly of their service.
Lucy T.
one year ago
Great!
Thorough doctor but frustrating medication wait
The physician was meticulous in their examination, but it's frustrating that they couldn't provide the prescription on the spot, leaving me to endure ongoing discomfort and dizziness. It would have been far more convenient to receive the necessary medication immediately, rather than facing a potentially lengthy wait of three days or more.
Nicola C.
one year ago
Excellent!
Exceptional customer care that truly stands out
Exceptional customer care, consistently friendly and professional
Natalie T.
one year ago
Excellent!
Quick and efficient medical care saves day
Exceptional customer care - they managed to schedule me quickly, the wait time was minimal, which I know isn't easy to pull off. Kudos to the entire team for their efficiency and professionalism.
Geraldine G.
one year ago
Excellent!
Professional and caring medical experience
Lime Tree Surgery in Goring provided a punctual and courteous medical experience, with staff demonstrating professionalism and genuine care during my visit.
Janice B.
one year ago
Excellent!
Skilled doctor saves the day with precise diagnosis
Dr. Duddy is an outstanding physician who meticulously examined my condition and provided a comprehensive treatment plan that set me on the road to healing. I am truly grateful for his exceptional care and expertise.