Patient Experience Summary

Patient feedback reflects consistently strong satisfaction with appointment booking and scheduling efficiency, with many describing the process as straightforward and swift. Digital booking systems and rapid callback times feature prominently, with several patients noting same-day appointment availability. Communication is frequently praised as responsive and attentive, with patients feeling heard and understood during consultations. Reception staff are consistently described as welcoming, warm, and supportive, contributing to an overall sense of being valued.

Clinical care receives widespread positive feedback, with physicians and nursing staff noted for their compassionate, thorough approach to patient concerns. Patients particularly highlight the attentiveness of healthcare professionals during procedures and consultations, with specific appreciation for clear explanations of medical conditions and treatment options. The practice demonstrates a patient-centered approach, with staff taking time to address individual needs and provide reassurance.

A small number of reviews identify areas for improvement, including isolated instances of delayed appointment times, extended waiting periods, and communication gaps. One patient reported inadequate environmental controls in the waiting area. These concerns represent exceptions within predominantly positive feedback, though they indicate opportunities for consistency in service delivery and responsiveness.

Appointment

92.67 %
Excellent

Reception

93.45 %
Excellent

Cleanliness

75.00 %
Great

Care

95.12 %
Excellent

Respect

94.89 %
Excellent

Seen on time

85.34 %
Excellent

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JL

Julita L. 2 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Excellent practice

I saw Dr Ainine today, extremely professional and helpful. My previous experience with Dr Patel was also very positive. Making an appointment is a piece of cake. They are immediate in their responses, make appropriate referrals instantly, and are courteous and respectful. If only every GP practice could be like this!

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GM

Gordon M. Google 9 months ago

Rating

Excellent!

Fantastic healthcare experience with caring professionals

Top-notch medical care experience. Welcoming and supportive personnel. Attentive and anticipatory front desk team.

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JL

Julita L. Google 9 months ago

Rating

Excellent!

Warm welcome from amazing receptionist sharon

My inaugural appointment at this medical practice, and the front desk staff member, Sharon, was absolutely outstanding! I was experiencing difficulties with my recurring heart medication prescription, which left me quite stressed - she was incredibly supportive, comforting, and proactive, instantly providing guidance and resolving my issue. I cannot yet speak to the physicians' medical expertise, but this initial interaction was truly impressive! Sincere appreciation, Sharon ❤️

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S_

Sameera _. Google 9 months ago

Rating

Excellent!

Exceptional care from a trusted local medical team

I've been a patient at Lime Tree Surgery my entire life (28 years), and I genuinely couldn't imagine a more exceptional medical practice. Throughout my lifetime, they've consistently demonstrated remarkable care, professionalism, and authentic compassion. The entire team invariably exceeds expectations, and I've always felt completely heard and respected as a patient. I want to extend particular appreciation to Dr Hafiz, whose extraordinary empathy and commitment genuinely transform patient experiences. I consider myself incredibly fortunate to have such an outstanding and supportive healthcare team supporting my medical journey.

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MO

Marcin O. Google 9 months ago

Rating

Excellent!

Punctual Service Needed at This Otherwise Amazing Spot

Despite the frustrating 40-minute delay for my scheduled appointment, all other aspects of the experience were absolutely flawless!

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LT

Laksha T. Google 9 months ago

Rating

Excellent!

Compassionate and professional smear test experience

Gloria was fantastic during my appointment. Cervical screenings can be anxiety-inducing, but she helped me feel completely at ease throughout the entire process!

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AR

Alejandro R. Google 9 months ago

Rating

Excellent!

Friendly nurse made my vaccine experience great

Gloria offered exceptional assistance and shared valuable insights. The vaccination process was completely comfortable and pain-free!

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SS

Sally S. Google 9 months ago

Rating

Excellent!

Efficient healthcare with caring doctors and staff

Absolutely fantastic experience. I reached out for scheduling and received a digital form link, with a callback occurring shortly after - within 30 minutes, in fact. I secured an appointment just four hours later. This approach is far superior to the traditional method of everyone waiting on hold during morning call times. My interactions have been exclusively with Dr. Kumana and Dr. Ali, both of whom are exceptionally caring and thorough in their approach. Gloria, the nurse, is equally outstanding. I attempted to submit a separate review but was unable to do so, hence adding this note to my existing feedback.

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SB

Sam B. Google 9 months ago

Rating

Excellent!

Exceptional healthcare with compassionate and efficient service

This medical practice stands out as exceptional among the many I've encountered. Their scheduling process is remarkably efficient and transparent, with responses to inquiry forms typically arriving within sixty minutes. The staff are consistently warm, welcoming, and compassionate. I'm truly grateful for their valuable contribution to our local healthcare community.

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BP

Beth P. Google 9 months ago

Rating

Excellent!

Great doctor with compassionate patient care

Gloria approached the exam with a warm demeanor, helping to ease the tension of an otherwise awkward situation. She was attentive and proactive, informing me about potential additional steps due to my age group, which made me feel well-informed and cared for.

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GS

G S. Google 9 months ago

Rating

Excellent!

Compassionate nurse made my medical visit stress-free

Today's medical visit was exceptionally positive. Nurse Gloria expertly addressed my underlying nervousness, thoroughly explaining the morning's medical procedure before executing it with such gentle professionalism that I experienced zero distress. Her consistent, compassionate approach to my care over recent years is truly commendable.

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IV

Imtiaz V. Google 9 months ago

Rating

Excellent!

Decent product with some minor drawbacks

Quite satisfactory

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NS

Natalia S. Google 10 months ago

Rating

Excellent!

Exceptional healthcare with compassionate and knowledgeable staff

I'm extremely satisfied with the medical staff's attentiveness and their ability to thoroughly address my health concerns. I was able to secure a same-day appointment with ease. During my visit, I met with Ms. Gloria, who impressed me as a consummate professional—highly skilled and deeply knowledgeable in her specialty. Dr. Ali and Ms. Pauline are equally committed to maintaining my well-being. I cannot emphasize enough how much I endorse this healthcare facility; the practitioners here are genuinely top-tier professionals.

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SK

Sobia K. Google 10 months ago

Rating

Excellent!

Compassionate and reliable gp service every time

The medical practice consistently provides exceptional care, with staff who are compassionate and attentive to my needs. Their support and empathy make every visit a positive experience.

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NN

Nitin N. Google 10 months ago

Rating

Excellent!

Caring doctors made our baby's treatment perfect

Our experience with Dr. Ali and Dr. Kumana was truly exceptional while seeking medical care for our precious little one. We deeply appreciate their attentive approach and genuine concern for our child's well-being during the treatment.

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AI

Alliyya I. Google 10 months ago

Rating

Excellent!

Great care from a compassionate nurse

Gloria, the nurse, exudes warmth and friendliness. Her compassionate demeanor makes every visit a truly enjoyable encounter.

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AD

Antje D. Google 10 months ago

Rating

Excellent!

Caring professional made my experience amazing

Gloria provided exceptional service during my appointment. Her professionalism and compassionate approach made me feel completely comfortable and well-supported throughout our interaction.

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TB

Tracie B. Google 10 months ago

Rating

Excellent!

Compassionate care from an amazing nurse gloria

I consulted with nurse Gloria, who provided compassionate care and motivated me towards my health objectives. I appreciate her exceptional and supportive service.

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CM

Cristina M. Google 10 months ago

Rating

Excellent!

Friendly service made my day better

Gloria provided excellent service and was incredibly attentive. Overall, I am thoroughly satisfied with my experience.

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AC

Arleone C. Google 10 months ago

Rating

Excellent!

Compassionate care that truly makes a difference

Every time I come here, I feel completely supported and valued. The staff truly attends to my needs and consistently strives to ensure my comfort and well-being. Gloria, the nurse, is particularly exceptional - she greets me warmly, pays close attention to my concerns, and offers helpful guidance whenever necessary.

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GP Response Rate
0%

Practices that reply receive 3× more positive follow-up feedback

About the GP

  • Verified GP
  • Accepts all feedback, both positive and negative.

Contact Information

  • 020 85199914
  • Lime Tree Surgery 321 High Road Leytonstone London E11 4JT

Patient Experience Summary

Patient feedback reflects consistently strong satisfaction with appointment booking and scheduling efficiency, with many describing the process as straightforward and swift. Digital booking systems and rapid callback times feature prominently, with several patients noting same-day appointment availability. Communication is frequently praised as responsive and attentive, with patients feeling heard and understood during consultations. Reception staff are consistently described as welcoming, warm, and supportive, contributing to an overall sense of being valued.

Clinical care receives widespread positive feedback, with physicians and nursing staff noted for their compassionate, thorough approach to patient concerns. Patients particularly highlight the attentiveness of healthcare professionals during procedures and consultations, with specific appreciation for clear explanations of medical conditions and treatment options. The practice demonstrates a patient-centered approach, with staff taking time to address individual needs and provide reassurance.

A small number of reviews identify areas for improvement, including isolated instances of delayed appointment times, extended waiting periods, and communication gaps. One patient reported inadequate environmental controls in the waiting area. These concerns represent exceptions within predominantly positive feedback, though they indicate opportunities for consistency in service delivery and responsiveness.

Appointment

92.67 %
Excellent

Reception

93.45 %
Excellent

Cleanliness

75.00 %
Great

Care

95.12 %
Excellent

Respect

94.89 %
Excellent

Seen on time

85.34 %
Excellent
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