Patient Experience Summary

Patient feedback reflects consistently strong satisfaction with appointment booking and scheduling efficiency, with many describing the process as straightforward and swift. Digital booking systems and rapid callback times feature prominently, with several patients noting same-day appointment availability. Communication is frequently praised as responsive and attentive, with patients feeling heard and understood during consultations. Reception staff are consistently described as welcoming, warm, and supportive, contributing to an overall sense of being valued.

Clinical care receives widespread positive feedback, with physicians and nursing staff noted for their compassionate, thorough approach to patient concerns. Patients particularly highlight the attentiveness of healthcare professionals during procedures and consultations, with specific appreciation for clear explanations of medical conditions and treatment options. The practice demonstrates a patient-centered approach, with staff taking time to address individual needs and provide reassurance.

A small number of reviews identify areas for improvement, including isolated instances of delayed appointment times, extended waiting periods, and communication gaps. One patient reported inadequate environmental controls in the waiting area. These concerns represent exceptions within predominantly positive feedback, though they indicate opportunities for consistency in service delivery and responsiveness.

Appointment

92.67 %
Excellent

Reception

93.45 %
Excellent

Cleanliness

75.00 %
Great

Care

95.12 %
Excellent

Respect

94.89 %
Excellent

Seen on time

85.34 %
Excellent

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JC

Judy C. Google 10 months ago

Rating

Excellent!

Exceptional healthcare service with quick and caring response

I completed an online consultation form, and remarkably quickly, within just 5 minutes, I received a callback from my GP's office scheduling a same-day appointment. Advanced Nurse Practitioner S Miah was incredibly attentive to my health concerns, providing a comprehensive explanation of my medical issue. She handled my case with exceptional efficiency and made certain all aspects were thoroughly addressed. I genuinely felt heard and that my health needs were being prioritized. Her professionalism and compassionate approach were truly outstanding. My sincere appreciation goes to her!

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EJ

Elsie J. Google 10 months ago

Rating

Excellent!

Nurse gloria saved my academic life today

I'm incredibly grateful for the wonderful Nurse Gloria! Her support was crucial in helping me meet my university deadline. I sincerely hope the NHS can recruit more compassionate and dedicated professionals like her!!

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MK

Mirka K. Google 10 months ago

Rating

Excellent!

Incredible product that exceeded my expectations

Absolutely incredible, genuinely remarkable

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VT

Vana T. Google 10 months ago

Rating

Excellent!

Compassionate care at its medical best

The medical staff here are highly skilled professionals, and the nurse Gloria was exceptionally supportive and compassionate during my visit.

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JG

Justyna G. Google 10 months ago

Rating

Bad!

Unbearable wait in sweltering medical office nightmare

I cannot tolerate this experience. As a first-time patient at this clinic, I have been sitting here for more than 60 minutes without being seen by the physician. To make matters worse, the waiting area lacks proper cooling, and the temperature is unbearably high.

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JW

Jemima W. Google 10 months ago

Rating

Excellent!

Quick and professional customer support team

Exceptional performance by a professional and welcoming team, delivering top-notch service with remarkable speed and precision.

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SN

Samanta N. Google 10 months ago

Rating

Excellent!

Compassionate nurse made my medical visit comfortable

During my two visits, Gloria demonstrated exceptional nursing skills. She was incredibly compassionate and took the time to thoroughly explain everything, making me feel completely at ease throughout my appointments.

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TA

Thomas A. Google 10 months ago

Rating

Bad!

Terrible service and communication from local gp surgery

The medical practice demonstrated a complete lack of responsiveness and offered inadequate justifications for their inaction. The entire burden of communication fell squarely on my shoulders, and when I finally reached out by phone after four days of email silence, I was confronted by an discourteous staff member. It's deeply disappointing to have such an unprofessional clinic as my primary healthcare provider.

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EC

Emer C. Google 11 months ago

Rating

Excellent!

Compassionate care that truly made a difference

Exceptional service throughout my entire visit. The front desk staff were courteous and supportive. Dr. Kumana was outstanding as a physician. She comprehensively discussed all potential treatment approaches. I was made to feel valued and fully involved in my healthcare choices.

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ST

Sophie T. Google 11 months ago

Rating

Excellent!

Smooth surgery with caring and professional team

Excellent medical procedure, incredibly supportive team, and Gloria demonstrated outstanding professionalism throughout the process.

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CB

Chloe B. Google 11 months ago

Rating

Excellent!

Friendly nurse made travel vaccine process painless

Gloria, the practice nurse, was incredibly supportive in helping us navigate our travel vaccination requirements - much appreciated!

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NF

Nina F. Google 11 months ago

Rating

Excellent!

Compassionate doctor makes medical visit truly exceptional

The female physician I consulted with on Wednesday afternoon was exceptional. She engaged with me respectfully, provided a clear and comprehensive explanation of my medical situation, and I departed the clinic feeling completely at ease. My sincere appreciation goes to her.

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SP

Shabana P. Google 11 months ago

Rating

Excellent!

Compassionate care that truly made difference

Compassionate physician who truly heard my concerns and provided excellent care.

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FW

Fiona W. Google 11 months ago

Rating

Excellent!

Compassionate care at its absolute finest

What an outstanding general practitioner's office, with a wonderfully warm and professional staff. I saw Gloria during my appointment today, and she was absolutely fantastic, just as she always is.

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AI

Abdullah I. Google 11 months ago

Rating

Great!

Compassionate care that truly makes a difference

Skilled physicians excel at attentive communication.

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AS

Abi S. Google 11 months ago

Rating

Excellent!

Exceptional healthcare with compassionate and responsive service

Lime tree surgery consistently demonstrates attentiveness, always making time to hear my concerns and explore the most effective strategies for addressing my health needs. Their responsiveness is exceptional - I can always count on receiving a callback and resolution within the same day. Despite living outside their immediate area, I have zero intention of switching healthcare providers.

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FT

Fitzroy T. Google 11 months ago

Rating

Excellent!

Compassionate care from a truly exceptional healthcare professional

From the initial consultation with Sarah, I immediately felt at ease and relaxed. She allowed me to openly share my health concerns and provided a comprehensive array of solutions with precise, understandable explanations. During my subsequent appointments, Sarah maintained the same high standard of care, consistently offering detailed yet clear information and multiple treatment options. Her approach remained consistently excellent throughout our interactions. Overall, I found Sarah to be truly exceptional and highly professional. Her demeanor and interpersonal skills are outstanding, and she is undoubtedly an asset to Limetree Surgery. I want to express my sincere gratitude for making each appointment feel like a conversation with a trusted, long-standing friend.

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AM

Ahmed M. Google 11 months ago

Rating

Excellent!

Compassionate doctor who truly cares about patients

Dr. Kumana is an exceptional physician who consistently pays attention to my health concerns. Recently, during my illness, I consulted her and received outstanding medical guidance. The medication she prescribed was incredibly effective in treating my condition. I am truly grateful for her compassionate and attentive care. Thank you for your wonderful service, and may you be blessed.

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ZF

Zakia F. Google 11 months ago

Rating

Excellent!

Compassionate doctor who truly cares about patients

Dr. Kumana is an exceptional physician who consistently provides top-notch medical care. Their expertise, compassion, and professionalism make them a standout healthcare professional. I highly recommend Dr. Kumana to anyone seeking quality medical treatment.

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JA

Joseph A. Google one year ago

Rating

Excellent!

Exceptional team with clear leadership direction

Competently guided

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GP Response Rate
0%

Practices that reply receive 3× more positive follow-up feedback

About the GP

  • Verified GP
  • Accepts all feedback, both positive and negative.

Contact Information

  • 020 85199914
  • Lime Tree Surgery 321 High Road Leytonstone London E11 4JT

Patient Experience Summary

Patient feedback reflects consistently strong satisfaction with appointment booking and scheduling efficiency, with many describing the process as straightforward and swift. Digital booking systems and rapid callback times feature prominently, with several patients noting same-day appointment availability. Communication is frequently praised as responsive and attentive, with patients feeling heard and understood during consultations. Reception staff are consistently described as welcoming, warm, and supportive, contributing to an overall sense of being valued.

Clinical care receives widespread positive feedback, with physicians and nursing staff noted for their compassionate, thorough approach to patient concerns. Patients particularly highlight the attentiveness of healthcare professionals during procedures and consultations, with specific appreciation for clear explanations of medical conditions and treatment options. The practice demonstrates a patient-centered approach, with staff taking time to address individual needs and provide reassurance.

A small number of reviews identify areas for improvement, including isolated instances of delayed appointment times, extended waiting periods, and communication gaps. One patient reported inadequate environmental controls in the waiting area. These concerns represent exceptions within predominantly positive feedback, though they indicate opportunities for consistency in service delivery and responsiveness.

Appointment

92.67 %
Excellent

Reception

93.45 %
Excellent

Cleanliness

75.00 %
Great

Care

95.12 %
Excellent

Respect

94.89 %
Excellent

Seen on time

85.34 %
Excellent
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