Patient Experience Summary

Patient feedback reflects consistently strong satisfaction with appointment booking and scheduling efficiency, with many describing the process as straightforward and swift. Digital booking systems and rapid callback times feature prominently, with several patients noting same-day appointment availability. Communication is frequently praised as responsive and attentive, with patients feeling heard and understood during consultations. Reception staff are consistently described as welcoming, warm, and supportive, contributing to an overall sense of being valued.

Clinical care receives widespread positive feedback, with physicians and nursing staff noted for their compassionate, thorough approach to patient concerns. Patients particularly highlight the attentiveness of healthcare professionals during procedures and consultations, with specific appreciation for clear explanations of medical conditions and treatment options. The practice demonstrates a patient-centered approach, with staff taking time to address individual needs and provide reassurance.

A small number of reviews identify areas for improvement, including isolated instances of delayed appointment times, extended waiting periods, and communication gaps. One patient reported inadequate environmental controls in the waiting area. These concerns represent exceptions within predominantly positive feedback, though they indicate opportunities for consistency in service delivery and responsiveness.

Appointment

92.67 %
Excellent

Reception

93.45 %
Excellent

Cleanliness

75.00 %
Great

Care

95.12 %
Excellent

Respect

94.89 %
Excellent

Seen on time

85.34 %
Excellent

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CW

Clare W. Google one year ago

Rating

Excellent!

Excellent service with quick and friendly response

Responsive and efficient communication with quick scheduling of the appointment.

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HH

Helen H. Google one year ago

Rating

Excellent!

Exceptional healthcare with compassionate and attentive staff

For nearly a quarter-century, I've been a patient at Limetree surgery, and throughout this time, I've consistently been impressed by the exceptional quality of both medical and support staff. Their approach is consistently compassionate and thorough, always dedicating sufficient time to understand and address each patient's specific health concerns. They excel at making patients feel genuinely heard and demonstrate a sincere commitment to providing the best possible care. From our initial doctor, Dr. Stables, to the current physicians like Dr. Ali and Dr. Kumana, who are remarkably knowledgeable, attentive, and patient, the medical team is outstanding. The reception staff are equally commendable, always striving to connect patients with the most appropriate healthcare professional in a timely manner. I frequently share with others how fortunate I feel to have such an excellent healthcare experience, recognizing that this level of care is not universal across all medical practices. My heartfelt gratitude goes out to the entire team for their remarkable dedication and professionalism.

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GG

Gladys G. Google one year ago

Rating

Excellent!

Incredible nurse gloria saves the day again

Gloria has been my dedicated healthcare provider for an extended period, and I sincerely hope our professional relationship continues. She stands out as the most exceptional nurse serving the East London area!

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MM

Molly M. Google one year ago

Rating

Excellent!

Compassionate nurse made my hospital visit comfortable

The healthcare professional was incredibly compassionate and helped me feel completely relaxed and comfortable during my visit.

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AJ

Amelia J. Google one year ago

Rating

Excellent!

Exceptional nurse makes every medical visit a pleasure

Gloria consistently delivers top-notch nursing care, making each of my medical visits exceptional and comfortable.

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PS

Petra S. Google one year ago

Rating

Excellent!

Exceptional nurses made my healthcare experience wonderful

I encountered two exceptional nurses today, Pauline Boland and Gloria, who were incredibly supportive and attentive. They both took the time to thoroughly address all of my inquiries and delivered an outstanding level of healthcare. I feel truly fortunate to receive medical care at Lime Tree Surgery, where the service has been consistently remarkable from the very beginning.

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LF

Leonardo F. Google one year ago

Rating

Excellent!

Compassionate care that truly makes a difference

Over my long history with this medical practice, I've consistently felt valued and understood as a unique patient. The entire team demonstrates exceptional compassion, and the healthcare providers have always offered genuine empathy and comfort. I wholeheartedly endorse this general practice for anyone looking for supportive and attentive medical care.

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SG

Simone G. Google one year ago

Rating

Excellent!

Compassionate care with exceptional nursing support

Fantastic visit with a warm and friendly team. Nurse Gloria was exceptionally caring and highly competent.

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EP

Esther P. Google one year ago

Rating

Great!

Compassionate care from an amazing healthcare professional

I was thoroughly impressed by the care provided at the facility. Nurse Gloria went above and beyond in her assistance, making my experience exceptional. I am grateful for the support I received and am now feeling significantly improved. Continue maintaining your outstanding level of service.

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UT

Uma T. Google one year ago

Rating

Excellent!

Pleasant and professional healthcare service

Visited the healthcare facility for a scheduled consultation with the nursing staff. The interaction was thoroughly enjoyable and went smoothly.

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JH

Jade H. Google one year ago

Rating

Excellent!

Amazing healthcare with quick and caring doctors

The medical professionals at Lime Tree have consistently provided me with exceptional care, always maintaining a supportive and upbeat demeanor. Their scheduling is remarkably efficient, and I can typically secure a same-day consultation, which is incredibly convenient in a bustling city like London.

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SP

Sandra P. Google one year ago

Rating

Excellent!

Exceptional medical care with friendly and helpful staff

Highly competent medical team, zero delays in service, and consistently excellent guidance from the physicians

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AP

Annabel P. Google one year ago

Rating

Excellent!

Exceptional healthcare with compassionate and attentive staff

Every interaction with the medical team has been exceptional. Scheduling appointments is straightforward, the reception personnel are welcoming, and the physicians demonstrate genuine commitment to patient care. They aren't perfunctory or dismissive; instead, they collaborate with colleagues to ensure comprehensive treatment, even bringing in additional experts during consultations and recommending thorough diagnostic procedures. The nursing staff are equally compassionate and supportive.

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SD

Sj D. Google one year ago

Rating

Excellent!

Compassionate care from gp makes all the difference

My medical consultation today was a positive experience. I was examined by a junior doctor under senior supervision. The overall appointment was satisfactory, and I appreciated the GP's pleasant and reassuring approach, which is crucial to me. During the consultation, I was able to ask and answer questions. I was given ample opportunity to explain my health concerns, something I hadn't consistently experienced in past years. Having been with this practice for an extended period, I've been fortunate to encounter numerous exceptional and professional healthcare providers, including clinicians, nurses, and front desk staff who consistently go beyond their basic duties to maintain strong patient-practice relationships. The appointment system has significantly improved, in my opinion, allowing for more focused and targeted consultations. In today's appointment, I was actively consulted about my needs and expectations, and a suitable care plan was developed. I now feel confident about returning to the GP and their team with any future concerns and am satisfied with my current experience. I would like to extend special recognition to Pauline B, who is an invaluable team member whose genuine compassion and patience make a substantial difference in my interactions with the practice.

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RR

Roz R. Google one year ago

Rating

Excellent!

Exceptional care and swift professional medical service

I consulted Dr. Wali Kharoti at Lime Tree Surgery, an expert in musculoskeletal issues. He conducted a thorough physical examination and took a detailed medical history, asking insightful questions and providing valuable guidance. As I had hoped, he recommended an MRI scan. The entire experience was exceptional - I anticipated a lengthy wait to be seen, but the process was remarkably swift and efficient!

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JB

Jocelyn B. Google one year ago

Rating

Excellent!

Exceptional care with nurse gloria every time

Whenever I visit for my medical consultations, Nurse Gloria provides an exceptional experience. Her warm demeanor and consistently upbeat attitude instantly help me relax. The recently implemented digital scheduling platform is incredibly convenient, allowing seamless appointment booking, and the telehealth option of receiving a physician's consultation via phone is particularly advantageous.

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LA

Louise A. Google one year ago

Rating

Excellent!

Exceptional care and compassion at lime tree surgery

My recent experiences at Lime Tree Surgery have been nothing short of exceptional. The warmth and comfort I felt upon entering were immediate and reassuring. I want to particularly highlight Nurse Gloria, whose remarkable blend of expertise, compassion, empathy, and genuine interest truly transformed my healthcare encounter. Previously, my interactions with my former GP practice were frustrating and disheartening. I consistently felt my medical concerns were dismissed, and booking appointments seemed nearly impossible, which left me feeling abandoned and vulnerable, especially during my post-surgical recovery. Lime Tree Surgery has completely revolutionized my understanding of quality healthcare. I extend my heartfelt gratitude to the entire staff for delivering such empathetic and skilled medical care. It is profoundly refreshing and uplifting to finally experience a healthcare environment where I feel genuinely supported and understood.

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HS

Hajar S. Google one year ago

Rating

Excellent!

Compassionate care that truly transformed my health

I received care from Gloria, the nurse, and a healthcare professional who were both exceptional and incredibly warm and empathetic. Upon leaving, I felt truly positive about myself and had a comprehensive grasp of my health status and the necessary lifestyle modifications.

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JE

Jessica E. Google one year ago

Rating

Excellent!

Compassionate care makes medical visits stress-free

Every interaction with the medical team has been pleasant. From Nurse Gloria administering vaccinations to my child to consulting with the doctors, the staff consistently provides a positive experience.

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JU

Joheer U. Google one year ago

Rating

Excellent!

Fantastic service from an amazing real estate agent

My interaction with the service was thoroughly satisfactory. The staff member, Mrs. Joseph, was exceptionally supportive and accommodating.

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GP Response Rate
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Practices that reply receive 3× more positive follow-up feedback

About the GP

  • Verified GP
  • Accepts all feedback, both positive and negative.

Contact Information

  • 020 85199914
  • Lime Tree Surgery 321 High Road Leytonstone London E11 4JT

Patient Experience Summary

Patient feedback reflects consistently strong satisfaction with appointment booking and scheduling efficiency, with many describing the process as straightforward and swift. Digital booking systems and rapid callback times feature prominently, with several patients noting same-day appointment availability. Communication is frequently praised as responsive and attentive, with patients feeling heard and understood during consultations. Reception staff are consistently described as welcoming, warm, and supportive, contributing to an overall sense of being valued.

Clinical care receives widespread positive feedback, with physicians and nursing staff noted for their compassionate, thorough approach to patient concerns. Patients particularly highlight the attentiveness of healthcare professionals during procedures and consultations, with specific appreciation for clear explanations of medical conditions and treatment options. The practice demonstrates a patient-centered approach, with staff taking time to address individual needs and provide reassurance.

A small number of reviews identify areas for improvement, including isolated instances of delayed appointment times, extended waiting periods, and communication gaps. One patient reported inadequate environmental controls in the waiting area. These concerns represent exceptions within predominantly positive feedback, though they indicate opportunities for consistency in service delivery and responsiveness.

Appointment

92.67 %
Excellent

Reception

93.45 %
Excellent

Cleanliness

75.00 %
Great

Care

95.12 %
Excellent

Respect

94.89 %
Excellent

Seen on time

85.34 %
Excellent
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