Patient Experience Summary

Patient feedback reflects consistently strong satisfaction with appointment booking and scheduling efficiency, with many describing the process as straightforward and swift. Digital booking systems and rapid callback times feature prominently, with several patients noting same-day appointment availability. Communication is frequently praised as responsive and attentive, with patients feeling heard and understood during consultations. Reception staff are consistently described as welcoming, warm, and supportive, contributing to an overall sense of being valued.

Clinical care receives widespread positive feedback, with physicians and nursing staff noted for their compassionate, thorough approach to patient concerns. Patients particularly highlight the attentiveness of healthcare professionals during procedures and consultations, with specific appreciation for clear explanations of medical conditions and treatment options. The practice demonstrates a patient-centered approach, with staff taking time to address individual needs and provide reassurance.

A small number of reviews identify areas for improvement, including isolated instances of delayed appointment times, extended waiting periods, and communication gaps. One patient reported inadequate environmental controls in the waiting area. These concerns represent exceptions within predominantly positive feedback, though they indicate opportunities for consistency in service delivery and responsiveness.

Appointment

92.67 %
Excellent

Reception

93.45 %
Excellent

Cleanliness

75.00 %
Great

Care

95.12 %
Excellent

Respect

94.89 %
Excellent

Seen on time

85.34 %
Excellent

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MM

Melissa M. Google one year ago

Rating

Excellent!

Amazing care from start to finish

Outstanding medical procedure! The personnel are incredibly supportive and instill a sense of reassurance that all of your concerns have been thoroughly understood and addressed.

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JB

Jack B. Google one year ago

Rating

Excellent!

Exceptional healthcare that truly listens and cares

An absolutely exceptional primary care physician in my decades of living in London. Booking appointments is swift, waiting times are minimal, and consultations are thorough. Unlike many other practices, this GP takes genuine time to hear my concerns, making me feel truly valued and understood as a patient.

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GV

Giedrė V. Google one year ago

Rating

Excellent!

Compassionate nurse made my hospital stay better

Gloria, the nurse on duty, provided exceptional assistance and was incredibly supportive throughout my experience.

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ST

Sharon T. Google one year ago

Rating

Excellent!

Exceptional care during a challenging medical consultation

I'm awarding a perfect score for the exceptional quality of this medical consultation. Given the immense strain on healthcare professionals and patients within extremely limited timeframes, this appointment was remarkably outstanding, especially considering the intricate nature of the consultation. My sincere appreciation.

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JC

Jonan C. Google one year ago

Rating

Excellent!

Amazing service with zero waiting time

Visited for a routine medical examination. No waiting line meant a quick process, and the personnel were exceptionally welcoming. I couldn't speak more positively about the experience.

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AA

Aysha A. Google one year ago

Rating

Excellent!

Compassionate doctor who truly understands pediatric care

Dr. Hoque consistently provides incredibly timely and comprehensive explanations of symptoms and treatment options. He is exceptionally skilled at working with pediatric patients and always demonstrates outstanding professional care. I am genuinely grateful for his consistently excellent medical services and approach.

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SR

Sarah R. Google one year ago

Rating

Excellent!

Caring staff make medical visits less scary

The entire staff at this medical facility consistently demonstrates warmth and empathy towards our family. Today, despite Hari's typical anxiety about injections, he had a positive encounter, thanks to Gloria's gentle and attentive approach.

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MK

Monika K. Google one year ago

Rating

Excellent!

Exceptional care and professionalism from start to finish

My son and I are thoroughly satisfied with the medical procedure. Scheduling appointments was always swift and convenient. The medical staff consistently demonstrated professionalism and provided excellent guidance. A special thanks to Dr. Seebacher-Tomas, who was particularly supportive throughout our experience.

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JA

John A. Google one year ago

Rating

Excellent!

Amazing healthcare with compassionate and thorough doctors

Every aspect of the service is consistently top-notch, starting with the welcoming reception staff and extending to the exceptional physicians. The medical professionals consistently demonstrate a commitment to thoroughly addressing patient concerns, providing clear and professional explanations of medical conditions and potential treatment approaches. My sincere appreciation goes out to the entire team.

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EJ

Ella J. Google one year ago

Rating

Excellent!

Exceptional service from a caring professional

Gloria exceeded all expectations! Her service was top-notch, and she went above and beyond to ensure everything was perfect. I couldn't have asked for a better experience working with her.

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TM

Tom M. Google one year ago

Rating

Excellent!

Excellent service with professional and caring approach

Excellent service - prompt scheduling and highly comforting, straightforward guidance

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CM

Chola M. Google one year ago

Rating

Excellent!

Exceptional care at limetree surgery with dr kumana

Dr Kumana and the entire team at Limetree surgery are exceptional. Dr Kumana demonstrates remarkable efficiency and provides incredibly supportive care. I am truly grateful for their service. Without a doubt, this is the most outstanding general practice I have ever encountered. They absolutely deserve a perfect score of 10/10.

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KW

Kesha W. Google one year ago

Rating

Excellent!

Exceptional care and compassion from start to finish

From the instant I entered, I was impressed by the exceptional customer care. The front desk staff greeted me warmly and was incredibly supportive. The nursing professional was truly outstanding - both highly skilled and deeply compassionate. Her approach instantly put me at complete ease. I'm grateful for Sarah's wonderful treatment.

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VG

Vanessa G. Google one year ago

Rating

Excellent!

Smooth medical experience with helpful professional care

Straightforward and hassle-free. I'm satisfied with how the physician addressed my concern.

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CL

Catarina L. Google one year ago

Rating

Excellent!

Exceptional healthcare that truly cares for patients

Throughout the last half-decade, I've been a patient at this medical practice, and I consider myself incredibly lucky in my selection. Whenever medical issues arose, the staff consistently addressed my concerns with the utmost seriousness, and I was always able to secure a timely consultation or appointment as needed. My gratitude runs deep for the exceptional care I've experienced. I want to extend my heartfelt thanks to the entire team for their outstanding dedication and compassionate service.

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LI

Laura I. Google one year ago

Rating

Excellent!

Exceptional healthcare with caring and efficient team

Exceptional staff. Scheduling appointments is a breeze, and the healthcare professionals are genuinely committed to delivering prompt, attentive service and information that surpasses my previous experiences. I've consulted the general practitioner multiple times since becoming a patient, and each interaction has been seamless! Thoroughly satisfied. In today's healthcare landscape, having a medical practice of this caliber feels like a true blessing!

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EO

Esther O. Google one year ago

Rating

Excellent!

Compassionate doctors who truly listen and care

I've received incredibly supportive guidance from Dr Kumana and Dr Ali, who consistently demonstrate a compassionate and empathetic approach during our consultations.

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KI

Kerry I. Google one year ago

Rating

Excellent!

Caring nurse made vaccine experience smooth and easy

During my son's trio of infant immunizations at Lime Tree, the nurse was absolutely wonderful! Her approach put me completely at ease, and she administered the vaccines with such efficiency that by the third round, my little one was actually grinning at her right up until the moment of injection. Even then, he was barely distressed and calmed down almost immediately.

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CK

Cecilie K. Google one year ago

Rating

Excellent!

Compassionate care from amazing medical team

The medical personnel were exceptionally compassionate and supportive. The nurse took great care to ensure my complete comfort throughout my entire visit.

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JM

Jessica M. Google one year ago

Rating

Excellent!

Compassionate nurse made vaccine visit stress-free

Deeply appreciative of Gloria, the nurse, for her compassionate, well-structured, and delicate approach while administering vaccinations to my young child. Much appreciation for her care.

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About the GP

  • Verified GP
  • Accepts all feedback, both positive and negative.

Contact Information

  • 020 85199914
  • Lime Tree Surgery 321 High Road Leytonstone London E11 4JT

Patient Experience Summary

Patient feedback reflects consistently strong satisfaction with appointment booking and scheduling efficiency, with many describing the process as straightforward and swift. Digital booking systems and rapid callback times feature prominently, with several patients noting same-day appointment availability. Communication is frequently praised as responsive and attentive, with patients feeling heard and understood during consultations. Reception staff are consistently described as welcoming, warm, and supportive, contributing to an overall sense of being valued.

Clinical care receives widespread positive feedback, with physicians and nursing staff noted for their compassionate, thorough approach to patient concerns. Patients particularly highlight the attentiveness of healthcare professionals during procedures and consultations, with specific appreciation for clear explanations of medical conditions and treatment options. The practice demonstrates a patient-centered approach, with staff taking time to address individual needs and provide reassurance.

A small number of reviews identify areas for improvement, including isolated instances of delayed appointment times, extended waiting periods, and communication gaps. One patient reported inadequate environmental controls in the waiting area. These concerns represent exceptions within predominantly positive feedback, though they indicate opportunities for consistency in service delivery and responsiveness.

Appointment

92.67 %
Excellent

Reception

93.45 %
Excellent

Cleanliness

75.00 %
Great

Care

95.12 %
Excellent

Respect

94.89 %
Excellent

Seen on time

85.34 %
Excellent
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