Limelight Health And Wellbeing Hub

Frustrating online service that rarely meets expectations

I've tried using Ask My GP, but it's frustratingly unreliable and always seems to be down. My goal is to get a quick answer to a straightforward medical query without going through the hassle of scheduling an appointment. When I called, I was instructed to phone back at 8am, which is impossible given that I start work at 6:45am and can't sit around waiting for someone to pick up. If they could just get the system working properly, Ask My GP could be an incredibly useful service.

Terrible service and no communication from surgery

Clearly, patient care is not a priority here. Scheduling an appointment is a nightmare. I submitted a video call request through askmy GP this morning, which initially seemed successful. However, the Patient Co-Ordinator processed the request without any patient interaction, and I received an impersonal email stating the request was completed. Getting a consistent, straightforward response is impossible - each staff member provides conflicting information about the same issue. When I attempted to reach the patients service manager, I repeatedly called the surgery, only to be told repeatedly that the manager was occupied and would call back "soon". Three months later, I'm still waiting for that promised call. While I acknowledge there are other patients, when someone finally does engage, they should genuinely listen to medical concerns instead of dismissively brushing patients aside.

Terrible service and impossible to book appointments

Scheduling a session is practically impossible, with their mobile application being utterly frustrating and phone support equally unhelpful. Their abysmal one-star rating is completely justified.

Booking nightmare at this gp practice

Securing a consultation is utterly challenging, with every attempt this week failing as slots vanish within moments of the 8AM opening. The reception team comes across as abrupt and unhelpful during phone interactions, making the entire process quite unpleasant. This morning, at 8:03, I attempted to complete the online form through Ask My GP, only to be blocked from submission because all available appointments had already been claimed. I'll acknowledge that the actual medical care and staff at the practice are generally excellent and compassionate. However, the appointment booking system is incredibly aggravating and seems fundamentally broken.

Compassionate care with exceptional nursing support

Every visit has been pleasant. The nursing staff demonstrates exceptional care and responsiveness.

Frustrating healthcare experience with impossible appointment scheduling

Getting medical help here is impossible. My general practitioner's office is perpetually unreachable, and their scheduling is a nightmare. I had to wait three entire weeks just to secure a single appointment.

Terrible service and unhelpful medical practice nightmare

This medical practice is so terrible that they don't even merit a single star rating. For anyone new seeking healthcare, I strongly advise staying away. Their patient care is abysmal - when you attempt to schedule an appointment, they instruct you to call at 8 AM, but when you do, they either don't answer or claim they're fully booked. If they do pick up, they'll casually suggest using their GP website, which is completely dysfunctional and perpetually unavailable. Unlike a responsive healthcare provider that would proactively follow up on patient well-being, you're left doing all the chasing and leg work yourself.