Lincoln House (Highfield Surgery)

Prescription nightmare causing dangerous medication disruption

Absolutely dreadful service. Their prescription handling is abysmal, with constant delays that force you to repeatedly call and waste hours waiting on hold just to get basic medication approvals. I've now been without my critical medication for three full days through no personal error, which completely undermines the entire purpose of my medical treatment.

Applause over money for these hardworking heroes

Maybe instead of a raise, the company should recognize and praise their employees' hard work with some well-deserved recognition🤔👍

Great medical care with compassionate professionals

Since becoming a patient at this medical practice and experiencing their care firsthand, I am thoroughly impressed with the entire team. The staff, ranging from administrative personnel to doctors and clinicians, consistently demonstrate exceptional helpfulness and support. Their professionalism and kindness have made me feel completely satisfied with my decision to switch to this practice.

Awesome service with a smile

Extremely supportive and personable

Insulin interruption puts my life at serious risk

Unbelievable that they halted my medication - I might not be as bothered if it weren't my insulin, which is literally essential for my survival 🤨

Tracy went above and beyond for me

Tracy at the front desk provided exceptional customer support. She personally addressed a procedural complication that was deeply troubling me. Her approach was warm, competent, and compassionate. Absolutely outstanding!

Disappointing service with unhelpful staff

My experience was rather disappointing. I arrived 5 minutes late after traveling directly from work, which is a 40-minute journey. Despite allowing ample time for my appointment, I encountered heavy traffic. Upon reaching the reception, I found no staff present and had to wait 5 minutes for the receptionist to appear. When she finally arrived, she claimed the nurse might not see me due to being over 10 minutes late, which was inaccurate. Considering that during my previous two visits I waited 30 and 40 minutes respectively to be seen, I believed a 5-minute delay shouldn't be such an issue, especially since the receptionist wasn't even available to check me in promptly. As I departed, I politely said goodbye to the receptionist, who couldn't be bothered to return the courtesy.

Frustrating service despite excellent doctors

Got a same-day appointment, but now they're dragging their feet, saying they'll get back to me in 1-2 days. I didn't ring up my GP on a whim - it was urgent for my young child under 5. The surgery's funding depends on patient numbers, and I genuinely can't stand how they operate. The only reason I remain is because of two exceptional doctors, and my kids feel completely at ease here. Dr. Jar is particularly beloved and truly the practice's crown jewel. If he ever decides to leave, I'll definitely follow him along with many others.

Vaccine chaos but staff tried their best

Visited the vaccination center for my covid shot. The place was understaffed, resulting in a longer wait time. The appointment scheduling seemed disorganized. Only three staff members were administering vaccines. I noticed someone with an 11am slot already there at 9:30am, which made me wonder how many others were also arriving early. The staff were clearly working hard to manage the situation. Despite clear expectations about mask-wearing in medical settings, many people weren't following the guidelines, and the staff warned they might run out of masks. Personally, my experience went smoothly.

Exceptional healthcare with compassionate and caring professionals

The personnel here, from the medical professionals to the support team, are incredibly welcoming and consistently demonstrate a genuine commitment to patient care and assistance.

Frustrating healthcare experience with terrible customer service

Incredibly prolonged hold time just to reach the front desk. Their scheduling system is completely impractical - you're forced to call mere hours in advance for an appointment (as if people don't have existing obligations!), and locating available physicians has been impossible for the past couple of days!!! Absolutely unacceptable!!!

Compassionate heroes making a real difference

These wonderful individuals are providing an exceptional community service. They went the extra mile to assist me and, considering their limited resources and high workload, they performed admirably and met my expectations perfectly.

Awesome customer service that exceeded my expectations

The staff offers truly outstanding and top-notch customer assistance.

Great service and friendly staff always

The personnel here consistently demonstrate fairness and professionalism. I've never encountered any problems with the staff. Scheduling appointments is straightforward and convenient. Telephone consultations work well. My interactions have been consistently positive. I wholeheartedly suggest you give them a try and see for yourself.

Terrible healthcare experience with unprofessional staff

Extremely unprofessional and discourteous healthcare staff member who demonstrated a complete lack of bedside manner and basic interpersonal respect.

Worst medical experience ever totally disappointed

An utterly disappointing surgical procedure with zero value... I'm reluctant to even award a single star rating...

Terrible service leaving patients frustrated and unheard

I've been experiencing ongoing issues with this medical practice, from prescription processing problems to misplaced blood test results and scheduling conflicts. My four-weekly injections are consistently plagued by administrative errors, whether it's failing to send prescriptions to the pharmacy or incorrectly booking my appointments. Telephone consultations are notoriously unreliable, with calls never arriving at the promised time, and the staff often seeming confused about the purpose of their contact. During the rare occasions I've met with a doctor, I've felt unheard and dismissed. They frequently appear unfamiliar with my medical history and overall care. I'm seriously contemplating switching to a different GP surgery at this point. The only positive aspect is the nursing staff, who have been consistently helpful and have even gone above and beyond to assist me despite the administrative shortcomings. I'm reluctant to create conflict, but obtaining my essential medications and care has become increasingly challenging.

Compassionate care makes medical visit smooth and comfortable

I stopped by the medical center today to accompany my elderly Mother for her influenza vaccination The facility was impressively organized, with Marshall's guiding us through a well-planned route. All areas were clearly demarcated and maintained at a safe distance. Despite my Mother being over 80 and having mobility challenges, I was pleasantly surprised when they offered us a wheelchair to ensure her comfort. The entire experience was truly exceptional, and I want to express my sincere gratitude to all the staff at the Surgery.

Incompetent medical care left me frustrated and disappointed

Incompetent medical professionals!

Clean and welcoming medical practice

Exceptionally tidy and roomy medical facility. One of the physicians displays a wonderfully compassionate bedside approach. The wall-mounted television informational displays could benefit from some minor adjustments. At times, the atmosphere resembles a religious service setting during certain moments.