Ling House Medical Centre

Felt heard and able to discuss freely

I was pleased to be seen by a female healthcare professional, which allowed me to discuss my concerns openly. The clinician demonstrated good listening skills and took time to address all of my questions. I appreciated the thorough approach to my appointment.

Friendly staff made me feel heard

Excellent medical practice with a welcoming team who are both personable and well-informed.

Felt listened to and well explained

The healthcare professional I saw demonstrated a high level of professionalism and genuine compassion. I felt at ease during my appointment, my concerns were carefully listened to, and all explanations were provided in a clear and understandable manner. I appreciated the quality of care received and would recommend this practice.

Quick referral solved my stomach issue

I attended my local practice with a concerning digestive issue involving acid reflux and sickness. I was given appropriate medication and promptly referred for specialist investigation. The outcome was excellent, with my symptoms fully resolved and reassuring findings from the specialist assessment. I'm very grateful for the efficient care and swift action taken by the practice team.

Happy with the straightforward appointment process

The appointment was satisfactory and I felt content with the overall experience.

Nurses were attentive and put me at ease

My appointment was positive and the nursing staff were delightful 👌

Poor communication and lack of knowledge

Communication was lacking. Knowledge appeared insufficient. The overall experience suggested significant gaps in competence. This practice should not be recommended. There were concerns about the level of expertise and understanding demonstrated during the visit. I would advise others to seek care elsewhere.

Welcoming approach made the visit worthwhile

The clinician I saw today was very welcoming and helpful during my appointment. It was encouraging to experience this level of service at this practice, which is uncommon in my experience. I appreciated the care provided. Thank you.

Felt properly explained during my appointment

The healthcare professional was lovely and provided clear explanations throughout the consultation.

Impossible to reach by phone

It is extremely difficult to reach the practice by phone. The process feels unnecessarily prolonged, and obtaining referrals appears to take an extended period of time with limited follow-up on their status. The overall experience suggests room for improvement in how the practice manages communication and administrative processes.

Friendly practice that listens to patients

They have consistently provided me with good care and all the medical staff have been pleasant and helpful, ensuring I receive appropriate treatment.

Reception gave conflicting information about wait times

I share the concerns raised in a previous review and encountered similar issues during a recent visit on behalf of a family member. I was quite let down by the standard of care provided. As someone with experience in care work, I found the service delivery concerning. The receptionist initially indicated a waiting time of 20 minutes, then mentioned 5 minutes to complete an online form. However, I pointed out that the form actually takes considerably longer, particularly when completing it for another person. I felt uncomfortable during my time at the practice and was eager to leave. When caring for elderly relatives with complex needs, it is crucial that the service meets their requirements regardless of other factors. I was genuinely disappointed by how we were treated and found it quite revealing to observe that others seemed to be having comparable difficulties. Overall, it was an unsatisfactory experience.

Reception staff listened and acted on our concerns

I cannot speak highly enough of this practice. We have brought our adult daughter with complex needs to see the clinical team on numerous occasions over the past several months, and they have consistently demonstrated compassion, thoughtfulness, clinical knowledge, understanding and patience throughout every visit. They remain attentive to our concerns and requests without hesitation, and they always respond promptly to investigate the underlying issues and work towards improvement. An excellent team of healthcare professionals.

Felt genuinely listened to and cared for

Had such a lovely experience during my recent visit. The clinician was kind, professional, patient, and made me feel really comfortable and heard. They were wonderful to interact with. I hope to see them again in the future. You can tell they genuinely care about their patients. Really grateful for the care I received, thank you so much!

Finally felt properly listened to and heard

The healthcare professional I saw was excellent. They genuinely listened to my concerns and for the first time in quite a while, I felt truly understood. They demonstrated compassion, patience, and made sure to explain everything clearly. It would be beneficial to have more practitioners with this approach to patient care.

Everything was explained clearly and well

I was very appreciative that everything was communicated to me in a clear manner, using language that was easy for me to comprehend. Thank you.

Felt listened to and well explained

Felt at ease and everything was communicated clearly and thoroughly. Thank you.

Friendly staff and thorough consultations

The team members are consistently pleasant and supportive. The clinician demonstrated a comprehensive approach to my care.

Helpful and supportive consultation experience

The healthcare professional I saw was very helpful and supportive throughout my appointment.

Reception turned away for being one minute late

My infant had a scheduled vaccination appointment at a specific time. We arrived approximately one minute after the scheduled slot, but the healthcare professional declined to proceed with the appointment. Although the practice policy appeared to allow a brief grace period for late arrivals, this was not applied in our case. The professional did not take into account that we were attending with a very young child. I observed them moving around the clinic area. I found this experience disappointing. Would not recommend.