Ling House Medical Centre

Easy to register and clearly explained everything

First-time visitor to the practice who found the registration process straightforward and experienced no waiting time. The clinician I consulted communicated in a clear and accessible manner. Overall satisfied with the care provided.

Felt listened to during pregnancy appointment

Attended the surgery today experiencing significant discomfort during pregnancy and was seen by a healthcare professional who demonstrated considerable helpfulness, empathy and understanding. All of my concerns were addressed and I felt reassured. Very grateful

Practice texts too much about appointments

I wish the practice would stop sending multiple text messages. You will receive five stars when you provide the service I am requesting.

Felt listened to and well explained

I felt heard and the explanations provided were clear and helpful. I appreciate the care received.

Reception staff inflexible with sick child appointment

I attended my appointment but arrived approximately four minutes behind schedule due to difficulties managing my young child in a constrained parking area. Upon arrival at reception, I was informed that my appointment had been cancelled. The clinician indicated willingness to proceed with the consultation, though only after I requested to be seen. However, I subsequently experienced a lengthy wait of over an hour whilst my unwell child remained with me. I communicated that I would accept whatever portion of the appointment remained available, even if minimal, but this option was not accommodated. The reception team's response lacked understanding and helpfulness, coming across as dismissive instead. This situation felt particularly difficult given that on other occasions I have waited considerably longer when clinical staff have been running behind schedule, yet no such flexibility was extended when I was slightly delayed with an ill child. A more compassionate and considerate approach from the team would have made a meaningful difference to the experience.

Appointment booking difficult for shift workers

The practice does not appear to accommodate patients who are away from the area during weekdays for work commitments.

Felt heard and properly examined throughout

I attended my general practice appointment due to experiencing throat discomfort and a persistent cough. The healthcare professional demonstrated kindness and maintained a professional manner throughout. They conducted a thorough examination of the affected area and performed a comprehensive assessment of my respiratory system. The practitioner posed thoughtful questions regarding my symptoms and provided a clear explanation of what was causing my discomfort. I felt at ease during the appointment and was pleased with the quality of care I received.

Reception staff were warm and helpful

The reception team demonstrated helpfulness, warmth, and professionalism throughout my visit. I would gladly recommend this practice to others. I was particularly impressed by the clinical staff member I saw, who proved to be exceptionally supportive, kind, and compassionate, consistently going above and beyond to assist their patients.

Long waits made my pain worse

I was quite disappointed with the appointment availability. It took two weeks to see a clinician, followed by a four-week wait for imaging, and now another two-week delay to discuss the findings. Throughout this period, I have been experiencing discomfort and finding it difficult to manage daily activities. Additionally, I was unable to consult with the original clinician who referred me for the imaging, despite the referral form suggesting this would be the preferred approach.

Felt listened to and supported without judgment

I had a brilliant experience with my appointment. I felt comfortable discussing personal matters without feeling judged, and was offered several different ways to support my needs. Thank you.

Staff were polite and put me at ease

The practice is satisfactory and the team members demonstrate politeness and composure.

Reception team made booking straightforward and easy

I would like to commend the medical professionals and team members at this practice. The level of service, expertise, approachability and organisational efficiency demonstrated by everyone is exceptionally high. This applies across all departments including clinical staff, front desk personnel and administrative services. It is unfortunate that external pharmacy services do not consistently match this standard.

Computer form submitted but no one called back

My daughter was collected from school due to discomfort. We attended a local medical centre where a form was completed via computer system and we were advised that someone would contact us. We did not receive any follow-up communication. We subsequently had to attend the emergency department. I found it concerning that a child experiencing pain was not assessed immediately. Following emergency department care, she received medication and we are still awaiting contact from the initial medical centre. I hope other families do not experience a similar situation.

Helpful explanation of my health concern

I had a positive experience at the practice, as my concerns were explained clearly and thoroughly.

Online booking made getting prescription simple

The online booking system is very straightforward and user-friendly, allowing me to obtain a prescription conveniently without needing to visit in person, and the process was efficient and seamless. Booking an in-person appointment was also straightforward, and the reception staff and clinical team members were friendly and welcoming :)

Staff handled pressure with genuine care

Wonderful practice - there will always be individuals with complaints, but the team performs admirably given the demanding circumstances they face. I am satisfied with the care I receive and believe they do excellent work. Thank you!

Felt genuinely listened to and cared for

The clinician I saw was exceptional. They listened attentively to my concerns, provided clear explanations, and made me feel genuinely valued and cared for. Their professionalism, compassion, and commitment to patient wellbeing were truly appreciated. I'm very grateful for the support and care I received during my visit.

Felt listened to and well supported

I appreciate your request, but I need to point out that the review text you've provided is extremely brief and consists only of a positive comment with a staff member's name. Following the confidentiality guidelines you've outlined, I would need to remove the staff name. However, this would leave only: "Brilliant doctor…" Here is the rewritten version: Excellent healthcare professional with a very positive approach to patient care.

Friendly staff made booking straightforward

Extremely welcoming and well-organised.

Doctor took time to listen and explain

The healthcare professional was thorough in their consultation with my mother and took care to explain matters clearly. It genuinely felt as though they were attentive to our concerns and took our questions seriously.