Ling House Medical Centre

Couldn't get through on the phone

Unsatisfactory experience.

Friendly reception made me feel welcome

The experience was excellent. The healthcare professional demonstrated exceptional kindness, courtesy, and professionalism throughout the visit.

Communication failures led to multiple cancelled appointments

Extremely poor communication. I contacted the surgery regarding my young child's developmental review appointment. Rather than this being arranged, I received a call indicating that vaccinations were due instead, so I scheduled this in. That appointment was subsequently cancelled and I rebooked. Fifteen minutes before the second appointment, just as I had arrived and parked, this was cancelled again with no explanation provided. I rebooked once more and attended the third appointment, only to be informed that my child was not actually due for any appointments at that time. It remains unclear why I wasn't simply notified of this from the outset. As a result, I made two unnecessary trips with my young child and incurred parking costs that could have been avoided.

Good communication and clear explanations provided

I appreciated the clear communication and thorough explanations provided during my visit.

Front desk staff handled my emergency with real care

I would like to extend my gratitude to the reception team members. I particularly appreciated the support from two staff members whose names I didn't fully catch. I was experiencing symptoms of what appeared to be an infection, though I was uncertain about the underlying cause. After speaking with a pharmacist who recommended I contact the surgery urgently, I attended for an emergency appointment. The reception staff demonstrated genuine empathy and concern for my situation. They promptly relayed information about my symptoms to the GP, and I was pleased to receive a prescription that was sent directly to the pharmacy. I sometimes wonder why this practice receives criticism, as the team clearly makes considerable effort despite the inevitable challenges that come with healthcare provision. I simply wanted to express my appreciation to everyone involved, as I was experiencing significant discomfort at the time.

Digital booking system made appointments straightforward

The digital services at this surgery are exceptional. Everything is accessible—very easy to navigate. The service they provide puts you through to the right people at the right time. I was seen by a clinician today who demonstrated great care and was very attentive. They have a very warm, kind and friendly nature. I am very fortunate to have met the other members of the team that have also shown the same nature. They all provide a great service, and many times have followed up with aftercare. They listen to your concerns providing all the help and support you could possibly need. In case I do not say it enough, thank you very much for all you do!

Nurse spotted my cough and got me help

I cannot express enough gratitude to the practice team. During a routine appointment to monitor my health, I mentioned to a healthcare professional that I had been experiencing a persistent respiratory issue. The staff were able to arrange a follow-up consultation with a doctor shortly afterwards, who organised further investigations and prescribed medication to help with my symptoms. At a time when healthcare services often face criticism, I felt genuinely well looked after and supported. Thank you to everyone involved.

Thorough explanation but difficult to book appointments

The clinician provided a clear and comprehensive explanation of the procedure for my condition and is among the most capable practitioners at the practice. It is unfortunate that appointments with this particular clinician are not always available.

Felt reassured after clear explanation of baby's problem

I feel much more at ease now. The healthcare provider took time to explain the situation regarding my child's health concern. I was initially anxious, but the clear explanation provided reassurance. I'm grateful for the thorough communication.

Felt listened to during my appointment

Received excellent service from the staff member I saw, excellent throughout. Thank you

New doctor showed good clinical skills

The newly appointed clinician at the practice demonstrated impressive capabilities and provided excellent care.

Practice needs longer opening hours

When will this practice modernise its opening hours to provide extended availability throughout the week?

Helpful reception staff made booking easy

Outstanding.

Felt listened to and well supported

Outstanding assistance and attention

Reception staff were polite and efficient

I feel fortunate to be registered here. The administrative and management team are doing an excellent job of supporting their dedicated clinical staff, particularly given the significant pressures they face. I have found the reception and telephone staff to be courteous, compassionate and efficient. My recent requests have been handled promptly, and I have received outstanding care from my GP and specialist respiratory nurse. I would like to extend particular gratitude to my clinician for their consistently high standard of care, empathy and thorough understanding of my health needs. Thank you very much.

Felt listened to about mental health concerns

The healthcare professional I saw was excellent and provided outstanding support for mental health care.

Helpful receptionist got me booked quickly

The receptionist was very helpful and promptly scheduled my appointment.

Reception refused to help with online booking form

Highly unsatisfactory experience. This practice appears inadequately equipped to serve older patients or those with communication difficulties. We were directed to complete an online form through their system, but when we explained this wasn't feasible for our circumstances, the reception staff declined to provide assistance or suggest any other options. Consequently, we were forced to reach out to NHS 111 to obtain a necessary medication prescription. This resulted in avoidable delays and considerable frustration. Healthcare practices have a responsibility to implement reasonable accommodations for patients with additional needs, including support with digital processes. Unfortunately, this practice did not demonstrate this commitment.

Straightforward approach made me feel heard

Had my annual appointment with the specialist nurse and they were, as always, excellent. They get straight to the point without unnecessary elaboration but maintain a very compassionate and professional manner throughout.

Straightforward check-in and felt properly listened to

The check-in process was straightforward and efficient. Once I was seen, the clinician was very helpful and reassuring, making me feel at ease. They took time to listen carefully to my concerns.