Ling House Medical Centre

Helpful practice for new patients in area

Excellent experience, very supportive healthcare professional. New to the area and pleased to have found a competent practitioner at this surgery compared to my previous one.

Helpful appointment got me back on track

The healthcare professional I saw today was extremely helpful and demonstrated a pleasant, courteous manner. They provided useful guidance regarding several health concerns I had been experiencing. I appreciated the support and direction offered during my appointment.

Turned away for being ten minutes late

I was unable to attend my appointment on time due to unexpected traffic circumstances that required me to take an alternative route, arriving approximately 10 minutes late. Unfortunately, I was turned away and unable to be seen. I felt this was beyond my control, and I was disappointed by this outcome. Appointments at this practice typically take a week to 10 days to obtain, and there is often a considerable wait of around 20 minutes even after arriving for a scheduled slot. I found this frustrating overall.

Sent to A&E without proper appointment support

I found the service and care at this surgery to be extremely disappointing. On two separate occasions, I was directed to the emergency department—once for myself and once for my child—without being offered a follow-up appointment at the surgery. This resulted in extended waiting times at the hospital, which I felt could have been prevented with proper appointment scheduling. Being instructed to attend the emergency department without support or coordination caused me considerable stress and worry. I felt that the clinical staff did not fully appreciate the anxiety this approach creates for patients, and I was left with the impression that genuine assistance was not being prioritised.

Helpful explanation made me feel understood

The healthcare professional I saw was very helpful and took time to explain everything clearly to me.

Felt listened to about my daughter's illness

The healthcare professional I saw was very kind and attentive. They took time to listen to my concerns and provided helpful support when my family member needed assistance.

Felt genuinely listened to and understood

I felt heard and understood during my visit. The healthcare professional provided excellent care and attention.

Felt listened to during my appointment

The healthcare professional provided excellent care.

Quick appointments and minimal waiting times

An excellent medical practice with efficient appointment scheduling and minimal waiting times.

Quick appointments when I needed them most

I recently needed to attend my GP surgery multiple times within a short timeframe to address a health concern. The entire experience was remarkably straightforward and convenient. During each visit, the clinical staff demonstrated genuine helpfulness and compassion. I felt well supported and looked after by all members of the team I interacted with throughout this period.

Felt genuinely heard during my appointment

I had an appointment today with a clinician who was excellent. I felt that my concerns were genuinely acknowledged and understood.

Reception staff refused to help with complaint process

This surgery has been a disappointing experience. The reception staff member was unhelpful and spoke to me in an unpleasant manner. They declined to assist with my query, and when I requested information about how to lodge a complaint, they were unwilling to help and suggested I search for the process online instead.

Finally felt listened to at the practice

The healthcare professional I saw was wonderful, and I felt genuinely pleased with my experience at the practice and with the NHS. It's been quite a while since I've felt this satisfied with my care. Thank you so much ❤️

Short wait and helpful reception staff

Excellent service with minimal waiting time.

Prompt and understanding approach to my care

Consistently excellent service. The healthcare professional demonstrated great empathy and addressed my concerns in a timely manner.

Helpful explanation of my health concerns

The healthcare professional at my appointment was very helpful and took time to explain everything I needed to understand about my respiratory condition and the symptoms I was experiencing.

Friendly reception made the visit pleasant

Outstanding

Felt listened to and well supported

Everything proceeded smoothly during my appointment with the healthcare provider.

Felt listened to and well explained

The healthcare professional I saw was extremely kind and provided excellent support throughout the appointment. They took time to explain everything clearly and in detail.

Pleasant reception made the visit worthwhile

I had a very fantastic experience at my appointment this morning. The staff member was pleasant and cheerful.