Links Medical Practice

Frustrating prescription nightmare at clinic

Cancel my prescriptions and create impossible booking situations? No asthma medications available. Thanks so much for your incredible level of incompetence, you utterly useless group of individuals.

Abby saved my prescription headache again

I want to express my sincere appreciation for your receptionist Abby. On two recent occasions when I encountered difficulties with my repeat prescription requests, she has expertly resolved my issues each time. She is truly an exceptional staff member, and I genuinely hope the practice recognizes her outstanding service.

Prescription nightmare after endless communication

Of all the care they provide, the administrative staff and prescription department demonstrate the absolute minimum effort. No matter how many communication attempts I made—via email, phone, or face-to-face interactions—they seemed incapable of comprehending a simple prescription modification. Despite my persistent follow-ups every other day, submitting digital consultation requests, physically delivering documentation, emailing the prescription team, and leaving multiple voicemails, they still managed to completely fail their basic responsibility by issuing a prescription for outdated medications. This represents an utterly incompetent display of professional negligence.

Neutral procedure at standard clinic

Since this is a medical facility that I rarely frequent, I find myself without strong opinions either way, neither praising nor criticizing the experience.

Friendly staff made my doctor visit smooth

Every staff member, starting from the front desk and extending to the doctor, demonstrates exceptional courtesy and a willingness to assist.

Brilliant!

Ever since I joined this surgery five years ago it has gone from strength to strength. The doctors are fantastic, very knowledgable and always take the time to make sure they have addressed all my concerns. The nurses are wonderful, they offer a proactive service for ongoing ailments and I’ve never had any problems getting an appointment quickly. This practice is exemplary.

Frustrating phone call with unhelpful staff

The front desk staff are completely useless and incompetent at scheduling appointments. I wasted 20 minutes on the phone providing every single detail to the receptionist last week, having already struggled to reach them for three months just to arrange a basic blood test. Despite going through all the standard questions, the staff member assured me I'd receive a callback the following day. Instead, I received a message in my NHS app telling me to contact the practice myself! What an absolutely pointless interaction. I cannot even get through to their phone lines, and this is a recurring problem, which is precisely why I'm giving them a low rating of 2.

Pregnant and dismissed by heartless receptionist

I reached out to schedule an urgent medical consultation due to pregnancy-related health concerns that require immediate attention. When I contacted 111 online, they advised me to call my GP. A receptionist responded with an incredibly unprofessional attitude, literally laughing and repeatedly stating that "the doctor doesn't want to look at this." Her dismissive tone was devastating, and when I explained my genuine medical need, she suggested I go to a pharmacy, seemingly implying I was seeking a free prescription. At the pharmacy, the staff were appalled by my experience. They provided me with a cream, but the instructions explicitly stated that pregnant women should only use it under direct medical supervision. I was left bewildered: how can I obtain professional medical advice when the doctor refuses to see me? This experience was an absolute nightmare.

Rude staff killed my entire experience

The reception and administrative team are so ineffective and unaccommodating that they completely undermine any potential reasons for continuing to use this practice's services.

Unsanitary nurses botched my kids' vaccine visit

The customer service here is absolutely terrible. The nursing staff lacks basic competence and seem to only parrot "health and safety" without actually understanding proper medical protocols. They completely failed to sanitize the injection site with alcohol before administering vaccines. I strongly recommend staying away from this facility. Their communication skills are abysmal, and they couldn't even handle a simple request like giving my children stickers after their shots. They made an enormous unnecessary drama over something so straightforward, claiming they can't provide stickers because they're attached to the needles. The nurses are rigidly adhering to policies that make no sense, and their lack of proper sterilization procedures before vaccination was so appalling it made me sick to my stomach.

Quick and smooth online health check

Consistently top-notch care from start to finish. The medical professionals are truly exceptional, and the front desk staff are always friendly and accommodating. Their digital consultation platform makes seeking medical advice incredibly easy and hassle-free.

Dismissive doctor ignored my endometriosis pain

I strongly advise against consulting this general practitioner if you're dealing with reproductive health concerns or discomfort. During my recent consultation, the doctor displayed a dismissive attitude, completely disregarding my legitimate medical issues and leaving me in excruciating pain, despite having a prior endometriosis diagnosis. I'm deeply distressed by the unprofessional and demeaning remarks documented in my medical records, which essentially suggest I'm being overly emotional. The physician demonstrated clear prejudice, a condescending approach, and a complete lack of empathy. I absolutely cannot recommend this healthcare provider.

One good doctor amid total chaos

Extremely poor general practice. The clinic's environment is gloomy, depressing, and deteriorating. Even more frustrating is the administrative chaos within this medical center. While they suggest a two-week timeline for new patient registration, they somehow managed to drag it out to a month and still couldn't complete it, instructing us to restart the entire application process. When I needed an urgent medical scan, they took over three weeks and still failed to process the referral properly. The entire operation is a complete mess. The only reason this gets two stars is Dr. Chavvakula - a genuinely compassionate and professional physician who personally intervened to address the referral problem. Sadly, the reception and administrative staff are so incompetent and unhelpful that it makes continuing with this practice impossible.

Quick appointment and caring staff

I recently signed up with this medical practice, and I must say, they are exceptional. The receptionist was incredibly supportive, attentively hearing my concerns and successfully rescheduling my appointment for the following day. When I arrived, I was seen promptly, and the level of care I experienced was truly outstanding. Both the doctor and nurse demonstrated remarkable professionalism and a sincere commitment to my well-being. They were thorough in their examination, leaving no aspect of my health unexplored, which gave me a sense of reassurance and genuine confidence in the care I received. This was a refreshing change from the typically hurried consultations and disinterested medical professionals I've encountered in the past. I want to extend my heartfelt gratitude to all the dedicated staff and doctors at Links Medical Brooklane – please continue your excellent work.

Worst medical care from francis at clinic

Hands down the most unprofessional medical facility and healthcare providers I've encountered. Met with a "medical professional" (a physician assistant trainee) named FRANCIS, Anusha (Ms). Visited due to a skin condition. She promised to phone me within an hour with medication details. Instead, she documented that I refused treatment and never provided a prescription. When I contacted the clinic, the reception staff attempted to reschedule me for another week. After heated discussion, they claimed she would reach out. Absolutely no communication. Zero follow-through. AVOID THIS PLACE AT ALL COSTS

Terrible surgeon with discriminatory behavior

Discriminatory and careless medical procedure - steer clear of this physician if you're considering their services. Absolutely not recommended!

Dangerous doctor mistreats patients badly

This medical practice displays clear prejudice and racist behavior, with Dr. C.J. being particularly problematic. They even go so far as to manipulate medical documentation. I strongly advise potential patients to avoid this clinic at all costs.

Endless wait for a simple doctor's visit

I've been trying to schedule a medical consultation since May 2023. Initially, the doctor could only offer an appointment a month out. They attempted to contact me, but missed me because I was working. Another appointment was set, but subsequently canceled. Now, I'm finally able to see a different physician in less than a week. I'm grateful, but I'm also leaving the country... and it's been three months of unsuccessful attempts to get medical attention.

Waited all day for a useless call

Absolutely ridiculous, I completed a virtual consultation and was assured I'd receive a follow-up call today... but no call ever came. I have COPD, have never undergone a medical review, and my medication remains unexamined. I'm now forced to seek out a different healthcare provider.

Caring doctors who've supported us for decades

A medical center that exemplifies excellence and demonstrates how healthcare should be delivered, particularly during challenging times for the National Health Service. I want to express my gratitude to Doctors Jenson, Chavvakula, Cecilia Mafe, and Mensah for providing exceptional medical treatment. Our family has been under the care of this practice for nearly four decades, and my daughter has even followed in their footsteps, becoming a general practitioner herself.