Linthorpe Surgery

Phone lines constantly dropping during booking

This practice appears to be among the poorest in the area, with persistent difficulties experienced when attempting to book appointments via telephone.

Quick responses and friendly staff made it easy

The practice has demonstrated good organisation and promptness in managing my healthcare needs. The team members are approachable and welcoming. The online consultation service is particularly effective, with responses typically received within a day.

Reception staff were dismissive and unhelpful throughout

The staff appear indifferent to patient needs. The administrative team in particular come across as abrupt and lacking in empathy, unhelpful and inefficient. If you are considering registering at this practice, it may be worth exploring other options, as the management seems ineffective and the overall operation feels disorganised with processes that do not function as they should. Attempting to secure an appointment is problematic, with lengthy waiting queues being the norm rather than the exception. This appears to be standard procedure at this practice. Based on this experience, the practice ranks among the least satisfactory in the local area.

Staff attitude made appointment unpleasant

The staff experience was deeply disappointing and unsatisfactory.

Phone queue cut off mid-call left her stranded

My elderly relative spent over an hour on hold. After finally reaching the front of the queue, the call was disconnected. She is now upset because she was unable to obtain something she required. This was a very disappointing experience.

Frustrating phone queue and booking system issues

I waited in the telephone queue for a brief period before being disconnected after an extended attempt to reach the practice. The online booking system was unavailable for my situation as it applies only to certain patient categories.

Phone lines impossible to get through on

The telephone system is extremely frustrating and it is nearly impossible to reach anyone. The practice appears to have accepted far too many new patients, which has significantly affected those who require more frequent contact for their healthcare needs. I am considering switching to a different surgery, though finding an alternative locally presents considerable challenges. I feel the priority seems to be financial rather than delivering quality care.

Phone system repeatedly disconnects callers without resolution

I experienced significant difficulty reaching the practice by phone. After waiting for an extended period with an automated system indicating I was next in the queue, the call disconnected unexpectedly. This appears to be a recurring issue that makes it very challenging to make contact with the surgery. My family member requires urgent medication and I have been attempting to reach the practice repeatedly over several working days without success. As a result, I am now considering contacting alternative services, though they will not have the same familiarity with my family member's medical history as the practice would.

Phone queue left me hanging without answers

Getting through to the practice proved extremely difficult, as I spent a considerable amount of time waiting on hold before the call was disconnected just as I was about to speak to someone. This was very frustrating and felt like wasted effort on my part.

Phone system needs urgent modernisation

The phone system needs improvement, and online services are quite limited compared to what other practices offer. It's disappointing that more digital options aren't available given current standards. I experienced a prolonged issue that required multiple appointments over several years before it was properly addressed. Several consultations took place remotely with varying approaches to treatment, and it wasn't until I requested an in-person appointment that progress was finally made and the matter began to resolve.

Impossible to reach the practice by phone

Absolutely terrible. I've been registered here for many decades. Now it's impossible to get through and if you eventually do manage to reach someone they disconnect the call. The online system never works either. Very very poor.

Phone lines keep cutting off mid-call

The telephone system continues to be problematic......... This really needs to be addressed as it's been an ongoing concern for quite some time. When holding in the queue, calls are disconnected just as you reach the front, and if you request a callback, the line drops when you answer. This is frustrating enough that I'm seriously considering switching to a different practice. If there are difficulties managing a basic call system, it does raise questions about the reliability of the service overall.

Can't get through on the phone queue

The practice seems to have lost its way. It is extremely difficult to reach someone or get through to the reception team. The appointment system does not work as intended. I find every contact with them to be a frustrating experience.

Kept getting cut off on the phone

Frustrating experience attempting to secure an appointment, as the call was disconnected on multiple occasions.

Phone system keeps cutting calls off mid-queue

The telephone system is extremely frustrating. Although it indicates availability from 8am, calls made at 10am are answered with a message about an "intelligent call system" before being disconnected, either immediately or after waiting approximately 45 minutes to reach the front of the queue. Additionally, the online consultation service is currently showing as unavailable until the following day, which is disappointing. When contact is eventually established with the clinical team and support staff, they are excellent and helpful, but unfortunately these successful interactions seem to be becoming increasingly uncommon.

Phone lines constantly busy and frustrating

It is very difficult to reach the practice by telephone, and there are occasions when speaking directly to someone is necessary rather than relying solely on online services. The practice has repeatedly indicated they would address this problem, but improvements have not materialised. It appears the practice may be operating beyond its current capacity in terms of patient numbers.

Friendly staff made all the difference

I really enjoy attending this practice, which I find to be a significant improvement compared to my previous surgery. The team here are wonderfully welcoming and approachable xxx

Reception staff were genuinely helpful and attentive

Excellent medical practice where both the reception team and clinical staff are incredibly helpful and supportive. Very grateful for the assistance provided.

Phone queue system leaves patients hanging

The telephone appointment booking system in the mornings is extremely frustrating. I have called on multiple separate occasions and experienced lengthy waiting times in the queue. On several instances, when I have finally reached the front of the queue, the call has been disconnected. Upon calling back repeatedly, the same issue has occurred. This is very disappointing. The reception team would benefit from additional training or support to manage incoming calls more effectively and ensure patients are not disconnected after extended wait times.

Call back system saves time with busy lines

I have been a patient at this practice for many years and have consistently had a positive experience. When I have difficulty reaching the surgery by phone, the callback option has always worked reliably for me. Whenever I have needed appointments with clinical staff or allied health professionals, these have been accommodated without difficulty, and any necessary onward referrals to secondary care have been arranged smoothly. Additionally, my repeat medications have always been available for collection at the pharmacy when needed.