Linthorpe Surgery
Poor! (83 reviews)
Poor! (83 reviews)
Telephone access remains the most persistent challenge at this practice, with callers experiencing prolonged waiting times, frequent disconnections, and difficulty reaching reception staff. Many patients report waiting extended periods in queues only to be cut off just as they reach the front, creating significant frustration and deterring repeat contact attempts. Beyond access issues, appointment availability presents ongoing difficulties, with patients describing lengthy waits for slots and inconsistent booking processes that sometimes require multiple contact attempts or alternative methods.
When patients do connect with clinical staff, experiences are notably mixed. Some describe excellent care and responsiveness from clinicians, while others report feeling unheard or receiving inconsistent treatment approaches. Reception staff interactions vary considerably, with some patients praising courtesy and helpfulness while others describe dismissiveness or lack of empathy. Administrative processes show similar inconsistency, including prescription processing delays, incomplete communication of test requests, and errors in appointment scheduling.
Positive feedback centres on clinical quality when accessed, effective online consultation services for some users, well-maintained facilities, and supportive care during serious health events. However, these strengths are frequently overshadowed by systemic access and communication barriers that prevent patients from reaching the practice and accessing timely care. The gap between service capability and service delivery appears to reflect capacity constraints rather than fundamental clinical deficiency.
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Seen on time
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Telephone access remains the most persistent challenge at this practice, with callers experiencing prolonged waiting times, frequent disconnections, and difficulty reaching reception staff. Many patients report waiting extended periods in queues only to be cut off just as they reach the front, creating significant frustration and deterring repeat contact attempts. Beyond access issues, appointment availability presents ongoing difficulties, with patients describing lengthy waits for slots and inconsistent booking processes that sometimes require multiple contact attempts or alternative methods.
When patients do connect with clinical staff, experiences are notably mixed. Some describe excellent care and responsiveness from clinicians, while others report feeling unheard or receiving inconsistent treatment approaches. Reception staff interactions vary considerably, with some patients praising courtesy and helpfulness while others describe dismissiveness or lack of empathy. Administrative processes show similar inconsistency, including prescription processing delays, incomplete communication of test requests, and errors in appointment scheduling.
Positive feedback centres on clinical quality when accessed, effective online consultation services for some users, well-maintained facilities, and supportive care during serious health events. However, these strengths are frequently overshadowed by systemic access and communication barriers that prevent patients from reaching the practice and accessing timely care. The gap between service capability and service delivery appears to reflect capacity constraints rather than fundamental clinical deficiency.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Alison W.
4 years ago
Excellent!
Quick callback system got me sorted same day
Contacted the practice this morning at 9am and selected the option for a callback. Received the call back at 10.40 and spoke with reception staff who took details of my symptoms. This was followed by a subsequent phone consultation with a clinician. I collected my prescription shortly after midday.
John J.
4 years ago
Bad!
Phone lines constantly unanswered and impossible to reach
I have experienced persistent difficulties with this surgery over an extended period. The primary concern relates to telephone accessibility, as calling the practice frequently results in prolonged waiting times without connection. When visiting in person, I have noticed that incoming calls are often left ringing without apparent priority being given to answering them. Additionally, I encountered a situation where I required treatment for a health issue and was offered multiple remote consultations, each resulting in a different prescription. Despite my requests, I was not granted an in-person appointment, which I believe would have resolved the matter more efficiently and prevented unnecessary medication costs. I feel that clinical staff could be more responsive to patient needs and concerns. More recently, I have faced considerable difficulty obtaining an appointment, with calls frequently going unanswered and being disconnected. The overall experience has been frustrating, and I would encourage others to consider alternative healthcare providers.
Elizabeth P.
4 years ago
Bad!
Phone calls kept getting cut off repeatedly
The practice refused to authorise medication without an in-person appointment, despite my explaining that I do not wear face coverings and therefore cannot attend the surgery. I was also turned away from a screening appointment due to my lack of face covering. When I have attempted to contact the practice by phone to speak with a clinician, my calls have been disconnected. I found this experience very frustrating and would not recommend this practice to others considering registration.