Lion Health

Quick phone answer made booking easy

I called at 8am hoping to arrange an appointment and was ready for a considerable delay. To my surprise, my call was picked up within 5 minutes and I was offered a same-day face to face appointment. My husband also required an appointment, and I was able to book his for the same day in person at the same time. The whole process was handled swiftly and professionally. The receptionist was particularly courteous and helped guide me to the correct location. Both appointments started only slightly behind schedule, and we were both very appreciative of the service and care we experienced. Being able to access appointments so promptly provided significant reassurance during our recovery journey. While the practice receives mixed feedback, I wanted to acknowledge the excellent service provided. I'm very grateful.

Reception staff were helpful and welcoming

As always, my son received outstanding care.

Bureaucratic processes made me feel unheard

This practice has significant issues with its administrative processes and procedures. The bureaucratic approach feels excessive and counterproductive, and the staff interactions fell short of expectations. There appears to be a disconnect between how the practice operates and what patients actually require. A comprehensive review and restructuring of the current systems and policies would be beneficial.

Easy to reach and callbacks work well

The service has improved significantly, with phone lines that are straightforward to reach and typically connect within a short timeframe. While there were no available slots on the requested day, a callback was arranged and an appointment was scheduled for the following week.

Receptionist gave conflicting information about same-day appointments

A frustrating experience with the reception team at this practice. A referral was made for an urgent same-day appointment with a nurse. When contacting reception, my wife was initially told that no nursing appointments were available and was offered a slot a week later, with a suggestion to call back at 8am and have a note added to the system. Disappointed, my wife left the building but called back from the car park, where she spoke with another member of staff who promptly confirmed an available appointment at 3.30pm that same day. This inconsistency in the information provided by different receptionists raised questions about the level of knowledge and coordination among the reception team.

Couldn't get through on the phone

Extremely disappointing experience, would rate much lower if possible.