Patient Experience Summary

Patients consistently report prompt response times across the practice, with inquiries and urgent needs addressed quickly and follow-up care arranged without delay. The reception experience stands out as particularly positive, with staff described as friendly, warm, and efficient in scheduling appointments and handling initial contact. E-consultation services are widely appreciated for their accessibility and speed, with patients receiving same-day responses from practitioners and the ability to book in-person appointments within hours when needed.

Clinical interactions are characterised by thorough explanations, attentive listening, and professional communication. Practitioners take time to clarify procedures, explore treatment options, and address patient concerns, creating a sense of reassurance and confidence in their assessments. Continuity of care is evident through follow-up appointments and check-ins to monitor progress, demonstrating a commitment to ongoing support beyond initial consultations.

Across multiple locations, the practice demonstrates consistent professionalism combined with genuine warmth and compassion. Patients value the courtesy and respect shown during appointments, alongside the willingness of the team to assist with various needs. The combination of efficient service delivery and attentive, kind care contributes to high levels of patient satisfaction and confidence in the practice.

Appointment

94.50 %
Excellent

Reception

96.00 %
Excellent

Cleanliness

85.00 %
Excellent

Care

96.50 %
Excellent

Respect

97.00 %
Excellent

Seen on time

94.00 %
Excellent

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A

Anonymouse 10 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Pathfields review

I have recently transfered to Pathfields and have now been seen at three of their surgeries. I have been so impressed with the excellent service offered across the board, I have never felt so well looked after. Quick, efficient, great communication and kindness, a great group.

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CJ

Collins J. Google 10 months ago

Rating

Excellent!

Smooth Experience with Clear Explanations

The entire experience was quite relaxed, and everything was thoroughly clarified.

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MF

Margaret F. Google 10 months ago

Rating

Excellent!

Exceptional Care: Professional Service and Personalized Treatment

I had an excellent experience during this visit, starting with the friendly receptionist who provided helpful guidance regarding my e-consultation. I was able to have an in-person appointment within two hours with Ms. Sandra Gidley, the practitioner. She maintained a high level of professionalism while also making me feel at ease, which allowed me to openly discuss my concerns. She dedicated ample time to exploring suitable treatments for my skin condition since it seems I have allergies to most antihistamines. Overall, I am very pleased with the outcome of my surgery. Thank you!

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CA

Claudia A. Google 11 months ago

Rating

Excellent!

Professional Care Beyond Reproach

I find no shortcomings with Woolwell and Lisson Grove. Their level of care and professionalism is exceptional. All I can express is my heartfelt gratitude. 🙏

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TH

Tsanko H. Google 11 months ago

Rating

Excellent!

Exceptional Healthcare: Attentive Professionals Who Truly Care

I was struck by the level of care and consideration they bring to each visit, making an effort to notice even the tiniest detail and symptom related to my concerns! Their dedication and professionalism are at a standard that anyone would appreciate when feeling anxious about their well-being! I strongly advise that if you have any health-related worries, you should definitely go to this medical center – you can be sure you'll receive the support and attention necessary for your needs!

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LA

Liz A. Google 11 months ago

Rating

Excellent!

Patient Annie: A True Credit to Woolwell

I scheduled my visit at Woolwell with Annie, as there were several matters I needed assistance with. Annie successfully alleviated my concerns regarding these issues. Her demeanor was both friendly and patient, showcasing her extensive knowledge. It seems we may have exceeded the allotted time for our appointment, but her understanding nature made us feel completely comfortable and unhurried throughout our discussion. This exceptional woman truly represents the values of your practice well and is a significant asset to your team.

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AB

Amber B. Google one year ago

Rating

Excellent!

Swift Service with Exceptional Staff Kindness

The staff are incredibly friendly, and their response times are impressively fast. I truly appreciate all the assistance you’ve provided!

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RB

Roger B. Google one year ago

Rating

Excellent!

Professional Service with Timely Appointment

The meeting began punctually, and Craig addressed the issue with his usual level of professionalism.

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TR

Teri R. Google one year ago

Rating

Excellent!

Exceptional Healthcare: Swift Response and Friendly Staff

I recently became a part of this medical practice after experiencing significant challenges with another facility nearby. Less than a day after I signed up, I received a call from a general practitioner to discuss my symptoms and establish an action plan. The reception team is wonderful; they are warm, inviting, and always greet you with smiles while being incredibly supportive! You can take advantage of e-consultations from Monday through Friday, and you can expect to hear back from an on-duty doctor the very same day! Having access to such efficient services is truly uplifting, and I am extremely pleased that I chose to register at this clinic.

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MS

Melanie S. Google one year ago

Rating

Excellent!

Efficient Online Medical Service with Helpful Staff

I have a fantastic experience with my doctor's office! I can reach out to them online regarding any concerns, and they promptly address my issue on the same day. Typically, my prescription is also sent to the pharmacy of my choice for collection that very day! During a recent phone conversation, the nurse ensured that my repeat prescription was forwarded right away. The staff members are incredibly supportive; I genuinely couldn't request a more exceptional service. I'm extremely thankful for their assistance—thank you so much!

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EG

Emma G. Google one year ago

Rating

Excellent!

Fast GP Response with User-Friendly App Features

The general practitioner responded swiftly, and I found the application to be user-friendly. Additionally, there was a helpful video that guided me in capturing images of my throat effectively.

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MG

Margaret G. Google one year ago

Rating

Excellent!

Exceptional Care and Service at the Surgery

Earlier today, I contacted the clinic and found the receptionist to be exceptionally friendly during our conversation. She later called me back to confirm an appointment for this afternoon. I met with Sandy, who was incredibly compassionate and attentive; she went above and beyond to assist me. The way you're treated can significantly impact your overall experience. I'm truly grateful for all the support. 🙂

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MR

Michael R. Google one year ago

Rating

Excellent!

Professional Care at Lisson Grove Medical Centre

This morning, I encountered Craig at the Lisson Grove Medical Centre. He met me promptly and conducted himself with utmost professionalism, clearly explaining each step before initiating the procedure for which I had come. During the examination, he was thorough and patient, instilling a strong sense of confidence in his assessment of my condition. Additionally, he mentioned that he would arrange for a blood test to ensure everything is perfectly normal. Craig's demeanor was both warm and professional; it truly exceeded my expectations. Overall, it was an excellent experience.

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LH

Lianne H. Google one year ago

Rating

Excellent!

Exceptional Staff Dedication Makes Every Visit Count

The team consistently demonstrates their willingness to assist at every chance they get. Regardless of the questions posed by my family or myself, we are treated with kindness and fairness. We have always received immediate attention when there was an urgent need, and we have never encountered being turned away. The service provided is exceptional, thanks to a group of truly committed individuals.

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JS

Jackie S. Google one year ago

Rating

Excellent!

Exceptional Service with Wisdom and Humor

Craig and the front desk staff were remarkable, showcasing a gentle demeanor, great wisdom, and a wonderful sense of humor. I sincerely appreciate all your efforts. Thank you so much, Jackie Stevens.

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MP

Meredith P. Google one year ago

Rating

Excellent!

Sandra Gidley: Exceptional Care and Compassion

Today, I had the pleasure of speaking with an incredible nurse practitioner named Sandra Gidley. She provided a great sense of reassurance and comfort during our conversation. I am truly grateful for the time she dedicated to thoroughly explaining everything and for carefully reviewing what I had documented in my e-consult. Meeting her was a delightful experience; she is undoubtedly the finest healthcare professional I've encountered at a general practice clinic. :) :)

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EH

Elizabeth. H. Google one year ago

Rating

Excellent!

Friendly Sandy: Prompt and Cheery Booking Experience

Sandy truly impressed me with her warm and cheerful demeanor. She was also very quick to assist in scheduling my appointment. I appreciate all her help!

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LL

Laura L. Google one year ago

Rating

Excellent!

Exceptional Service Exceeds Patient's High Expectations

I felt compelled to write a review for this surgical center due to my satisfaction and delightful surprise with their prompt response, friendly demeanor of the staff, and swift resolution of all my questions. I transitioned from West Hoe Surgery, which provided excellent service, and I had some concerns that the quality here might not measure up. However, those worries were unfounded, leaving me very content with my decision. Great job to everyone involved!

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LH

Lauren H. Google one year ago

Rating

Excellent!

Swift Response, Prompt Treatment, Excellent Service

The response was extremely prompt, and they quickly reached out to provide the necessary treatment.

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AS

Asmi S. Google one year ago

Rating

Excellent!

Professional and Caring Healthcare Team at Woolwell

The team at my general practice in Woolwell, including the nurses, doctors, and reception staff, consistently demonstrates professionalism, kindness, and a willingness to assist.

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About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 01752 205555
  • Lisson Grove Medical Ctr. 3-5 Lisson Grove, Mutley Plymouth Devon PL4 7DL

Patient Experience Summary

Patients consistently report prompt response times across the practice, with inquiries and urgent needs addressed quickly and follow-up care arranged without delay. The reception experience stands out as particularly positive, with staff described as friendly, warm, and efficient in scheduling appointments and handling initial contact. E-consultation services are widely appreciated for their accessibility and speed, with patients receiving same-day responses from practitioners and the ability to book in-person appointments within hours when needed.

Clinical interactions are characterised by thorough explanations, attentive listening, and professional communication. Practitioners take time to clarify procedures, explore treatment options, and address patient concerns, creating a sense of reassurance and confidence in their assessments. Continuity of care is evident through follow-up appointments and check-ins to monitor progress, demonstrating a commitment to ongoing support beyond initial consultations.

Across multiple locations, the practice demonstrates consistent professionalism combined with genuine warmth and compassion. Patients value the courtesy and respect shown during appointments, alongside the willingness of the team to assist with various needs. The combination of efficient service delivery and attentive, kind care contributes to high levels of patient satisfaction and confidence in the practice.

Appointment

94.50 %
Excellent

Reception

96.00 %
Excellent

Cleanliness

85.00 %
Excellent

Care

96.50 %
Excellent

Respect

97.00 %
Excellent

Seen on time

94.00 %
Excellent
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