Lister House Surgery

Impossible to see a doctor here

Impossible medical professionals. Scheduling an appointment seems like an insurmountable challenge.

Can't get past the phone line

I've been attempting to schedule a consultation for weeks, and it's nearly impossible to connect via telephone. Even when calling precisely at 8:00am, the line indicates high call volume, leaving callers perpetually on hold. This is incredibly exasperating when dealing with an ongoing medical concern that requires attention!! Accessing basic healthcare from a general practitioner shouldn't be this challenging. The current system is fundamentally flawed, with patients left to suffer because they can't even get past the reception or telephone barriers. Lister House urgently needs to overhaul their appointment and communication infrastructure, as the present situation is completely unacceptable!!

Sue made my morning at Oakwood surgery

I visited Oakwood surgery earlier today to schedule a pre-bookable appointment. The receptionist, Sue, was incredibly kind and supportive. She truly represents the best of this medical practice. I want to extend my heartfelt gratitude to Sue for her exceptional service and wonderful assistance.

Terrible wait times at local surgery

Absolutely dreadful medical practice in Derbyshire - it's impossible to secure an appointment, even when experiencing severe discomfort. Despite appearing to have minimal patient load, the staff seem completely disinterested, lounging around, avoiding phone communication, engaging in casual conversation, and sipping coffee while collecting their salary. Their lack of professionalism and care is truly appalling.

Endless wait for daughter's urine infection help

I struggled to get medical help for my 5-year-old with a suspected urine infection. Day 1, I spent 56 minutes on hold without success, and a second attempt lasted 45 minutes. The next day, both my husband and I tried calling at 8:00 AM, with me waiting 52 minutes without reaching anyone. Frustrated, my husband visited the surgery and was told to go home and wait for a doctor's call. The doctor then directed us to a walk-in centre, which was completely unhelpful. After a week of persistent symptoms, I called again at 8:00 AM with no response. Another visit to the surgery resulted in an appointment, and a urine sample was requested. Despite repeated attempts to follow up at various times, I received no communication. Now I must return to the surgery again. Giving one star feels generous. The surgery is utterly incompetent. I'm actively seeking to change providers because these doctors seem completely ineffective. It appears they've obtained their qualifications from a questionable source. I sympathize with the staff, who are likely constrained by poor management that has overloaded their patient capacity. Potential patients should read these reviews carefully. How can so many people complain about the same issues with no improvements? This surgery should probably be shut down. While everyone talks about NHS pressures, other local surgeries seem to manage appointments and communication far more effectively. They might as well just ask patients to come in person and save everyone the frustration of endless phone waiting.

Quick and caring health support

Top-notch medical clinic Personnel are welcoming and supportive. Appointment availability is convenient, the online consultation system works brilliantly, and the nursing team is exceptional.

Impossible to book an appointment online

Attempting to schedule an appointment by phone proves futile. The e-consult system, supposedly intended to alleviate booking difficulties, is now equally inaccessible (unavailable at 8:03 PM?). It seems that medical consultations have become an obsolete concept!

Phone lines are a total nightmare

Impossible to reach anyone via telephone. Made 176 attempts today, and each time the call disconnects abruptly. Previously, I experienced a similar situation with over 150 unsuccessful call attempts. In frustration, I drove to their location, only to find the place unoccupied and immediately speak with someone in person. They desperately need to enhance their customer communication and ensure someone is available to answer incoming calls.

Impossible to reach a doctor by phone

I'm awarding a single star because of the utterly frustrating phone system that seems intentionally constructed to prevent patient communication. Callers are placed on hold and then abruptly cut off. Getting through to speak with anyone requires extraordinary luck, and securing a doctor's appointment is even more challenging. The blame does not lie with the frontline staff but squarely with management's incompetence. In any other professional setting, persistent telephone communication failures would prompt immediate managerial investigation and corrective action. If additional personnel are necessary to resolve these issues, they should be hired without delay, rather than continuing to ignore the problem. These medical practices receive substantial NHS funding to operate, and it is glaringly apparent that management is mismanaging these resources with complete disregard for patient needs.

Frustrating call centre with no appointments

Scheduling a consultation here is an absolute nightmare due to their completely absurd booking process. If you miraculously manage to connect with their so-called "customer service", they invariably claim zero availability for the upcoming fortnight. When I suggested I was willing to book two weeks out, they bizarrely stated they couldn't schedule that far in advance. The leadership of this organization deserves serious scrutiny for what appears to be systematic professional incompetence and a flagrant disregard for patient care.

Impossible to book an appointment here

The phone lines are perpetually jammed. Every single appointment slot vanishes by 8:00:30, and for the remainder of the day, the reception staff essentially tells you to go away and dial 111 if you have a medical issue. I'm completely blocked from scheduling a standard check-up through their online system. I've been completely unsuccessful in securing an appointment for a staggering 15 years.

Pope sighting was totally worth it

More options available for catching a glimpse of the pontiff.

Impossible to book an appointment anywhere

Scheduling an appointment with this medical practice is incredibly frustrating. Attempting to call during their specified contact hours leads to absolute futility. Any efforts to reach out via email or direct phone call are systematically rebuffed, leaving patients trapped in an endless, maddening loop of communication failure.

Frustrated with gp's lack of stomach pain help

I've been battling persistent stomach pain for an extended period, and despite multiple consultations and tests that supposedly came back normal, I'm still experiencing intense discomfort. I'm increasingly frustrated with my current general practitioner, who seems completely ineffective in identifying the underlying cause of my long-standing medical issue. This ongoing problem is significantly impacting my daily life and well-being. Recently, when I attempted to address my concerns, I was dismissively told to call back in the morning for an appointment, which feels like another attempt to brush off my genuine health struggles. I'm left wondering what actual steps are being taken to provide me with meaningful medical support and relief.

Struggling to get help with worrying symptoms

I experienced concerning symptoms like heart flutters, exhaustion, and mysterious bruising, and attempted to secure a medical consultation. After enduring an hour-long phone wait, I was abruptly disconnected and when I called back, I was informed that same-day appointments were fully booked. I was directed to complete an e-consult, which I did, but received a cryptic text instructing me to phone for a non-urgent appointment. I then spent another 90 minutes on hold, only to learn that no pre-bookable appointments were available for the next month. I also tried contacting 111 multiple times and visited a walk-in centre, but they both confirmed they couldn't perform the necessary medical tests, emphasizing that the GP has a professional responsibility. This frustrating situation has persisted for a fortnight, representing a thoroughly unsatisfactory level of healthcare service.

Impossible to book an appointment here

Absolute rock bottom service! It's impossible to book any time slot - completely unavailable day after day!

Terrible pharmacy advice for my sick child

This establishment is absolutely terrible. How can anyone suggest going to a pharmacy for medical guidance when a child's persistent fever is causing such distress? I sincerely hope no one else has to endure the traumatic experience I went through. Their service is completely unacceptable and deplorable.

Vet clinic that doesn't care when needed

Quality has nosedived, eager to contact you for profitable check-ups and shots, but completely unavailable when real help is required

Painful shoulder and rude receptionist

If I could, I'd rate this zero stars 😒. My experience echoes others - booking an appointment is impossible, with the earliest slot two weeks out (dealing with a painful shoulder injury, I'd already visited emergency over the weekend as I couldn't see a GP, and the hospital directed me back to my practice). During today's call (Wednesday), I explained my ongoing shoulder problem, still relying on painkillers, acknowledging the futility of same-day or next-day appointments, having attempted booking on Friday, Feb 21st before slots vanished at 8:06. The receptionist accused me of fabricating my story. When I stated I'd been on the phone from 8:00 to 9:00 and could prove it, she insisted I was lying. My concern: why register so many patients when they can't possibly serve them, effectively turning away more than half? Countless patients are forced to seek emergency care, visit walk-in clinics, or receive no medical attention at all. Such a practice is dangerously negligent. I'm definitely switching GP practices - there's no point remaining registered where seeing a doctor is practically impossible. Ironically, they continue sending me monthly invitations for various tests like blood work and heart screenings.

Waited forever for one simple appointment

I'm completely frustrated with this ridiculous situation. I spent hours, from 7 to 8:00, just attempting to schedule a single appointment. For an entire month, I've been trying to secure just one appointment, and now that I finally got one, I'm left wondering what kind of impossible process this is. Do I seriously have to wait an eternity just to get a simple appointment?