Lister House Surgery

Worst medical experience ever with terrible doctors

The personnel at this facility display a shocking level of ineptitude, with the medical professionals being particularly problematic. A specific physician neglected to complete a prescription that remains unresolved. I've been persistently following up daily regarding critical medication for a young child battling an infection. Their complete disregard for patient welfare is utterly appalling. Upon contacting the front desk, they bizarrely stated they had no knowledge of the situation—which is completely unbelievable. I strongly advise everyone to avoid this healthcare provider at all costs.

Frustrating wait and last-minute cancellation nightmare

Scheduled a medical consultation that was abruptly terminated on the day of the appointment because the physician was unwell. The next face-to-face visit is now more than a month away, following an already lengthy six-week waiting period.

Negligent care led to my permanent disability

The medical staff were completely incompetent. I arrived with a severely immobilized neck, and the physician merely prescribed medication without proper investigation. A month later, my condition remained unchanged, yet they continued to hand out pills without any meaningful assessment. Their physiotherapy team was equally useless, essentially asking me what treatment I wanted - an absurd and unprofessional approach that involved zero actual examination. Eventually, I ended up in the hospital after collapsing from nerve compression and a devastating bacterial infection that was destroying my cervical vertebrae. I spent three months hospitalized on intensive antibiotic treatment. As a result, I am now permanently disabled with extremely restricted life prospects. Thanks to Listerhouse for their appalling medical negligence - I'm almost surprised I haven't pursued legal action against them.

Frustrating healthcare experience with limited availability

Tried scheduling an appointment on Monday morning, only to find the earliest available slot is six weeks away and not even with my preferred physician. Inquired about after-hours or weekend options, but was met with a flat refusal. Their suggestion was to periodically check for potential cancellations. Apparently, my medical needs are of little concern, and I'm expected to simply wait and hope for an opening?

Efficient service with friendly doctor saves the day

The phone line progressed swiftly during my call today. Despite being 33rd in the queue, I successfully secured a same-day appointment. Dr. Ashik Patel demonstrated exceptional warmth and professionalism during our interaction. He promptly arranged my referral to QEII for blood work and radiography, which were also completed efficiently.

Terrible reception ruins great doctors experience

I've consistently found the physicians at Lister House Surgery to be competent and prompt. My referral to a specialist was handled swiftly, which I truly value. However, the front desk personnel present a completely contrasting experience. During a recent call to inquire about my referral status, I encountered an exceptionally discourteous receptionist named Ami. Not only did she decline to provide assistance, but she also preemptively accused me of being disrespectful before summarily ending our conversation. Upon attempting to follow up and understand how to file a complaint, she again refused to help and terminated the call. The reception staff serve as the initial interaction point for patients, and their demeanor significantly impacts the overall experience. Regrettably, my encounter was deeply frustrating and demonstrated a profound lack of professionalism. The practice should carefully reevaluate their hiring practices for front desk personnel, as these individuals fundamentally represent the clinic's public image.

Unprofessional doctor dismisses child's medical needs

I am writing to share my deep disappointment with a recent experience at your medical practice involving my wife and our young child. While I recognize the challenges healthcare professionals face, I feel compelled to describe an encounter that left us genuinely concerned about the quality of care provided. On 21/0/2025, my wife brought our 4-year-old to the surgery for an earwax and infection issue. Despite arriving early for their scheduled appointment, they endured a 45-minute wait beyond the set time. Although we understand occasional delays, the subsequent consultation fell far short of our expectations for professional medical care. The consultation with Dr. Sharon Grayeff was markedly unprofessional from the start. She appeared hurried and disinterested, failing to genuinely listen to or address our child's medical concerns. My wife felt the consultation was perfunctory and ended abruptly without offering any meaningful guidance or resolution. When I attempted to help clarify the situation by phone, Dr. Grayeff unexpectedly terminated the call and promptly escorted my wife and child from the room. Notably, despite claiming to be pressed for time, she then spent approximately 10 minutes in conversation with the receptionist. We were left feeling marginalized, frustrated, and genuinely worried about the standard of medical care being offered. We believe patients—particularly young, vulnerable children experiencing discomfort—deserve compassionate, attentive treatment, which was entirely absent during this visit. I respectfully request an investigation into: The overall quality of patient care and professional conduct during consultations. The communication effectiveness of staff members in ensuring patients feel genuinely heard. Potential improvements in staff training and supervision to prevent similar incidents. Our goal in sharing this feedback is constructive—we seek to improve patient experiences, not simply to criticize. We would appreciate a detailed response outlining any steps being considered to address these significant concerns. Thank you for your attention to this matter.

Outstanding service from an amazing healthcare professional

I want to highlight the outstanding service I received from the reception staff at Lister House Surgery. Jaanvi demonstrated remarkable customer care, tackling my concern with immediacy and proactively engaging her supervisor to guarantee a swift resolution. Her commitment and professional approach are genuinely praiseworthy. Kudos to Jaanvi—she has absolutely brightened my day.

Worst healthcare experience of my medical life

My initial consultation with this general practitioner last month was deeply disappointing. The medical professional completely disregarded the health issues I specifically came to discuss. There was an absolute absence of compassion or understanding during our interaction. The appointment concluded with an utterly detached and robotic "Good Luck" that felt more like a dismissal than genuine care. I departed feeling emotionally worse and more distressed than when I first arrived, with my concerns left unaddressed and my mental well-being seemingly unimportant.

Unhelpful staff ruins customer service experience

There's this one front desk staff member who consistently appears irritated and disinterested. I couldn't identify her name, but I patiently waited for a return call, which I anticipated would take some time. When I finally received the callback and explained the issue I was facing, her response was a dismissive "What do you want me to do?" - a comment that completely stunned me into silence.

Surprisingly good despite initial low expectations

Customer support at this location is surprisingly effective. Despite initial skepticism, the in-person experience is impressively smooth and helpful.

Exceptional customer service from a caring receptionist

I had the pleasure of interacting with an exceptional receptionist named Kiera, who demonstrated extraordinary helpfulness that far surpassed my initial expectations. Her outstanding customer service was truly remarkable, and I am incredibly grateful for her outstanding support and professionalism.

Terrible customer service beyond frustrating

Is anyone actually available to answer? I've been waiting on hold for three hours and still haven't managed to speak with a single representative.

Frustrating prescription process needs serious improvement

Absolutely subpar assistance, especially when it comes to handling recurring medication requests

Unhygienic surgery with terrible communication and care

Never any hand sanitizer available since COVID, despite numerous dispensers. I've written to them multiple times, but my concerns were consistently ignored. The surgery is subpar, and I doubt I was even properly registered. I never got to see my own doctor, and as the attached photo from May 2024 shows, there's still no hand gel present. I've since switched surgeries.

Terrible customer service at medical office

Front desk personnel lack proper customer service skills, displaying a highly unprofessional demeanor and approach to their roles.

Worst medical service ever experienced in my life

After relocating to this area and experiencing a recent asthma episode, I urgently required medical attention, though not severe enough to warrant an emergency room visit or urgent care call. Shockingly, I endured a 50-minute wait on their phone service, only to be dismissively advised to contact 111 or visit A&E, despite simply needing a prescription renewal—something impossible to obtain from an emergency department. They then instructed me to collect registration forms to complete my surgery enrollment. No provision for temporary registration, no semblance of compassionate care—just a callous suggestion to call 111, making it abundantly clear that my medical condition was of no concern to them. Absolutely APPALLING service.

Terrible service pushed me to switch doctors

I've been associated with this medical practice for an extended period, and my experiences have consistently been disappointing. The front desk staff appear perpetually irritable and hurried, mirroring the demeanor of the physicians I've encountered. My health concerns have lingered for months as I repeatedly postponed scheduling appointments due to the unwelcoming atmosphere. Ultimately, switching to a new primary care provider has been transformative. It's truly disheartening, and I sincerely hope they can improve their approach to patient care!

Smooth scheduling and friendly staff make all difference

Noticeable enhancement in scheduling through the recently implemented interactive voice response system - the front desk staff are exceptionally welcoming, and overall, the medical practice has made a substantial leap forward in patient experience.

Convenient phone system saves time and stress

The recently introduced phone scheduling system is fantastic, enabling patients to secure their spot in the queue, disconnect, and receive a callback precisely when it's their turn. I've consistently been able to book same-day consultations for my daughter whenever she falls ill. Much appreciation for this service.