Lister House Surgery

Exceptional care from a compassionate healthcare professional

Lynne at Lister House continues to excel in addressing my health requirements, always going above and beyond to help. I'm straightforward in my assessment, and throughout the past few years, I've received consistently excellent care. Lynne and the entire team have never failed to provide top-notch service, no matter how complex my medical needs have been. My sincere appreciation goes out to everyone at Lister House for their outstanding support.

Shocking wait times at hatfield medical centre

I'm truly sympathetic for the residents of Hatfield, as I've been stuck at number 10 in the line for nearly a quarter of an hour. Where I'm from, such treatment would never be accepted. It's absolutely unacceptable to be forced to endure such a lengthy wait just to see a medical professional!

Disappointing first visit with unhelpful gp doctor

I visited this GP practice for my initial consultation today. The physician seemed disengaged and appeared indifferent to my presence as a potential patient. This approach seems to contradict the fundamental NHS principles of equitable patient care. Despite my presenting with a chest infection, the doctor's examination was surprisingly cursory - she merely listened to my back and neglected to perform standard checks like measuring my temperature, checking oxygen levels, or conducting a comprehensive ear, nose, and throat assessment.

Terrible service and zero compassion from staff

I've been a patient here without problems until recently. The reception staff have consistently demonstrated a complete lack of compassion and human understanding. Communicating with them feels like interacting with an unfeeling machine. The recent staffing changes and operational shifts have been so disappointing that I'm actively seeking a new medical practice. I strongly advise against choosing this surgery as your healthcare provider.

Terrible service left me frustrated and unhelped

I was stuck as number 2 in the queue for 40 minutes without any movement. During the surgical procedure, the staff seemed more interested in casual conversation than attending to patients. When I filed a complaint, it took a staggering four months to be addressed. After an initial appointment where the doctor provided no assistance, I was forced to reschedule with another physician who ultimately resolved my issue. Prescriptions were not processed as requested. While I understand the challenges of working in a medical setting from my own experience in a GP surgery, this level of service is completely unacceptable.

Exceptional care when i needed it most

I encountered an urgent matter that necessitated an unusual request from Lister House Surgery. They listened attentively and grasped the circumstances. Rika was incredibly supportive and resolved the issue swiftly and effectively. Grateful for your assistance! Warmest regards! - Cristian

Friendly staff and doctor made my visit great

I'm not certain if the staff at the front desk has been updated, but the woman who assisted me was incredibly warm and delightful to interact with. She appeared genuinely empathetic and flexible while scheduling my consultation. My physician was equally cordial and well-informed, and made me feel like I wasn't just another rushed patient. The only drawback was that blood tests couldn't be conducted during the appointment, which meant an extra trip to a walk-in clinic - hence why I'm deducting one star. However, I recognize how challenging it must be to manage their packed daily schedules and accommodate all patients.

Incompetent receptionists make booking appointments impossible

I've been let down by the receptionists twice now, who can't seem to schedule me with the right nurse for my needs. Despite multiple confirmations, they still can't book me on a day when my specific nurse is working. I took time off work, being assured this was the day my nurse would be available, only to receive a message that my appointment was rescheduled with the wrong nurse. When I arrived at the surgery, I discovered she doesn't even work that day. The receptionist's response was a mere shrug when I asked about a solution, given they were the ones who failed to inform me about the nurse's unavailability, even though they had confirmed her availability when I booked last week. They suggested I speak to the pharmacy across the road, who practically laughed when I relayed the receptionist's recommendation. I'm eagerly looking forward to changing surgeries, and if you're searching for a GP, I strongly advise you to look elsewhere.

Lifesaver staff helped during our stressful family moment

I showed up to check in on Thursday feeling quite overwhelmed, as my daughter was unwell and we had just gone through a stressful relocation. Leanne was incredibly helpful, swiftly registering our family and arranging for my daughter to see the on-call physician within a couple of hours. The doctor was wonderfully compassionate and supportive. It was an exceptional encounter, and we are truly appreciative!

Amazing doctors who truly care about patients

It's disheartening to read all the critical feedback, as I've been a patient at this practice my entire life. Dr. Barrett, Dr. McDell, and Dr. Gohill are exceptional physicians, and if I could always be treated by any of these three, I would. Dr. Gohill, in particular, consistently demonstrates remarkable dedication and goes to extraordinary lengths to provide assistance.

Skilled surgeons who truly care about patients

The medical procedure went exceptionally well, and the staff consistently demonstrated a helpful and supportive approach throughout my experience.

Endless waiting nightmare at medical office

Spent ninety minutes waiting on the line, which is completely absurd. The only way to schedule a consultation with my physician is by calling precisely at 8:30 in the morning.

Endless wait for simple customer service call

Received a voicemail at 6:15 requesting a callback regarding my child, and I've been waiting on hold for 90 minutes stuck at the first spot in line. Absolutely ridiculous.

Terrible customer service from unprofessional staff

Their customer service is incredibly unresponsive, with staff members consistently prioritizing conversations at the front desk over answering incoming phone calls.

Terrible healthcare that left me feeling completely hopeless

As a patient dealing with chronic health conditions, I can confidently state that this medical practice is the most subpar healthcare provider I've ever encountered. The front desk personnel demonstrate an alarming level of professional incompetence. Moreover, the physicians display a dismissive attitude, offer inadequate medical attention, and appear entirely disinterested in patient welfare. I strongly advise anyone to steer clear of this clinic under any circumstances.

Terrible service and endless waiting times

Can't get through to anyone on their line. Spent nearly an hour waiting, ultimately giving up and disconnecting. This is a recurring issue. Extremely frustrated. I'll be seeking out a different medical practice.

Terrible service and zero communication from gp surgery

Absolutely dreadful medical practice. They consistently ignore patient phone calls. My private physician has requested specific diagnostic procedures due to persistent health concerns, yet the surgery remains unresponsive and provides zero communication.

Smooth transaction with excellent customer support

Efficient and convenient, top-notch customer support throughout.

Worst medical service ever terrible customer experience

I wasted nearly an hour on hold, only to have the receptionist abruptly terminate the call without addressing my concerns. In a separate incident, when I was experiencing severe pain, the staff member dismissively suggested I take over-the-counter pain medication and informed me that a doctor consultation was unavailable for a month. Their attitude is shockingly unprofessional and dismissive, displaying a complete lack of understanding that individuals seeking medical advice are likely dealing with genuine health issues.

Terrible healthcare experience with endless waiting times

awful wait of 49 minutes stuck first in line, my father has been awaiting a doctor's visit for an entire twelve-month period - and YES, that's ONE FULL YEAR. The care workers consistently confirm this issue. I recently stopped by the medical office, where the front desk staff was incredibly discourteous !!!!