Lister House Surgery

Unprofessional and unhelpful medical consultation nightmare

I underwent a phone consultation where the physician only attempted to contact me twice, which was insufficient time for me to respond. Upon calling the following morning and describing the situation to the receptionist, detailing the poor service, she claimed the doctor had left me a voicemail and then mockingly remarked, 'how terrible is our service, and if the doctor had time to leave a voicemail, you could have answered the phone.' When I checked my messages, there was absolutely nothing. Appalling, truly abysmal service - I'm baffled how this establishment continues to operate.

Terrible service and endless waiting at surgery

The absolute bottom of the barrel when it comes to medical care in Luton. My son's been waiting three weeks just to get an appointment and a prescription refill, despite the receptionist promising to consult the doctor - which never happened. I've personally been attempting to secure a GP appointment for over a month - yes, a full month! Despite being a loyal patient at this practice for more than two decades, I've reached my breaking point and can't tolerate this level of incompetence any longer.

Worst medical practice ever avoid at all costs

Completely terrible general practitioner. Zero compassion whatsoever. Getting referrals for your kids is practically unattainable. You're forced into extreme lengths just to secure a referral. Booking appointments is a nightmare. On the rare occasion you actually see a doctor, they're brusque and emotionally detached. The surgery always appears deserted, with zero interest in patient care. The Practice Manager is an absolute farce, seemingly non-existent during certain periods. When you attempt to contact them, you're informed they have 28 days to address your concerns - which is utterly ridiculous. Steer clear of this medical practice at all costs.

Terrible medical experience with incompetent staff

Terrible Medical Procedure!! The physicians were disrespectful, and when I attempted to schedule a consultation, I discovered my medical history was completely missing. I'm baffled by how they could have deleted my information. The practice seems completely unprofessional and chaotic.

Rude receptionist ruined my entire customer service experience

Absolutely terrible front desk service. That woman lacks even the most basic professional courtesy and interpersonal skills.

Terrible customer service that never ends

Incredibly discourteous and excessively time-consuming

Awesome service with a smile

The team here is consistently welcoming and supportive. Personnel are invariably ready to assist and make you feel comfortable.

Dangerous mistake leads to unnecessary stress and medication

Following my medical appointment, I received a text from Lister House Surgery instructing me to collect antibiotics from the pharmacy. However, no explanation was provided about my test results, leaving me completely in the dark about why these medications were necessary. Overwhelmed with fear and anxiety, I collected and started taking the antibiotics. I attempted to contact the receptionist multiple times, but she consistently refused to help me get information from the doctors about my test results. My attempts on Monday were equally unsuccessful. Ultimately, I was forced to call 111 to request a doctor's callback. Between Friday and Tuesday, I remained completely uninformed about my medical condition, experiencing constant worry and anxiety, especially given that two different medication sets had been issued. On Tuesday, the doctor finally called to inform me that the text message was a mistake and I should not have been taking the antibiotics. By this point, I had already consumed both medication packs for several days. The antibiotics additionally caused significant nausea. When I sought a refund or compensation for the stress, the doctor flatly refused. As a result, I will be escalating this matter to the Ombudsman service. In my view, this represents the worst GP practice in Luton and poses a genuine threat to patient safety.

Terrible customer support from advanced practitioner team

Poor customer support, particularly for advanced practitioners. Their assistance is completely unhelpful and lacks any meaningful engagement.

Terrible register with shocking reviews

When I noticed the advertisement for the fresh register, I checked out the feedback, and immediately thought, "Not a chance."

Worst medical service ever experienced in my life

Complete garbage, I've tolerated this medical practice for over two decades, yet I can't secure an appointment for the past three weeks. Booking at the front desk is forbidden; you must phone, but when you do, they claim no slots are available. This surgery is so incompetent they don't even merit a single star rating.

Horrible healthcare experience with zero customer service

I'd rate this establishment at absolute rock bottom, delivering the most abysmal service imaginable. Despite navigating their supposedly helpful 111 system, it still took a staggering two full days before receiving any callback from the general practitioner! Their communication channels are severely limited - no online request options, no patient portal whatsoever... and their customer approach is utterly reprehensible.

Worst medical practice ever terrible customer service

Utterly appalling! With each encounter, they manage to sink lower than before. Scheduling an appointment is a nightmare, and the personnel consistently display a lack of helpfulness and expertise. Prescription handling is a complete lottery - occasionally sent to the surgery, sometimes inexplicably retained, and they've even been known to misplace critical medical documents. What was once a stellar healthcare provider has now devolved into an absolute travesty!

Terrible service at local medical practice

Utterly appalling experience at the medical practice. I attempted to schedule an appointment while physically present in the surgery and was instructed to telephone instead. When I clarified that I had received a text message while en route to book in person, I was informed that face-to-face appointment bookings are not permitted. Complete and uter chaos.

Terrible service and unhelpful medical staff nightmare

Absolutely terrible medical practice with zero availability for appointments. Without a doubt, the most incompetent doctor's office in the entire United Kingdom. The front desk staff are incredibly discourteous and unhelpful.

Terrible service and zero customer care nightmare

The service is absolutely terrible, and their customer support is the most abysmal I've ever encountered - it's unbelievably bad.

Terrible healthcare experience with rushed, unhelpful doctor

Absolute worst medical professional I've encountered. This doctor limits consultations to a mere 10 minutes and only addresses a single issue, forcing patients to schedule additional appointments for comprehensive care. The scheduling system is completely disorganized and frustrating.

Terrible service and frustrating medical practice

Their problem isn't staffing levels, it's their complete lack of customer care They've eliminated online booking and prescription services, forcing patients to phone or physically visit for every single request, and getting an appointment here is like trying to win the lottery The practice is absolutely dreadful right now Avoid this surgery if you possibly can

Horrible customer service at medical practice

It's not about dismissing critical comments, but sharing a personal encounter. Having been associated with this medical practice for three decades, I was thoroughly shocked by the utterly disrespectful treatment I received from their administrative team and receptionist. Their approach was consistently rude, dismissive, and brusque - behaviors completely unacceptable when interacting with patients and the public.

Terrible support with zero communication

Terrible customer service from GP, completely unresponsive and unhelpful.