Lister House Surgery

Quick healing for my nasty toe cut

I've been attending the medical clinic for about a fortnight due to a severely wounded big toe, which I accidentally injured by stepping on a glass fragment while swimming. The staff immediately took a culture, which confirmed the infection was septic, and promptly prescribed antibiotics. I've been returning regularly to have the wound dressing changed every couple of days. I'm extremely satisfied with their professional approach and would like to express my sincere gratitude to the entire medical team for their excellent care.

Frustrating wait for a simple booking

The employees are wonderful, but securing a timeslot is incredibly challenging, if not impossible. Following their online booking procedure proves equally futile, as available appointments are consistently scheduled a full month out.

Very disappointing

There has been a couple of very good people I have seen at the surgery over the last decade or so, but things are going downhill fast. On the whole I find the attitude condescending, especially from the administration staff. Communication is very poor. Despite having several serious conditions and taking a large number of prescription medications I have not been offered a face to face appointment with a GP for the last 6 years. I tend to avoid telephone appointments, even when I know I need them, as I find it difficult to describe symptoms over the phone. If I had a choice of surgery I would change but Lister House is the only accessible offering in the area so have to stay with them.

Alison's warm welcome at lister surgery

What a delightful experience to be greeted with such warmth and compassion at the Lister surgery's front desk this morning. I noticed how Alison, the receptionist, extended the same level of genuine care and consideration to every single patient who walked through the door. Although I'm not a regular patient of this practice, I accompanied my husband, and we both were touched by the exceptional understanding and friendliness displayed by this remarkable woman. She truly merits recognition for her outstanding customer service.

Quick and thorough care at surgery

I stopped by the medical center this morning to address a health concern. The staff provided me with exceptional, comprehensive, and prompt care. My blood tests and electrocardiogram results will be evaluated on Monday to determine if additional examinations are necessary. Kudos to Lister House for their outstanding service!

Kind staff made tough day easier

The entire staff was incredibly kind, professional, and took the time to thoroughly explain my husband's medical condition, ensuring he felt supported and informed. Truly outstanding care! 🤩

Catalina made my medical visit so much better

I felt compelled to share my experience with a remarkable nurse at my recent medical visit. Catalina Balan truly stands out as an exceptional healthcare professional. Her dedication and compassionate approach went far beyond standard care, and she played a crucial role in addressing my specific medical concerns with remarkable skill and empathy.

Quick help for my breathing issue

Experiencing respiratory difficulties. Called the front desk. Had a direct consultation with a physician. Received prescribed treatment. All accomplished in just two hours. Couldn't have hoped for a more efficient experience.

Clean pharmacy with helpful staff

Attractive, well-maintained facility with a pleasant ambiance. Clean restrooms, efficient staff, and an on-site pharmacy make this a convenient location.

Smooth pickup at friendly vet clinic

Visited pharmacy to collect routine prescription, encountered courteous employees, pleasant surgical experience overall

Friendly staff and quick appointments at lister house

I've been a patient at Lister House for approximately 18 months, and I'm thoroughly impressed with every aspect of their medical care. The reception staff, nursing team, and physicians are consistently compassionate and supportive. Waiting times have been minimal, whether I'm seeking an appointment or consulting with medical professionals. Each staff member goes above and beyond to ensure patient satisfaction. I cannot recommend this practice highly enough. My sincere gratitude for the exceptional help and attention I've received!

Matt helped me navigate my health needs

Since relocating to this area three months ago, I've been thoroughly satisfied with this medical practice. Managing my ongoing health condition has been made significantly easier by their user-friendly online prescription system. The staff consistently demonstrate exceptional professionalism and warmth - particularly the pharmacy team and Matt, the Extended Scope Practitioner, who has been incredibly helpful. Their communication is reliable; they follow through on commitments and diligently research any questions they can't immediately answer. My experience thus far has been excellent. As an added bonus, their facility is beautifully designed, feeling contemporary and well-maintained.

Triage system turned this surgery upside down

This medical practice used to be exceptional during Dr Trepess's era, consistently earning a 5-star rating even in their previous location. However, since the management change, the quality has dramatically declined. Their triage system involving call-backs is incredibly frustrating - patients can spend hours waiting for a return call, which could be critical for those needing urgent medical attention. The practice no longer offers continuity of care, with patients constantly seeing different doctors and losing the benefit of a consistent medical relationship. The reception staff frequently come across as dismissive and unhelpful, making patients feel like an unwelcome interruption. While the actual medical professionals (doctors and nurses) remain competent, the overall experience is significantly compromised by the inefficient appointment process and poor customer service. If they were to improve their scheduling system, I'd rate them 3 stars, and with better receptionist training, they could potentially reach 4 stars.

Endless wait for a simple call back

Absolutely frustrated with their scheduling - it's impossible to secure an appointment without enduring a 90-minute wait just to receive a return call from staff.

Friendly clinic with quick booking times

Excellent doctors and quick scheduling. Unfortunate that I've relocated. Reception area could use improved confidentiality measures.

Helpful doctors made my visit easy

The staff here are incredibly welcoming, and the medical professionals provide excellent care. I was thoroughly impressed by the warm atmosphere and competent physicians.