Lister House Surgery

Rude staff and no appointments at lister surgery

I am extremely unwell following this surgical procedure. I deeply regret switching from my local village medical facility to this Lister Surgery. Just last week, my husband was experiencing intense back pain, so I arrived at Lister Surgery at 8 am for a GP consultation. They merely scheduled a physiotherapy appointment for the following week. When I pleaded to see a GP immediately, they flatly refused. Consequently, I was forced to visit the hospital's emergency department. This morning, I arrived at Lister Surgery at 7:50 am to book an appointment for my father, but they informed me no slots were available until Friday. The receptionist's attitude was incredibly dismissive. When I urgently requested a same-day appointment, she curtly denied my request. Her approach was shockingly unhelpful and unprofessional.

Nightmare getting an appointment at this clinic

Just had my procedure done and it's absolutely life-changing... but their scheduling is a complete nightmare. Getting an appointment feels like fighting an uphill battle, and I'm not even exaggerating.

Frustrating morning at overcrowded surgery

Completely unacceptable beyond words! Attempted to contact them by phone starting at 8am, only to encounter constant busy signals and then get disconnected. Followed their instruction to appear in person at 8am, and by 8:04am was informed all appointments were already filled. A no-win scenario from start to finish. A long-time patient who has been with this practice since childhood, and now at 35, I'm definitively changing providers. Their patient load has clearly become unmanageable. The service quality is absolutely abysmal, and their customer support is non-existent. When I raised my concerns with management, I was shockingly accused of fabricating a complaint about a receptionist's behavior!

Poor appointment booking system

Terrible booking system. Spent an hour trying to call for an appointment but always engaged. Then suddenly voicemail says we have reached the appointment limits. Suppose to care for their patients but it seems like it doesn’t want to see them. Do not register here!

Terrible customer service on tuesday afternoon

Absolutely terrible communication service with incredibly rude and unprofessional employees

Weird spelling but quick clinic visit

I have an upcoming appointment that's drawing near

Rude reception lady ruined my nhs visit

I typically appreciate NHS services and the medical staff, but today's experience was utterly unacceptable due to the receptionist's behavior. This particular Asian lady was incredibly rude. When waiting in line, she demanded proof, but thankfully I had supporting photographs. I urgently request the NHS team to properly train this arrogant staff member on patient interaction. I arrived just 2 minutes late, which prompted the screen to direct me to reception. I waited approximately 20 minutes, and when I showed her my timestamped pictures proving my presence, she initially claimed I wasn't there. After reluctantly acknowledging my evidence, she told me to sit down. After 15 minutes, she informed me that I had missed my appointment and would need to rebook for 8 o'clock the next morning. This is completely unfair, as my husband had to take time off work because of this appointment. I strongly urge the NHS to address and improve their staff's customer service skills.

Endless waiting loop drives me crazy

What's the purpose of navigating through an automated system, patiently waiting for the recorded message to conclude, only to be informed that they're currently handling a high call volume? I understand that everyone tends to call during peak hours, but repeatedly hearing the same generic message, only to have the call disconnected, is incredibly frustrating. This approach is completely illogical and desperately requires review and improvement.

Frustrating wait to see a doctor

I've at last secured an appointment with the medical professionals I've been desperately seeking for weeks. I've been attempting to schedule a consultation with this clinic every morning for the past week, but I'm constantly met with frustration. They consistently disconnect calls, cite high call volumes, and advise me to try again later. I'm unable to waste endless hours on the phone, and I urgently require medical attention, yet I'm completely uncertain how to successfully book an appointment when their communication system is so inaccessible.

Impossible to reach after my surgery

It's absolutely impossible to make contact. What a nightmare. Someone recovering from major surgery. For four consecutive mornings between 8 and 10 am, we attempted to reach them, but failed miserably. I cannot comprehend how they can operate this way! Total disorder. After reading comments from the clinic's management, it's clear many individuals are experiencing the same issue, with operator limitations and blockages. So why accept appointments for patients you're unable to accommodate??? This isn't a service, it's a complete DISASTER!!!

Quick and easy online consultation

I've consistently had smooth experiences with the 'e consult' request forms and have never encountered any difficulties when seeking a callback.

Endless calls led to zero help

After spending 6 hours trying to secure a pediatric appointment, you'll inevitably be redirected to a walk-in clinic. Booking an actual consultation seems impossible. It's incredibly frustrating that our general practice consistently pushes children to urgent care centers. What's even the point of having a primary care physician if they constantly deflect patients? Lister House Surgery's appointment system is absolutely abysmal.

Booking appointments feels like a struggle now

Getting an appointment with my GP is becoming increasingly challenging. While I'm typically flexible and don't always demand same-day slots, securing a consultation has turned into a frustrating ordeal. Previously, scheduling was straightforward, but recently I've been directed to use e-consult for appointment requests. This new system presents its own set of complications. I understand why it's unavailable on weekends, but the inability to access it during evening hours when the practice is closed creates significant barriers, especially for people who are mobile or working and can't easily submit requests during standard business hours. When I attempt to phone, calls frequently disconnect or all available appointments are already claimed. These recurring issues are progressively eroding my confidence in the practice's accessibility. I genuinely empathize with the staff and doctors, recognizing the pressures they face, but this understanding doesn't resolve my personal healthcare access challenges.

Parking nightmare at chellaston medical center

My father has been compelled to schedule his medical consultations at the Normanton location due to the Chellaston branch's poor facilities. Although the physicians themselves are excellent, I strongly advise against driving here and suggest taking a taxi if possible, or parking on the street. The parking situation is extremely problematic, with abandoned vehicles blocking people in, staff and unauthorized individuals occupying disabled parking spaces, heated arguments between clients, cars being backed into, and people hastily departing the area.

Impossible to reach on the phone

The employees are delightful and welcoming, but attempting to schedule an appointment by phone is incredibly frustrating. As a parent of a young child, I've found myself dialing between 70 and 120 times without successfully connecting, which is deeply worrying when you need medical assistance.

Terrible customer support on the phone

Absolutely terrible at picking up or returning phone calls, completely unreliable communication.

Doctor didn't listen to my concerns

I had a scheduled consultation with a female physician, but was thoroughly let down by her unprofessional approach. She treated the interaction like a hierarchical transaction, demonstrating a complete lack of patient care. From the start, she needed to improve her interpersonal skills as a medical professional. I wasn't requesting free medication, merely expressing my willingness to purchase, but I wanted her to listen to my current medication regimen and discuss potential side effects or complications. However, she was entirely unresponsive and dismissive. She stood by the door, seemingly eager to usher me out, repeatedly stating she wouldn't recommend any tests or provide guidance. Her advice was simply to consult the pharmacy. But what if the prescribed medications aren't alleviating my condition? Why would I endure long waiting times and a complex appointment process if I weren't genuinely concerned about my health? It would be far simpler to purchase over-the-counter medication. Her callous and indifferent attitude left me emotionally drained and stressed for the entire day.

Terrible clinic with zero help

Steer clear of this nightmare. I've been attempting to schedule a consultation for my iron deficiency and was consistently stonewalled and ignored after months of persistent effort and countless hours of trying to secure an appointment. As a result, my condition was left unaddressed, and I've now developed severe anemia!!

Terrible surgery with wrong prescriptions

Absolutely dreadful surgical experience. I wouldn't even rate this place a single star if I could. They're perpetually booked from Monday through Friday, and even if you manage to secure an appointment, they'll redirect you to private physicians. Moreover, they're notorious for issuing incorrect medical reports and prescriptions to patients.

Useless e-consult left me frustrated and stuck

I've just completed an online consultation and feel utterly frustrated, having squandered an hour of my time with absolutely no meaningful assistance. The consultation concluded with a recommendation to contact the practice directly, which is incredibly problematic. If you're not among the first to call precisely at 8 AM, you're essentially guaranteed to be stuck in an endless queue or assigned an impersonal number. In short, this e-consultation process is completely useless.