Lister House Surgery
Bad! (84 reviews)
Bad! (84 reviews)
Appointment access remains the dominant concern across feedback, with patients reporting persistent difficulties reaching the practice by phone, encountering engaged lines, dropped calls, and rapid exhaustion of available slots within minutes of opening. The booking experience is characterised by long waiting times on hold, inaccessible online systems, and frequent redirection to alternative services such as walk-in centres or NHS 111. Communication barriers extend beyond appointment scheduling, with patients struggling to reach reception staff for follow-up queries and prescription requests.
Clinical care experiences are mixed. While some patients report responsive and supportive doctors, others describe dismissive interactions, minimal consultation time, and unresponsive approaches to patient concerns. Reception experiences similarly vary, with some staff noted as courteous and helpful, whilst others are described as unprofessional, rude, or unhelpful. Several patients highlighted positive experiences with specific nursing and clinical staff members who demonstrated care and attentiveness.
The practice environment and operational capacity present ongoing challenges. Patients report overcrowded waiting areas, long queues forming before opening hours, and a general sense that the practice is unable to accommodate its patient load effectively. These systemic issues appear to have intensified since the pandemic, with patients noting a marked decline in service quality and accessibility compared to previous years.
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Appointment access remains the dominant concern across feedback, with patients reporting persistent difficulties reaching the practice by phone, encountering engaged lines, dropped calls, and rapid exhaustion of available slots within minutes of opening. The booking experience is characterised by long waiting times on hold, inaccessible online systems, and frequent redirection to alternative services such as walk-in centres or NHS 111. Communication barriers extend beyond appointment scheduling, with patients struggling to reach reception staff for follow-up queries and prescription requests.
Clinical care experiences are mixed. While some patients report responsive and supportive doctors, others describe dismissive interactions, minimal consultation time, and unresponsive approaches to patient concerns. Reception experiences similarly vary, with some staff noted as courteous and helpful, whilst others are described as unprofessional, rude, or unhelpful. Several patients highlighted positive experiences with specific nursing and clinical staff members who demonstrated care and attentiveness.
The practice environment and operational capacity present ongoing challenges. Patients report overcrowded waiting areas, long queues forming before opening hours, and a general sense that the practice is unable to accommodate its patient load effectively. These systemic issues appear to have intensified since the pandemic, with patients noting a marked decline in service quality and accessibility compared to previous years.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Sandeep S.
2 years ago
Bad!
Terrible gp with many mistakes
Most of the worst gear possible.
Jordan 1.
2 years ago
Bad!
Worst customer service at the front desk
The front desk employees display an appalling lack of professionalism and courtesy.
K K.
2 years ago
Bad!
Reception heroes saved my son's care
The reception team at this facility were exceptional, demonstrating remarkable dedication and assistance with my concerns. Conversely, the clinical staff repeatedly disappointed me, and without the proactive efforts of the reception team, I doubt my son would have received adequate support. The clinical staff seemed disengaged and intent on providing only the most minimal care. The overall experience felt genuinely concerning. While I recognize the immense strain on NHS services, this does not justify compromising patient care or taking shortcuts.
Gayle M.
2 years ago
Excellent!
Neurology referral canceled after memory test
I am utterly shocked and distressed by the treatment my husband received from Dr Das during our recent consultation. My husband is struggling with significant memory loss, confusion, and difficulty recognizing family members. He experiences daily episodes of disorientation, often not knowing his location, followed by severe headaches. During her assessment, he failed the memory test, and she initially indicated a referral to neurology for further investigation. However, just 12 hours later, she abruptly sent a text message rescinding her referral recommendation. I've attempted to contact the surgery for clarification, but have been unable to reach anyone. My husband is employed and now feels terrified, embarrassed, and powerless due to his condition. This sudden reversal has only added to his stress and anxiety. It is absolutely unacceptable that a medical professional would treat a patient who has waited an incredibly long time to seek help in such a dismissive manner. It's clear something is wrong with his health, yet all he receives is a casual text message cancelling his potential diagnostic pathway. This is disgraceful conduct from a doctor. We desperately need a second opinion, but even attempting to make contact is futile as the phone lines are perpetually engaged.