Little Chalfont Surgery

Dr Kennedy's Caring Approach Helped Me

I was thoroughly impressed by my interactions with Dr. Kennedy during today's appointment and Dr. Burr from last week. I feel incredibly thankful for their care 🥰

Frustrating Appointment System in Amersham

The medical staff here are delightful, but only if you can manage to actually communicate with them. Their appointment scheduling system is incredibly frustrating. You're limited to either receiving a physical letter through your letterbox - which is absurd given my location in Amersham - or using their so-called 'econsult' system, which is completely useless. It bombards you with countless unnecessary questions, and after laboriously completing the form, you're expected to wait up to 48 hours before receiving any response. Whatever happened to simply calling and booking an appointment? What purpose do the receptionists even serve? And when you do attempt to call, they dismissively tell you to ring precisely at 8:30 when they open, which is ridiculous since not everyone needs medical attention first thing in the morning. It's no surprise the hospitals are overcrowded with such a dysfunctional approach to patient care.

Quick and caring surgery center

Outstanding medical care - Whenever I've required an appointment, I've always been accommodated, and each physician goes to extraordinary lengths to support my needs. My interactions have been consistently positive and exceptional!

Frustrating Care at Little Chalfont Surgery

As a professional in the health and digital health sector, I find Little Chalfont surgery consistently underwhelming and deeply troubling. Having been a patient here and attempting to assist family members managing chronic conditions, I've encountered significant obstacles. The digital barriers, exclusionary practices, staff attitudes, and poor interpersonal skills have been a source of ongoing frustration. I intend to formally address these concerns with the surgery's management. (I urge readers to reflect on the challenges faced by elderly community members who lack digital literacy or access, rendering them unable to effectively communicate the difficulties they experience when seeking medical care at this facility.)

Sad Decline of a Once-Great Place

Once a top-notch establishment, it completely fell apart during COVID-19.

Dr. Bajwa Great, But Receptionists Are Awful

The medical professionals at this clinic are quite decent (Dr. Bajwa stands out as particularly supportive), but the reception team is a significant drawback. They consistently demonstrate an unacceptable level of rudeness, disrespect, and indifference. Multiple times, I've experienced being talked down to by employees who seem more interested in chatting among themselves over coffee than providing proper customer service. It's truly disappointing, especially given the compassionate care I've previously received from the doctors. 😔

Rude Staff Ruined My Entire Trip

Absolutely dreadful customer support. They demonstrate zero empathy or care for their clients' needs.

Terrible wait times at this clinic

Subpar customer support with a clear reluctance to schedule an in-person medical consultation

Frustrating and Outdated Medical Practice

These reviews are absolutely abysmal. If this were an educational institution, it would undoubtedly prompt an immediate inspection. Why hasn't a similar evaluation taken place here? Moreover, when attempting to contact them, the initial greeting is a distinctly unwelcoming 'Due to government restrictions...' I was certain that all Covid-related government restrictions had been abolished quite a while back. The community of Little Chalfont unquestionably merits a significantly superior healthcare service.

Terrible Phone Service Ruined My Medical Appointment

Impossible to reach by phone, and if by some chance they pick up, they immediately disconnect the call. Fortunately, I have access to a private general practitioner, so I'll be switching my care. This level of service is completely unacceptable.

Doctors Are Good, But Communication Is Terrible

Superb medical professionals, provided you actually manage to see them. Their communication skills, however, are abysmal, particularly when attempting to reach out. As others have noted, their handwritten/manually mailed correspondence during the COVID period perfectly illustrates their antiquated communication approach! (One receptionist even proudly proclaimed her ineptitude with 'contemporary technology'.) Currently, the sole after-hours contact method is an 'e-consult' system that—you guessed it—is unavailable outside of business hours. Simply outstanding.

Frustrating doctor's surgery with medieval prescription system

Attempted to book a medical appointment at this practice - what a nightmare. Their prescription renewal process is absurdly outdated: you're expected to handwrite a letter, physically print it, and then manually deliver it to their office. It's like they're living in the dark ages. The clinic operates with an antiquated approach, staffed by completely unhelpful personnel, and seems perpetually closed. Utterly frustrating experience.

Worst Healthcare Experience I've Ever Had

This medical practice demonstrates a complete lack of accountability for patient care. The entire staff, from front desk personnel to physicians, exhibits an appalling level of unprofessionalism. There's a total absence of coherence, with conflicting information being provided at every interaction, leaving patients confused and frustrated.

Worst Bank Ever, Switched Accounts

These guys deserve rock-bottom ratings, and I've already jumped ship to a different provider.

Frustrating Surgery Care Since Covid Began

Since the pandemic, this medical practice has been completely ineffective, and getting an appointment remains incredibly challenging. They never reached out about vaccinations, so I booked both my husband's and my own through the NHS website. I contracted covid in July. I received my flu shot four weeks ago at Boots instead of waiting for the surgery to potentially contact me. I've been experiencing a persistent cough since the flu jab and attempted to consult a doctor. I've confirmed I don't have covid via a lateral flow test, but the surgery insists I must obtain a PCR test before seeing a physician, which means I now have to wait two additional days for results. As a result, I am actively seeking a new medical practice.

Receptionist Killed My Appointment and Attitude

Steer clear of scheduling a visit since they'll claim no record of your appointment upon arrival. The front desk staff is hands-down the most unprofessional and inept individual you'll encounter. You'd be wise to seek out a genuine medical professional who actually cares about patient service.

Rude Receptionist Botched My COVID Vaccine Booking

Negligence and incompetence - completely unacceptable service The medical practice was tasked with coordinating my COVID vaccinations. As an individual over 50, when the recommended interval between doses was reduced to 8 weeks, no one reached out to me. After 9 weeks of silence, I initiated contact. The receptionist was possibly the most discourteous, callous, and obstructive staff member one could encounter. The reality emerged that they had experienced a systemic breakdown and were no longer managing vaccination scheduling. What was their plan for informing patients who were anticipating notification? They proved incapable of securing a second vaccine dose within the NHS's 12-week window. Absolutely staggering.

Unethical Clinic Wrongly Reported Me to Police

STAY AWAY !!!! DO NOT TRUST THIS PLACE, THEY WON'T HELP YOU !!!!! The medical facility prescribed me incorrect medication, resulting in a seizure disorder, and now they refuse to provide treatment. Despite repeatedly calling throughout the pandemic and explaining my vulnerable status, I requested a phone consultation with Dr. R S Bajwa, but they insisted I could only communicate by physically delivering a handwritten note - an impossible option for me. Their staff were incredibly dismissive and completely disregarded my mental health challenges. Then, shockingly, the police suddenly appeared at my home. They filed harassment reports and even claimed I threatened to bomb the building - an absolutely false accusation that is deeply offensive, especially as someone from South Africa with a family history impacted by terrorist bombings in the 1980s. They have now terminated my medical care and are providing zero assistance with my transition, as evidenced by their extreme action of involving law enforcement.

Caring Staff Helped Me Through Pandemic

Throughout the challenging pandemic period, I've been impressed by the professionalism and supportiveness of both the medical staff and administrative team. It's disheartening to encounter negative feedback, especially when our healthcare providers are so crucial in helping us maintain our well-being during such a stressful and uncertain time.

Frustrating Covid-Era Communication Nightmare

This medical practice used to be reliable, but since the pandemic, their patient support has drastically declined. They consistently redirect patients to e-consult when called, and after multiple attempts over two days, no meaningful response was received. The GP surgery refuses email communication, insisting patients must physically visit and submit written requests - an approach that seems completely unreasonable, especially during a health crisis. Their communication strategy appears deliberately designed to deter patients from seeking medical assistance. The lack of accessible and responsive healthcare is unacceptable. I strongly advise avoiding this surgery and recommend finding an alternative healthcare provider.