Little Lever Health Centre 1

Frustrating medical experience with questionable care

Visited the doctor three weeks back, underwent X-ray examination which appeared normal. Phoned the office to inquire about next steps, and they informed me everything looks fine and I'm cleared. Despite ongoing discomfort and sleepless nights, apparently I'm supposed to be okay!!!!!!

Exceptional healthcare with compassionate and efficient service

I decided to switch to this medical practice after enduring a subpar experience with my previous healthcare provider, and it was absolutely the right choice. Their online consultation process is excellent, efficiently guiding patients to the most appropriate specialist with minimal waiting time. I consistently feel that my healthcare needs are appropriately prioritized, whether it's for urgent matters or scheduled routine check-ups. The practice boasts a diverse and skilled team of professionals. During consultations, I've always appreciated that I'm given ample time to discuss and contribute to my treatment plan, never feeling hurried or dismissed. I wholeheartedly endorse this practice to anyone seeking compassionate and efficient healthcare.

Terrible medical care with zero compassion for patients

The medical staff here are mostly terrible, with only a rare exception that proves the rule. I caught a severe scabies infection, and shockingly, no one showed any compassion. Most doctors acted like it was my personal fault and refused to provide me with treatment lotion. This condition CANNOT RESOLVE WITHOUT PROPER MEDICATION! I was constantly shuttling between numerous doctors, with one simply telling me to purchase the lotion over the counter! AT A STAGGERING £25 FOR A 150ML BOTTLE, which I need to apply from head to toe, and I'm not a small person. I was dismissed via text message when requesting the lotion and instructed to book a doctor's appointment, but the available times never aligned with my work schedule, which pays for both my bills and this ridiculously expensive treatment! Steer clear of this practice. Some receptionists behave as though you must explain your medical issue to them before being permitted to schedule an appointment. Only one young, kind lady tries to help; the others are ruthless, insisting you complete an online form if you don't immediately disclose your problem - something I'm completely uncomfortable doing. I was essentially forced to reveal personal medical details! I will absolutely never return to this clinic.

Compassionate doctor who truly cares about patients

Dr. Lakhi from the Horwich medical center is excellent. He truly pays attention and provides top-notch care. I'll definitely be requesting his services exclusively in the future.

Accessible, welcoming location with helpful community resources

Conveniently located with ample parking at no cost. Ground floor entrance ensures easy wheelchair access. Immaculately maintained premises with a welcoming, supportive team. Abundant informational brochures showcase local community events, and the facility is connected to a top-notch library.

Compassionate doctors who truly care for families

I have nothing but praise for the physicians at Little Lever BCP who have treated both myself and my kids. I switched medical practices from Spring View Medical due to the subpar doctors there. The doctors at my new practice have been exceptional and compassionate. I'm truly grateful I made the change. My sincere appreciation to them.

Worst medical service ever terrible reception nightmare

Awful communication! Consistently unhelpful, they only suggested scheduling an appointment early in the morning without addressing any medical concerns. Completely frustrating experience!

Reliable support when life gets tough

Consistently stood by my loved ones during our times of need.

Terrible healthcare experience with negligent medical staff

Completely disregarding patient well-being. Dismissing my genuine medical concern, they redirected me to a generic wellness consultant who was utterly clueless about my test results and their implications for my actual health problem.

Terrible healthcare experience at local medical practice

The medical staff at this clinic are completely indifferent to patients' health concerns, treating consultations as mere transactions to be rushed through. They seem solely focused on quickly dismissing patients without any genuine interest in understanding or addressing their medical issues or overall health condition.

Worst customer service ever terrible waiting experience

I've been sitting here since the morning, waiting for my scheduled appointment, and they still haven't contacted me. I've made two phone calls inquiring about the status of my visit, and each time I was simply told to be patient and that someone would reach out shortly. Now, with just 10 minutes remaining before the office closes, I still haven't received any communication.

Frustrating healthcare experience with poor communication

Despite having GPS, you'll encounter endless waiting times only to be informed that no appointments are accessible. The administrative staff fail to return calls about follow-up consultations and then claim they didn't see the original request, which becomes apparent only after you've spent weeks trying to get through.

Worst product ever, do not recommend

Terrible

Frustrated patient highlights communication breakdown with cameron

Reception staff Cameron repeatedly failed to listen to my concerns. I had an appointment with a nurse for blood tests, and she even called me by the wrong name. 😑 The nurse advised me to schedule a follow-up appointment in 2 weeks to review my results. I relayed this to Cameron, who provided me with a date and time. However, when I checked patient access online that evening, I discovered he had booked me for a doctor's telephone callback instead of a nurse appointment. I subsequently cancelled the appointment. This seems like a waste of the doctor's valuable time and resources, as well as my time, just to be told to make another nurse appointment, similar to the previous situation. It's a frustrating and repetitive cycle. Cameron, please listen and pay attention to the details.

Terrible phone service ruins great medical care

Absolutely absurd! Stuck on hold as the "first in line" for nearly three-quarters of an hour, only to have someone answer with a brief "hello" and then immediately hang up. The medical staff themselves are competent, but the excessive waiting completely destroys the entire experience.

Nightmare medical experience with zero customer support

The surgical center is absolutely dreadful. Their communication is non-existent - getting someone on the phone is practically impossible, with wait times stretching to nearly half an hour. There's no way to actually speak with a live person. Their scheduling is equally frustrating, as they send appointment notifications with just a day's notice and expect patients to immediately rearrange their entire schedule. When I suffered a pelvic fracture, they even went so far as to cancel my ambulance transport, leaving me completely stranded.

Chaos at the medical office that day

Received a message indicating a vehicle had collided with the medical facility. My assumption is that it was likely a patient who had recently interacted with the front desk staff.

Frustrating service with endless bureaucratic hurdles

Typically, navigating their intricate processes requires 6-8 attempts just to secure a single instance of the assistance you're seeking. Predictably, they then claim to be overwhelmed with work.

Frustrating medical practice with terrible booking system

Securing an appointment is incredibly challenging. Phone lines are perpetually congested. Administrative personnel consistently require prompting to follow up on tasks. Referral management appears to be problematic, with multiple patients experiencing similar issues. Their appointment booking system is utterly impractical. Daily slots are technically available, but patients must frantically telephone precisely at 8 am to potentially secure a spot. This approach completely disrupts personal scheduling, as appointment times remain unpredictable. Frequently, all slots vanish before patients can connect. The system eliminates patient preferences regarding doctor selection, branch location, and even appointment likelihood. Inconvenient timing offers no flexibility. Despite claims of reserving 30% of appointments for emergencies, this appears entirely fictitious - slots are simply awarded to whoever manages to telephone first, regardless of medical urgency. The waiting area is chaotic, with unsupervised children creating significant disruption. Such an environment seems inappropriate, particularly surrounding patients awaiting medical attention. Collectively, the service is utterly unacceptable. Should alternative options exist, I strongly advise exploring different medical practices.