Little London Surgery

Reception staff accommodated me as a carer

I would like to express my gratitude to the pharmacy team at this surgery who provided continuous support and consistently followed through on their assistance. I am also very appreciative of the reception staff who have always been accommodating and understanding of my role as a carer. Additionally, I want to thank the clinical staff members who have provided excellent care. I truly value this practice for having such dedicated and professional team members. Thank you.

Reception staff wouldn't listen to emergency call

I attempted to reach the practice multiple times before my call was answered. When I finally got through, I was told that no appointments were available that day. I explained that my situation was urgent, but was advised to call back the following day. I felt the staff member was dismissive and did not take time to listen to what I needed to discuss. I found this response frustrating given the circumstances.

Receptionists won't answer the phone

Zero stars. The reception staff demonstrated poor conduct and consistently failed to answer telephone calls. When calls were answered, callers were informed that no appointments were available that day and were instructed to ring back at 8 o'clock. Multiple unsuccessful call attempts were made to the practice.

Practice ignored allergy information repeatedly

0 star. The practice continues to prescribe medication that my relative has a known allergy to.

Appointments consistently delayed and rushed

My scheduled appointments are consistently delayed. The clinical staff do not appear competent, and they seem disinterested in patient wellbeing. I have formed a very negative view of this practice. Unfortunately, I cannot recommend it.

Long-term patient with consistently good care

I have been a patient at this practice for many years. The clinical staff are excellent and I have always had positive experiences when attending appointments. The entire team, including nursing and administrative staff, are wonderful. I am very satisfied with the care I receive and would not consider changing practices.

Receptionist was dismissive at the window

The receptionist became frustrated when asked to open the window during our interaction and I felt the manner of communication was unwelcoming.

Reception staff went the extra mile with callbacks

My mum requires a brief letter confirming she is suitable to join a gym. Given her medical conditions, the gym has requested a short note rather than extensive documentation to approve her membership. We were informed there would be a £10 charge for this letter. The reception staff member was genuinely helpful and even called back to explore alternative options. I'm puzzled by the fee for a straightforward letter confirming she can safely exercise, as I believed this type of support would be provided as part of standard care.

Couldn't get through on the phone today

One of the worst medical practices I have been registered with. I attempted to book an appointment today and made multiple phone calls without anyone answering.

Couldn't get through on the phone

I attempted to book an appointment by phone but was unable to reach anyone after multiple attempts. When I attended in person, I found the reception experience disappointing. The staff member I interacted with was dismissive and did not treat me with the courtesy I expected as a patient. Overall, I felt the focus was on operations rather than genuine patient care.

Reception wrote down medicines instead of issuing prescription

I attended the practice recently to collect my prescription for a nutritional deficiency. I was provided with a handwritten note listing medications, which the receptionist indicated had been advised by the clinician and could be taken to any pharmacy. I have concerns about this approach, as it appears the practice may be moving away from issuing formal prescriptions. I am uncertain whether this method is safe or appropriate, particularly if any adverse effects were to occur, as there would be no official documentation to refer to. I question whether this practice complies with proper procedures.

Staff were helpful and friendly throughout

The team at this practice is very pleasant and the clinicians are consistently helpful and accommodating.

Long waits and appointment-only access frustrating

This establishment requires appointments to be scheduled in advance, even for early morning visits, and patients unable to secure a slot may not be seen. When consultations do occur, the treatment provided has been limited in scope. Based on this experience, I would not recommend this service.

Receptionist showed genuine care and compassion

A member of the reception team demonstrated genuine compassion, kindness, and helpfulness throughout the interaction.

Long wait despite early arrival time

Had an appointment for my daughter that was scheduled for a particular time, but we ended up waiting considerably longer than expected before being seen. Other patients who arrived after us appeared to be called in ahead of us, which was frustrating and confusing.

Removed from practice after decades of loyalty

I was deeply disappointed by the service provided. My parents have been registered with this practice for many decades, having followed them through several relocations. Despite their long-standing loyalty and commitment to the practice throughout these moves, they were removed from the patient list in their later years. This decision felt unjust and has caused considerable concern, particularly regarding access to essential prescriptions and medical supplies that my parents rely on for their health and wellbeing. The situation has left them in a difficult position with their medications and necessary items now unavailable. I believe the relevant regulatory bodies should examine how this practice manages patient care and retention, as I feel the treatment of long-term, loyal patients in this instance has been wholly inappropriate. It appears that financial considerations may be prioritised over the value of patient loyalty and continuity of care.

Switched postcodes for this surgery

I relocated back to my previous area specifically because of this practice. They are exceptional. I would award additional stars if it were possible. The entire team, including those at reception, are wonderful. If you have any doubts about their quality, you will appreciate the difference once you experience care elsewhere.

Couldn't get through on the phone line

Attempting to book an appointment by phone results in a constantly engaged line. When contact is finally made, the receptionist inquires about the nature of the visit before informing that no slots are available. This is frustrating. I called early in the morning but was unable to secure an appointment despite speaking with reception staff. The booking process feels ineffective.

Efficient reception staff made booking easy

Highly organised and courteous.

Struggling to book appointments by phone

Attempting to book an appointment by phone on the same day proves challenging, as the phone lines are frequently engaged and availability is rarely offered when contact is finally made. This situation is frustrating.