Little London Surgery
Average! (67 reviews)
Average! (67 reviews)
Patient feedback reflects a mixed experience across the practice. Clinical care receives consistent praise, with patients describing healthcare professionals as compassionate, respectful, and competent. Reception staff performance is notably polarised, with some patients reporting welcoming and helpful interactions, whilst others describe dismissive and unwelcoming conduct. Appointment accessibility emerges as a significant concern, with patients reporting difficulty reaching the practice by phone, long waiting times for available slots, and delayed consultations once booked. Communication around booking processes and practice policies appears inconsistent, leaving some patients frustrated by unclear expectations. Several patients note that the practice has deteriorated in recent years, particularly regarding responsiveness to patient concerns and the booking experience.
Where clinical consultations do occur, patients generally report positive experiences with professional care and clear explanations. However, concerns have been raised about limited consultation time and the practice's approach to managing multiple health issues within single appointments. The practice environment is described as well-maintained and spacious. Positive feedback highlights instances of exceptional support, particularly when reception staff have gone beyond standard procedures to assist with urgent matters or complex queries. The inconsistency between positive and negative experiences suggests that service quality may vary depending on individual interactions and circumstances.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Patient feedback reflects a mixed experience across the practice. Clinical care receives consistent praise, with patients describing healthcare professionals as compassionate, respectful, and competent. Reception staff performance is notably polarised, with some patients reporting welcoming and helpful interactions, whilst others describe dismissive and unwelcoming conduct. Appointment accessibility emerges as a significant concern, with patients reporting difficulty reaching the practice by phone, long waiting times for available slots, and delayed consultations once booked. Communication around booking processes and practice policies appears inconsistent, leaving some patients frustrated by unclear expectations. Several patients note that the practice has deteriorated in recent years, particularly regarding responsiveness to patient concerns and the booking experience.
Where clinical consultations do occur, patients generally report positive experiences with professional care and clear explanations. However, concerns have been raised about limited consultation time and the practice's approach to managing multiple health issues within single appointments. The practice environment is described as well-maintained and spacious. Positive feedback highlights instances of exceptional support, particularly when reception staff have gone beyond standard procedures to assist with urgent matters or complex queries. The inconsistency between positive and negative experiences suggests that service quality may vary depending on individual interactions and circumstances.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Pedro M.
3 years ago
Excellent!
Friendly reception and attentive doctors
The medical staff and front desk team are both competent and helpful, making for a positive experience overall.
Kristina K.
3 years ago
Bad!
Long waits despite having an appointment
The practice can be difficult to reach and they won't assist you unless you have a scheduled appointment. Even when you do have one booked, there can be significant delays. The overall experience has been unsatisfactory.
Adeola K.
3 years ago
Excellent!
Staff went the extra mile for appointment access
I would like to extend my gratitude to all the team members at this practice. The entire staff demonstrate remarkable reliability, compassion, helpfulness, and professionalism, consistently making efforts to arrange the earliest possible appointments. They are notably proactive in their approach. Referrals are processed promptly when required, and I received excellent support during a period when I needed documentation for various purposes. Many others have spoken positively about their experiences at this surgery, expressing their appreciation and recommending it to others due to the high standard of care provided. I would rate this practice at the highest level.
Mark D.
3 years ago
Great!
Doctors who actually listen to you
Positive experience with the medical team
Sheila P.
3 years ago
Excellent!
Friendly reception staff and punctual appointments
The reception team consistently demonstrated friendliness and helpfulness. Appointments generally ran to schedule. Much appreciated.
Shirley W.
3 years ago
Excellent!
Friendly receptionists made the difference
I have consistently experienced the reception team to be welcoming and supportive.
Pete C.
3 years ago
Excellent!
Felt listened to and genuinely cared for
I'm very grateful for the care I received and feeling much better now.