Littleton Surgery

Disappointing ear wax removal with poor communication

I scheduled an ear wax irrigation appointment, but upon arrival, I was informed that only one ear could be treated at a time - something that was not communicated during the initial booking, which left me quite dissatisfied. The procedure itself was extremely uncomfortable because the water used was very cold. I repeatedly mentioned the water temperature to the practitioner - three times, in fact - but my concerns were completely disregarded. From previous experiences, I knew warmer water was typically used. The practitioner claimed she could not see any wax being removed and suggested I visit the pharmacy. I explained that the pharmacy would only provide ear drops, which I had already purchased, and that ear wax removal would be challenging due to my narrow ear canal. I recommended a referral to the hospital for a more thorough procedure. She stated she would consult with my GP and that I should await a referral. I hope these observations will help your practice improve its service and patient care.

Impossible to speak to a doctor

I have been at this GP for ove 10 years and its always been okay, but since covid it has been impossible to see a doctor or get new prescriptions. I've given up will be chaning GP unfortunately

Fantastic service with quick and helpful support

Swift and competent handling of my inquiry.

Smooth and speedy phlebotomy with friendly staff

The staff at the front desk consistently demonstrate exceptional courtesy and are always eager to assist, often greeting me by name before I even introduce myself. The reception area maintains a serene and immaculate environment, typically uncrowded. During my recent blood draw visit, a young phlebotomist provided a warm and professional experience, swiftly completing the procedure with remarkable speed and skill.

Friendly and efficient dental care experience

Arrived right on time for my visit. The personnel were compassionate and considerate throughout my entire experience.

Friendly staff made my medical visit pleasant

Welcoming staff and compassionate medical professionals.

Wow, these guys really know their stuff

Outstanding customer support!

Wonderful care and compassionate medical team

Melanie and the team at Littleton Surgery are wonderfully accommodating and compassionate, especially when addressing any concerns that come up. I truly appreciate their approach and support.

Exceptional care from compassionate medical professionals

I extend my sincere gratitude to Littleton Surgery and Melanie for their exceptional care and dedication to addressing my healthcare requirements.

Exceptional care and support from littleton surgery team

Littleton surgery went above and beyond to assist me with my medical appointments and follow-up care. The entire staff was incredibly friendly and provided clear, helpful information. I want to express my gratitude to the team and especially to Melanie for their exceptional support.

Exceptional care from a compassionate medical team

The team at Littleton Surgery, particularly Melanie, truly stands out for their exceptional support and dedication. They're incredibly compassionate and consistently work hard to ensure patients receive the best possible care. Much appreciation for their outstanding service!

Heartless service during my most vulnerable time

I'm not one to typically post public reviews, but as someone who relies on and trusts online feedback, I feel compelled to share my experience with Littleton Surgery. After recently relocating to Esher, I was seeking a new local GP. I selected Littleton based on glowing reviews highlighting their friendly staff, convenient booking process, and welcoming atmosphere. Regrettably, my experience has been utterly disheartening. My initial contact with Littleton began after discovering my pregnancy. Being a first-time expectant mother, new to the area, and in the process of transferring medical records, I sought guidance from the practice. The initial phone interaction was shockingly impersonal. Upon explaining my pregnant status and seeking direction, the receptionist was abrupt and unhelpful. She offered no congratulations or support, simply stating they couldn't assist due to incomplete records. Consequently, I consulted my previous GP, who suggested self-referral to a hospital. I independently researched and arranged this, simultaneously submitting a pregnancy notification through Littleton's online portal. Two days later, reception curtly instructed me to self-refer to Kingston Hospital. Within ten days, I was emergency hospitalized experiencing a miscarriage. Attempting to connect with a doctor afterward proved frustratingly difficult. Despite requesting medical consultation, I waited over 24 hours for a response. A promised callback within a specific timeframe never materialized. Visiting the practice in person, I shared my traumatic experience. The reception staff displayed remarkable emotional detachment—neither acknowledging my loss, apologizing for missed communication, nor offering supportive follow-up. They merely mentioned potential GP appointments could take weeks. Unsurprisingly, I will not continue as their patient and caution others considering this practice. Prospective patients should approach with significant skepticism.

Exceptional care and understanding at littleton gp

I recently joined Littleton GP and have been thoroughly impressed with their service. The staff has been remarkably accommodating and professional throughout my interactions. Dr. Viola, in particular, stands out as an exceptional healthcare provider. Her medical expertise is evident in her comprehensive approach to patient care. She meticulously explains complex medical details, ensuring patients comprehend the intricacies of their physical condition. What sets her apart is her commitment to educating patients about the underlying mechanisms of their injuries, going beyond surface-level treatment. By helping patients understand the anatomical context and root causes, she fosters a deeper sense of confidence in the healing process. Her detailed explanations and genuine support create a sense of trust and partnership in healthcare. Highly recommended.

Fantastic experience with caring medical professionals

Exceptional medical procedure with a wonderfully welcoming team - the front desk personnel were particularly delightful!

Quick and friendly service saved my holiday

Incredibly supportive staff who swiftly scheduled my appointment, which was crucial given my upcoming travel. Melanie was absolutely wonderful and provided such a warm, welcoming service.

Exceptional service with remarkable customer dedication

Went the extra mile to secure the necessary details. Much appreciated.

Friendly service with practical advice from rose

Rose provides excellent guidance and support. Appreciate her assistance. Thank you, Nigel.

Melanie saved the day with her amazing service

Appreciate Melanie's incredible assistance and upbeat demeanor while helping me quickly receive my medication last week. Her professionalism and friendly approach as a medical receptionist are truly commendable. Chantal Blake

Excellent medical care from a compassionate doctor

Swift, competent, and compassionate care provided by the general practitioner.

Fantastic service from melanie the travel expert

Melanie was absolutely wonderful and delivered top-notch customer care!