Patients consistently praise the reception experience at this practice, with staff demonstrating exceptional courtesy, warmth, and responsiveness. Booking appointments is frequently described as efficient, with many patients securing same-day or prompt scheduling. The welcoming atmosphere and friendly demeanor of reception personnel are highlighted across numerous reviews, alongside supportive communication during interactions. Clinical care receives positive feedback for professionalism and attentiveness, with patients appreciating the compassionate approach taken by medical staff.
However, some concerns emerge regarding communication gaps during the booking process and care responsiveness. A small number of patients report difficulties accessing appointments, challenges in reaching practitioners for follow-up care, and instances where important information was not communicated clearly at the time of booking. Additionally, facility cleanliness has been raised as a concern in isolated cases, and one patient reported discomfort during a procedure due to inadequate attention to their stated preferences.
Whilst the practice demonstrates considerable strengths in reception courtesy and booking efficiency, there are opportunities to improve communication consistency during appointment scheduling and ensure more responsive follow-up care, particularly in sensitive circumstances.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
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Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Patients consistently praise the reception experience at this practice, with staff demonstrating exceptional courtesy, warmth, and responsiveness. Booking appointments is frequently described as efficient, with many patients securing same-day or prompt scheduling. The welcoming atmosphere and friendly demeanor of reception personnel are highlighted across numerous reviews, alongside supportive communication during interactions. Clinical care receives positive feedback for professionalism and attentiveness, with patients appreciating the compassionate approach taken by medical staff.
However, some concerns emerge regarding communication gaps during the booking process and care responsiveness. A small number of patients report difficulties accessing appointments, challenges in reaching practitioners for follow-up care, and instances where important information was not communicated clearly at the time of booking. Additionally, facility cleanliness has been raised as a concern in isolated cases, and one patient reported discomfort during a procedure due to inadequate attention to their stated preferences.
Whilst the practice demonstrates considerable strengths in reception courtesy and booking efficiency, there are opportunities to improve communication consistency during appointment scheduling and ensure more responsive follow-up care, particularly in sensitive circumstances.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Belinda R.
one year ago
Excellent!
Exceptional service with a smile at the front desk
Welcoming front desk staff. Always available and ready to help with any concern. Consistently provides a warm, pleasant greeting.
Yusra P.
one year ago
Excellent!
Welcoming space with friendly and attentive team
Delightful and pristine setting. Attentive and supportive personnel.
Daniel C.
one year ago
Excellent!
Fantastic service from a caring medical professional
Recently switched to Littleton Surgery, and my interaction with Melanie was exceptional. She demonstrated remarkable professionalism and courtesy during our conversation. It's truly refreshing to receive such prompt and courteous service. I'm genuinely delighted with my decision to change medical practices. Every staff member I've encountered has been incredibly friendly and supportive. My sincere appreciation goes out to the entire team!
Tina C.
one year ago
Excellent!
Friendly staff made my day better
Extremely supportive and accommodating front desk staff
Micky W.
one year ago
Bad!
Frustrating medical appointment with unexpected gate closure
My mother had a scheduled consultation today, coordinated by Littletons for the Esher Green medical facility. We received one confirmation and two reminder messages. Upon arrival, we discovered the entrance was locked, with another frustrated patient also attempting to gain access. Given my mother's advanced age of 89, my sister and I are increasingly exasperated by the challenges she faces in receiving medical attention. We're seriously considering finding an alternative healthcare provider that can offer a more reliable service. Update: Littletons issued an apology for the inconvenience and maintained they were not responsible for the issue. They had arranged the appointment at Esher Green surgery with good intentions. Despite this experience, we will continue with Littletons and hope future appointments will be more straightforward.
Larry L.
one year ago
Excellent!
Exceptional care and service at the clinic
The front desk personnel were incredibly courteous, accommodating, and welcoming. Viola, who conducted my evaluation, demonstrated extensive expertise and was meticulously thorough in her explanation of my knee issue. She went above and beyond to coordinate a comprehensive physiotherapy plan. I'm genuinely satisfied with my entire experience today.
Bethany P.
one year ago
Excellent!
Great service with a welcoming smile
Welcoming front desk staff
Kamila B.
one year ago
Excellent!
Welcoming staff made my day better
The front desk staff were incredibly welcoming and consistently went out of their way to assist me with a smile.
Andrew B.
one year ago
Great!
Helpful diabetes management advice from freestyle libra
Highly informative discussion that provided valuable insights into effectively handling my diabetes treatment plan, guided by the data from my Freestyle Libra readings.
Nick S.
one year ago
Excellent!
Reliable and professional service every time
Consistently professional and quick to get things done.
Catherine S.
one year ago
Excellent!
Efficient and friendly staff make all the difference
The front desk team is incredibly supportive and adept at managing patient needs swiftly and effectively, even during hectic periods at the clinic.
Lucy B.
one year ago
Excellent!
Quick and smooth blood test experience
Scheduled a blood draw, secured the slot swiftly, and when the day arrived, everything ran smoothly and with impressive precision.
Louis G.
one year ago
Excellent!
Friendly staff makes all the difference
Excellent customer support. The staff member at the front desk, Melanie, provided outstanding assistance.
Sylvia K.
one year ago
Excellent!
Fantastic support that truly delivers
Quick and attentive staff providing excellent customer support
Greg N.
one year ago
Excellent!
Compassionate care beyond expected hours
Exceptional appointment experience. Despite my late arrival, the surgical center accommodated me graciously and extended their hours. The front desk personnel were particularly welcoming and helpful.
David B.
one year ago
Excellent!
Great service with friendly staff
Responsive and supportive
Phil H.
one year ago
Excellent!
Quick and caring medical service
I secured a booking for the very same day after making an early morning call. The front desk staff was incredibly courteous and kind, and the female musculoskeletal specialist I consulted was extremely competent and meticulous in her approach.
Adam T.
one year ago
Excellent!
Melanie made my administrative tasks a breeze
Incredibly seamless and enjoyable interaction! Melanie demonstrated exceptional warmth and professionalism, transforming administrative inquiries into a truly delightful process.
Skole S.
one year ago
Excellent!
Amazing customer service with a smile
Melanie at the front desk provides outstanding customer service. Her professionalism and attentiveness are truly top-notch. Much appreciation.
Admir S.
one year ago
Excellent!
Great service and top-notch medical care
Exceptionally friendly reception team and truly remarkable physicians!