Patient Experience Summary

Patients consistently praise the reception experience at this practice, with staff demonstrating exceptional courtesy, warmth, and responsiveness. Booking appointments is frequently described as efficient, with many patients securing same-day or prompt scheduling. The welcoming atmosphere and friendly demeanor of reception personnel are highlighted across numerous reviews, alongside supportive communication during interactions. Clinical care receives positive feedback for professionalism and attentiveness, with patients appreciating the compassionate approach taken by medical staff.

However, some concerns emerge regarding communication gaps during the booking process and care responsiveness. A small number of patients report difficulties accessing appointments, challenges in reaching practitioners for follow-up care, and instances where important information was not communicated clearly at the time of booking. Additionally, facility cleanliness has been raised as a concern in isolated cases, and one patient reported discomfort during a procedure due to inadequate attention to their stated preferences.

Whilst the practice demonstrates considerable strengths in reception courtesy and booking efficiency, there are opportunities to improve communication consistency during appointment scheduling and ensure more responsive follow-up care, particularly in sensitive circumstances.

Appointment

81.20 %
Great

Reception

86.30 %
Excellent

Cleanliness

75.50 %
Great

Care

79.15 %
Great

Respect

80.85 %
Great

Seen on time

82.75 %
Great

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GM

Gill M. Google one year ago

Rating

Excellent!

Warm welcome at this amazing medical practice

The front desk staff consistently demonstrate exceptional customer service and warmth, a quality that has become increasingly rare in medical practices nowadays!

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NS

Nai S. Google one year ago

Rating

Excellent!

Quick and caring medical experience

Exceptional surgical experience with consistently prompt scheduling and minimal wait times. The medical team and front desk personnel are consistently warm, welcoming, and supportive.

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AD

Angel D. Google one year ago

Rating

Excellent!

Fantastic service with friendly and helpful staff

Viola did an excellent job guiding me through everything and providing helpful suggestions. The reception staff were incredibly warm and pleasant :)

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TS

Tim S. Google one year ago

Rating

Excellent!

Exceptional care and swift diagnosis at littleton surgery

My interaction with Littleton Surgery was absolutely top-notch. I reached out on the previous day, 28/4/25, to discuss my severe knee discomfort. By today, I had already consulted with an orthopedic specialist who provided me with a clear diagnosis and comprehensive treatment strategy. Sincere appreciation goes out to the entire Littleton Team for their exceptional service.

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SJ

Sue J. Google one year ago

Rating

Excellent!

Friendly and professional service beyond expectations

The front desk staff delivered outstanding assistance with a highly attentive approach. Their professionalism and warm demeanor truly enhanced the overall customer experience, demonstrating exceptional customer service skills.

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JT

John T. Google one year ago

Rating

Excellent!

Amazing dental care with friendly staff

Highly commendable service at the front desk. Outstanding medical facility.

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LO

Linda O. Google one year ago

Rating

Excellent!

Friendly staff make this place truly welcoming

The front desk team, Melanie and Rebecca, deliver top-notch service and make every guest feel welcomed and well-attended to.

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PY

Peter Y. Google one year ago

Rating

Excellent!

Exceptional service from a stellar customer representative

Melanie demonstrated exceptional patience and professionalism throughout our interaction. She carefully addressed each of my inquiries and went above and beyond to assist me. I'm thoroughly satisfied with the outstanding service she provided.

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SE

Suren E. Google one year ago

Rating

Excellent!

Melanie made my car buying experience amazing

Outstanding service. Melanie demonstrated exceptional professionalism, was incredibly accommodating, and quickly addressed all my needs.

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GV

Ghdelta V. Google one year ago

Rating

Excellent!

Helpful team makes shopping experience pleasant

Welcoming and personable employees

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RA

Roselyn A. Google one year ago

Rating

Excellent!

Exceptional care at littleton surgery center

My visit to Littleton Surgery was exceptionally impressive from the start. The service was prompt and the staff demonstrated warmth and professionalism. I want to extend my sincere appreciation to the welcoming receptionists and especially to Erin.

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NE

Nina E. Google one year ago

Rating

Excellent!

Amazing first experience with incredible service

From the moment I became a member, the entire team has been incredibly friendly, supportive, and genuinely committed to assisting me in every possible way.

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KS

Kwan S. Google one year ago

Rating

Excellent!

Melanie rocks at medication support and service

Exceptional assistance with prompt and transparent communication. Melanie was outstanding in helping me manage my father's prescription needs. Top-notch customer support!

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KL

Kevin L. Google one year ago

Rating

Excellent!

Reliable and consistent product every time

Consistently reliable and satisfactory.

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RT

Rachel T. Google one year ago

Rating

Excellent!

Viola saved my body from total breakdown

I'm absolutely blown away by Viola, the incredible musculoskeletal expert at Littleton Surgery. If it were up to me, I'd consult her for every single medical issue I encounter!! My deepest gratitude to her.

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VT

Vanessa T. Google one year ago

Rating

Excellent!

Friendly staff made my experience absolutely perfect

During my two separate trips, the front desk staff demonstrated exceptional service. They were incredibly attentive and made certain I received precisely the assistance I was looking for. I truly appreciate their outstanding support!

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CG

Christina G. Google one year ago

Rating

Excellent!

Amazing healthcare with compassionate and skilled staff

Littleton Surgery stands out as a top-notch medical facility. The reception staff are welcoming, competent, and consistently helpful, readily addressing any inquiries patients might have. Dr Navarmani is truly exceptional. Her extensive medical expertise and professional demeanor provide immense reassurance, and her remarkably soothing presence is particularly valuable when patients are experiencing challenging moments. I feel incredibly fortunate to receive care from this outstanding practice.

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SO

Soo O. Google one year ago

Rating

Excellent!

Smooth sailing through medical journey

Top-notch surgical procedure with a warm, welcoming medical team and incredibly compassionate physicians

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NP

Nancy P. Google one year ago

Rating

Excellent!

Great service and caring medical staff

Warm and inviting front desk staff; compassionate and comforting nursing personnel.

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VJ

Vj J. Google one year ago

Rating

Excellent!

Stellar customer care that truly impresses

Exceptional, welcoming customer support that truly stands out

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For practice staff

Respond to patient reviews

Monitor satisfaction trends

Generate CQC evidence reports

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Trusted by GP practices across the UK
Practice Response Rate
0.00%

Shows how often this practice responds to patient reviews and feedback.

About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 01372 462235
  • Littleton Surgery Buckland House Esher Park Avenue Esher, Surrey KT10 9NY

Patient Experience Summary

Patients consistently praise the reception experience at this practice, with staff demonstrating exceptional courtesy, warmth, and responsiveness. Booking appointments is frequently described as efficient, with many patients securing same-day or prompt scheduling. The welcoming atmosphere and friendly demeanor of reception personnel are highlighted across numerous reviews, alongside supportive communication during interactions. Clinical care receives positive feedback for professionalism and attentiveness, with patients appreciating the compassionate approach taken by medical staff.

However, some concerns emerge regarding communication gaps during the booking process and care responsiveness. A small number of patients report difficulties accessing appointments, challenges in reaching practitioners for follow-up care, and instances where important information was not communicated clearly at the time of booking. Additionally, facility cleanliness has been raised as a concern in isolated cases, and one patient reported discomfort during a procedure due to inadequate attention to their stated preferences.

Whilst the practice demonstrates considerable strengths in reception courtesy and booking efficiency, there are opportunities to improve communication consistency during appointment scheduling and ensure more responsive follow-up care, particularly in sensitive circumstances.

Appointment

81.20 %
Great

Reception

86.30 %
Excellent

Cleanliness

75.50 %
Great

Care

79.15 %
Great

Respect

80.85 %
Great

Seen on time

82.75 %
Great
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