Patients consistently praise the reception experience at this practice, with staff demonstrating exceptional courtesy, warmth, and responsiveness. Booking appointments is frequently described as efficient, with many patients securing same-day or prompt scheduling. The welcoming atmosphere and friendly demeanor of reception personnel are highlighted across numerous reviews, alongside supportive communication during interactions. Clinical care receives positive feedback for professionalism and attentiveness, with patients appreciating the compassionate approach taken by medical staff.
However, some concerns emerge regarding communication gaps during the booking process and care responsiveness. A small number of patients report difficulties accessing appointments, challenges in reaching practitioners for follow-up care, and instances where important information was not communicated clearly at the time of booking. Additionally, facility cleanliness has been raised as a concern in isolated cases, and one patient reported discomfort during a procedure due to inadequate attention to their stated preferences.
Whilst the practice demonstrates considerable strengths in reception courtesy and booking efficiency, there are opportunities to improve communication consistency during appointment scheduling and ensure more responsive follow-up care, particularly in sensitive circumstances.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Patients consistently praise the reception experience at this practice, with staff demonstrating exceptional courtesy, warmth, and responsiveness. Booking appointments is frequently described as efficient, with many patients securing same-day or prompt scheduling. The welcoming atmosphere and friendly demeanor of reception personnel are highlighted across numerous reviews, alongside supportive communication during interactions. Clinical care receives positive feedback for professionalism and attentiveness, with patients appreciating the compassionate approach taken by medical staff.
However, some concerns emerge regarding communication gaps during the booking process and care responsiveness. A small number of patients report difficulties accessing appointments, challenges in reaching practitioners for follow-up care, and instances where important information was not communicated clearly at the time of booking. Additionally, facility cleanliness has been raised as a concern in isolated cases, and one patient reported discomfort during a procedure due to inadequate attention to their stated preferences.
Whilst the practice demonstrates considerable strengths in reception courtesy and booking efficiency, there are opportunities to improve communication consistency during appointment scheduling and ensure more responsive follow-up care, particularly in sensitive circumstances.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Robin B.
one year ago
Excellent!
Exceptional care from compassionate medical professionals
The personnel demonstrate exceptional courtesy and are incredibly supportive. The nursing staff approaches patient care with meticulous attention and genuine compassion.
Ciaran G.
one year ago
Excellent!
Speedy service with a warm and welcoming touch
Incredibly quick and productive, with a warm, welcoming demeanor - much appreciated
Chun W.
one year ago
Excellent!
Wonderful care at littleton surgery center
The medical facility in Littleton has been absolutely wonderful. The front desk staff are incredibly pleasant and accommodating. The overall service is warm and welcoming.
Paul L.
one year ago
Excellent!
Warm welcome from caring littleton surgery staff
My initial interaction with Littleton Surgery left a positive mark, with Melanie at the front desk making an exceptional first impression through her friendly demeanor and incredibly supportive assistance.
James E.
one year ago
Excellent!
Melanie saved the day with amazing service
Melanie at the front desk was incredibly supportive and addressed all of my inquiries with great care and patience.
Simon A.
one year ago
Excellent!
Trusted family doctor with exceptional care
Incredibly supportive medical team and a trusted family physician we've relied on for years
Paul B.
one year ago
Bad!
Terrible healthcare with zero problem-solving skills
It's an unacceptable setup. I strongly advise seeking medical care elsewhere. The staff at the front desk are pleasant enough, but the facility is consistently messy and neglected, and my physician appears completely disengaged from addressing any of my health concerns.
Robert V.
one year ago
Excellent!
Warm welcome at this medical office
Staff at the front desk and medical personnel were welcoming and supportive throughout my visit.
Peter B.
one year ago
Excellent!
Fantastic service from a wonderful employee
Melanie provided excellent assistance and handled everything quickly and smoothly. I appreciate her help.
Amy B.
one year ago
Excellent!
Quick and precise customer service rocks
Quick response. Precisely on target, extremely pleasant and supportive
Little L.
one year ago
Excellent!
Friendly service that truly made my day
I'm truly impressed by the incredibly welcoming and friendly service I experienced!
Helen H.
one year ago
Great!
Improved service after years of frustration
Over my 23-year history with this medical practice, I've encountered varying levels of satisfaction. However, lately, they appear to be genuinely committed to enhancing their patient care and overall service quality.
John M.
one year ago
Excellent!
Great service with a personal touch
Incredibly welcoming, supportive, and direct. Outstanding service
Sheila D.
one year ago
Excellent!
Compassionate care for my aging parents
Over recent years, I've relied heavily on Littleton Surgery in Esher while caring for my aging parents, who have multiple health challenges. The entire team has been exceptional - the welcoming reception staff are always warm and pleasant, the nurses demonstrate genuine compassion and skill, and the doctors display remarkable expertise in navigating the intricate medical details of my parents' conditions. Their collective approach has been consistently attentive, supportive, and thoroughly professional. The comprehensive care and understanding they've shown have been invaluable to both myself and my parents. My heartfelt appreciation goes out to this outstanding medical practice!
Rosalina A.
one year ago
Excellent!
Great experience with caring and skilled team
Superb training environment with a welcoming and highly competent team that creates a positive atmosphere for learning and development.
Luke W.
one year ago
Excellent!
Amazing customer service that exceeded expectations
From the moment I arrived, I was impressed by the exceptional level of attention and support. The front desk staff were incredibly welcoming and went above and beyond to assist me.
Audrey P.
one year ago
Excellent!
Quick care and smooth pharmacy experience
Exceptional care from the moment I arrived, with the front desk staff and physician providing top-notch service. My prescription was swiftly processed and ready for pickup at the pharmacy just 20 minutes after my consultation.
Basma A.
one year ago
Excellent!
Fantastic service with amazing support from melanie
A* The entire staff demonstrates exceptional teamwork and professionalism. I'd like to extend particular appreciation to Melanie, who provided invaluable assistance throughout my experience.
Revd A.
one year ago
Excellent!
Compassionate care and quick medical support
The front desk staff was incredibly supportive and quickly scheduled my consultation. Dr Gavins was attentive to my issues, showing genuine understanding and addressing them with professionalism and care.
James W.
one year ago
Excellent!
Friendly service made my day
The employees here are incredibly supportive and went above and beyond to assist me.