Patient Experience Summary

Patients consistently praise the reception experience at this practice, with staff demonstrating exceptional courtesy, warmth, and responsiveness. Booking appointments is frequently described as efficient, with many patients securing same-day or prompt scheduling. The welcoming atmosphere and friendly demeanor of reception personnel are highlighted across numerous reviews, alongside supportive communication during interactions. Clinical care receives positive feedback for professionalism and attentiveness, with patients appreciating the compassionate approach taken by medical staff.

However, some concerns emerge regarding communication gaps during the booking process and care responsiveness. A small number of patients report difficulties accessing appointments, challenges in reaching practitioners for follow-up care, and instances where important information was not communicated clearly at the time of booking. Additionally, facility cleanliness has been raised as a concern in isolated cases, and one patient reported discomfort during a procedure due to inadequate attention to their stated preferences.

Whilst the practice demonstrates considerable strengths in reception courtesy and booking efficiency, there are opportunities to improve communication consistency during appointment scheduling and ensure more responsive follow-up care, particularly in sensitive circumstances.

Appointment

81.20 %
Great

Reception

86.30 %
Excellent

Cleanliness

75.50 %
Great

Care

79.15 %
Great

Respect

80.85 %
Great

Seen on time

82.75 %
Great

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RB

Robin B. Google one year ago

Rating

Excellent!

Exceptional care from compassionate medical professionals

The personnel demonstrate exceptional courtesy and are incredibly supportive. The nursing staff approaches patient care with meticulous attention and genuine compassion.

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CG

Ciaran G. Google one year ago

Rating

Excellent!

Speedy service with a warm and welcoming touch

Incredibly quick and productive, with a warm, welcoming demeanor - much appreciated

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CW

Chun W. Google one year ago

Rating

Excellent!

Wonderful care at littleton surgery center

The medical facility in Littleton has been absolutely wonderful. The front desk staff are incredibly pleasant and accommodating. The overall service is warm and welcoming.

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PL

Paul L. Google one year ago

Rating

Excellent!

Warm welcome from caring littleton surgery staff

My initial interaction with Littleton Surgery left a positive mark, with Melanie at the front desk making an exceptional first impression through her friendly demeanor and incredibly supportive assistance.

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JE

James E. Google one year ago

Rating

Excellent!

Melanie saved the day with amazing service

Melanie at the front desk was incredibly supportive and addressed all of my inquiries with great care and patience.

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SA

Simon A. Google one year ago

Rating

Excellent!

Trusted family doctor with exceptional care

Incredibly supportive medical team and a trusted family physician we've relied on for years

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PB

Paul B. Google one year ago

Rating

Bad!

Terrible healthcare with zero problem-solving skills

It's an unacceptable setup. I strongly advise seeking medical care elsewhere. The staff at the front desk are pleasant enough, but the facility is consistently messy and neglected, and my physician appears completely disengaged from addressing any of my health concerns.

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RV

Robert V. Google one year ago

Rating

Excellent!

Warm welcome at this medical office

Staff at the front desk and medical personnel were welcoming and supportive throughout my visit.

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PB

Peter B. Google one year ago

Rating

Excellent!

Fantastic service from a wonderful employee

Melanie provided excellent assistance and handled everything quickly and smoothly. I appreciate her help.

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AB

Amy B. Google one year ago

Rating

Excellent!

Quick and precise customer service rocks

Quick response. Precisely on target, extremely pleasant and supportive

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LL

Little L. Google one year ago

Rating

Excellent!

Friendly service that truly made my day

I'm truly impressed by the incredibly welcoming and friendly service I experienced!

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HH

Helen H. Google one year ago

Rating

Great!

Improved service after years of frustration

Over my 23-year history with this medical practice, I've encountered varying levels of satisfaction. However, lately, they appear to be genuinely committed to enhancing their patient care and overall service quality.

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JM

John M. Google one year ago

Rating

Excellent!

Great service with a personal touch

Incredibly welcoming, supportive, and direct. Outstanding service

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SD

Sheila D. Google one year ago

Rating

Excellent!

Compassionate care for my aging parents

Over recent years, I've relied heavily on Littleton Surgery in Esher while caring for my aging parents, who have multiple health challenges. The entire team has been exceptional - the welcoming reception staff are always warm and pleasant, the nurses demonstrate genuine compassion and skill, and the doctors display remarkable expertise in navigating the intricate medical details of my parents' conditions. Their collective approach has been consistently attentive, supportive, and thoroughly professional. The comprehensive care and understanding they've shown have been invaluable to both myself and my parents. My heartfelt appreciation goes out to this outstanding medical practice!

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RA

Rosalina A. Google one year ago

Rating

Excellent!

Great experience with caring and skilled team

Superb training environment with a welcoming and highly competent team that creates a positive atmosphere for learning and development.

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LW

Luke W. Google one year ago

Rating

Excellent!

Amazing customer service that exceeded expectations

From the moment I arrived, I was impressed by the exceptional level of attention and support. The front desk staff were incredibly welcoming and went above and beyond to assist me.

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AP

Audrey P. Google one year ago

Rating

Excellent!

Quick care and smooth pharmacy experience

Exceptional care from the moment I arrived, with the front desk staff and physician providing top-notch service. My prescription was swiftly processed and ready for pickup at the pharmacy just 20 minutes after my consultation.

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BA

Basma A. Google one year ago

Rating

Excellent!

Fantastic service with amazing support from melanie

A* The entire staff demonstrates exceptional teamwork and professionalism. I'd like to extend particular appreciation to Melanie, who provided invaluable assistance throughout my experience.

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RA

Revd A. Google one year ago

Rating

Excellent!

Compassionate care and quick medical support

The front desk staff was incredibly supportive and quickly scheduled my consultation. Dr Gavins was attentive to my issues, showing genuine understanding and addressing them with professionalism and care.

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JW

James W. Google one year ago

Rating

Excellent!

Friendly service made my day

The employees here are incredibly supportive and went above and beyond to assist me.

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For practice staff

Respond to patient reviews

Monitor satisfaction trends

Generate CQC evidence reports

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Trusted by GP practices across the UK
Practice Response Rate
0.00%

Shows how often this practice responds to patient reviews and feedback.

About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 01372 462235
  • Littleton Surgery Buckland House Esher Park Avenue Esher, Surrey KT10 9NY

Patient Experience Summary

Patients consistently praise the reception experience at this practice, with staff demonstrating exceptional courtesy, warmth, and responsiveness. Booking appointments is frequently described as efficient, with many patients securing same-day or prompt scheduling. The welcoming atmosphere and friendly demeanor of reception personnel are highlighted across numerous reviews, alongside supportive communication during interactions. Clinical care receives positive feedback for professionalism and attentiveness, with patients appreciating the compassionate approach taken by medical staff.

However, some concerns emerge regarding communication gaps during the booking process and care responsiveness. A small number of patients report difficulties accessing appointments, challenges in reaching practitioners for follow-up care, and instances where important information was not communicated clearly at the time of booking. Additionally, facility cleanliness has been raised as a concern in isolated cases, and one patient reported discomfort during a procedure due to inadequate attention to their stated preferences.

Whilst the practice demonstrates considerable strengths in reception courtesy and booking efficiency, there are opportunities to improve communication consistency during appointment scheduling and ensure more responsive follow-up care, particularly in sensitive circumstances.

Appointment

81.20 %
Great

Reception

86.30 %
Excellent

Cleanliness

75.50 %
Great

Care

79.15 %
Great

Respect

80.85 %
Great

Seen on time

82.75 %
Great
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