Littleton Surgery
Great! (84 reviews)
Great! (84 reviews)
Patients consistently praise the reception experience at this practice, with staff demonstrating exceptional courtesy, warmth, and responsiveness. Booking appointments is frequently described as efficient, with many patients securing same-day or prompt scheduling. The welcoming atmosphere and friendly demeanor of reception personnel are highlighted across numerous reviews, alongside supportive communication during interactions. Clinical care receives positive feedback for professionalism and attentiveness, with patients appreciating the compassionate approach taken by medical staff.
However, some concerns emerge regarding communication gaps during the booking process and care responsiveness. A small number of patients report difficulties accessing appointments, challenges in reaching practitioners for follow-up care, and instances where important information was not communicated clearly at the time of booking. Additionally, facility cleanliness has been raised as a concern in isolated cases, and one patient reported discomfort during a procedure due to inadequate attention to their stated preferences.
Whilst the practice demonstrates considerable strengths in reception courtesy and booking efficiency, there are opportunities to improve communication consistency during appointment scheduling and ensure more responsive follow-up care, particularly in sensitive circumstances.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Patients consistently praise the reception experience at this practice, with staff demonstrating exceptional courtesy, warmth, and responsiveness. Booking appointments is frequently described as efficient, with many patients securing same-day or prompt scheduling. The welcoming atmosphere and friendly demeanor of reception personnel are highlighted across numerous reviews, alongside supportive communication during interactions. Clinical care receives positive feedback for professionalism and attentiveness, with patients appreciating the compassionate approach taken by medical staff.
However, some concerns emerge regarding communication gaps during the booking process and care responsiveness. A small number of patients report difficulties accessing appointments, challenges in reaching practitioners for follow-up care, and instances where important information was not communicated clearly at the time of booking. Additionally, facility cleanliness has been raised as a concern in isolated cases, and one patient reported discomfort during a procedure due to inadequate attention to their stated preferences.
Whilst the practice demonstrates considerable strengths in reception courtesy and booking efficiency, there are opportunities to improve communication consistency during appointment scheduling and ensure more responsive follow-up care, particularly in sensitive circumstances.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Filter
Dteed2 D.
one year ago
Excellent!
Lifesaver Melanie helped me when it mattered
After my hospital discharge, I was in a time-sensitive situation to register with a local medical practice in Esher and secure my prescriptions. Melanie was incredibly supportive and assisted me in resolving everything efficiently and promptly.
Gerald B.
one year ago
Excellent!
Friendly staff made my medical visit pleasant
I stopped by the medical office today, and both the front desk staff and the physician were incredibly friendly and supportive. Gerald was particularly welcoming and made my visit a pleasant experience.
Alastair J.
one year ago
Excellent!
Smooth and quick repair experience
Prompt and courteous assistance. Much appreciated.
Edwin B.
one year ago
Excellent!
Friendly staff made my day awesome
Excellent customer support, friendly employees - much appreciated!