Lodge Road Surgery

Guljeet made my doctor visit smooth

At Lodge Road Surgery, certain staff members stand out for their exceptional service, with Guljeet Mehal being a prime example. She was incredibly courteous when I called and provided me with substantial assistance. I want to express my sincere gratitude to her for her outstanding support.

Frustrating phone wait at early morning hours

I've been attempting to contact their office since early morning, precisely 7:50am, with the goal of securing a prompt appointment slot for my mother. Despite persistently trying for 20 minutes, I remain completely unsuccessful in reaching anyone. This level of service is utterly unacceptable.

Mixed service at 3:30 pm call

Most of the front desk staff are courteous and accommodating, though this isn't true across the board. Frequently, when attempting to call, you'll find yourself stuck in an endless waiting line, only to be disconnected or encounter a completely dead phone line before even entering the queue. It appears they arbitrarily switch off their phones or do so when physicians aren't readily available. I've been attempting to reach them for over an hour now, and it's mid-afternoon at 3:30 PM, yet the phone lines remain unresponsive with no one answering. I've been trying to resolve access to my medical records since March, and I'm still encountering zero progress. They were exceptionally efficient a few years back, but their service has dramatically deteriorated since then.

Wasted my time with terrible support

Spent an excruciatingly long time waiting on hold, and when I finally reached a representative, they abruptly ended the call without even addressing my simple inquiry. Absolutely unacceptable customer service.

Frustrating wait with unhelpful lab staff

I submitted my stool sample at their facility, and for two entire months, I received zero communication. I made two separate phone calls, with the receptionists consistently stating there was no update available. When I reached out a third time, the call representative named Poonam was extremely unprofessional, essentially accusing me of being at fault for everything. Her demeanor was so antagonistic that I ultimately gave up pursuing the matter. Moreover, she suddenly started instructing me about steps I should take, information that was never initially communicated to me. Her dismissive comment - suggesting that if I genuinely cared about my health I should return, otherwise I shouldn't waste their time - was completely unacceptable and absurd.

Rude staff ruined our pharmacy experience

The front desk staff at this pharmacy are incredibly discourteous and lack basic professional courtesy. They consistently refuse to schedule appointments and dismissively suggest going to the hospital for even minor ailments like headaches or mild fevers. As a result, my entire family has decided to seek healthcare services elsewhere. Our experience was thoroughly disappointing, and it's clear that the NHS needs to address the systemic issues with this particular pharmacy's customer service.

Doctors barely working, patients suffer

How is it possible for a medical practice to function with the primary physician working a limited schedule and the other doctor only present during morning hours? It's no surprise that securing an appointment is nearly impossible. The clinic urgently needs to either limit its patient load or extend its operational hours to provide adequate care and accessibility.

Friendly staff but slow phone response

The front desk staff are charming, courteous, and accommodating, but their telephone response time leaves much to be desired, often causing unnecessary delays.

Terrible phone support after long wait

Utterly disgraceful! Spent half an hour waiting in line. Then abruptly disconnected. Now I'm stuck listening to a busy signal. Thank goodness this isn't my primary care physician. Making this call on behalf of my spouse!

Hung up after long, frustrating wait

Don't answer their call. They wasted 30 minutes of my time, and just as I was about to be served, they abruptly disconnected. If you're so unhappy with your work, why are you even employed here? Absolutely appalling.

Rude receptionist ruined my whole visit

The receptionist demonstrated an extremely unprofessional attitude and clearly lacks basic interpersonal communication skills. Her manner of speaking was highly inappropriate and left me feeling thoroughly dissatisfied with her conduct.

Receptionists treated me like dirt

The phone system is utterly savage. The receptionists are extremely discourteous, and the doctors provide diagnoses while hardly acknowledging your presence. Rather than investing in a new building, the funds should have been directed towards meaningful internal enhancements, which I believe stems from the new ownership, as the staff previously exhibited friendliness - now it's like a management style reminiscent of a dystopian survival scenario. Disregarding the receptionists, I consider them to be the embodiment of malevolence, not merely rude, but downright vicious and unprofessional. This medical practice primarily serves a working-class demographic, consistently displaying condescension and delivering the most abysmal treatment possible. They uttered genuinely horrible remarks over the phone and desperately require comprehensive training in professionalism and basic human decency.

Greedy practice exploiting nhs funds

This private general practice organization should be barred from NHS service provision, as they are clearly exploiting public resources and neglecting patient and taxpayer welfare. Strong indications exist that the practice strategically manipulates its operational model to maximize NHS financial benefits, frequently prioritizing services with additional funding potential—like blood pressure, cholesterol, and diabetes screenings—while simultaneously restricting access to fundamental GP consultations. This occurs despite already receiving substantial annual per-patient capitation fees. Consequently, patients encounter significant obstacles when attempting to secure standard GP appointments, whereas financially incentivized service slots remain consistently accessible. Such practices fundamentally challenge the principles of transparency, professional ethics, and healthcare quality. Both the leadership and primary GP appear to exhibit a profound disregard for their professional responsibilities, instead concentrating on strategically maneuvering NHS funding mechanisms for personal and organizational financial advantage. This conduct is not merely unethical but actively erodes the NHS's fundamental integrity and undermines public confidence.

Rude staff who won't book my appointment

Absolutely terrible service - they consistently declined to schedule an appointment. Their treatment was extremely poor. When I tried discussing my medical issue, the staff simply told me to go to the hospital and refused to book me in. It's truly unacceptable and incredibly frustrating.

Friendly staff made my quick checkup smooth

I successfully scheduled a consultation and was welcomed by a courteous male receptionist (whose name I currently can't recall) who was extremely accommodating. The female physician (whose name also slips my mind) was incredibly supportive and genuinely kind. My medication was promptly transmitted to the pharmacy I specified. I would absolutely endorse this medical practice to my acquaintances 10/10, many thanks

Sketchy reviews and low star rating

@L929 The way you're attempting to corroborate someone else's narrative is deeply disturbing. If the surgical procedure and physician were truly exceptional, their overall rating wouldn't be hovering around a mere two stars.

Receptionist blocked my sick kid's appointment

I attempted to schedule an appointment for my child, calling repeatedly over four days, but the receptionist consistently claimed they were fully booked. While all the staff members were pleasant, one Asian lady was particularly discourteous and unhelpful, constantly refusing to provide an appointment slot. What options do parents have when their sick child needs medical attention? Fortunately, Dr. Asha and Dr. Shawney are compassionate and always understanding professionals.

Impossible to book when my kids are sick

This surgical center is absolutely terrible. Trying to book an appointment is nearly impossible - when you call right at their opening time at 8am, by 8:12 they claim to be fully booked for the day. I've consistently struggled to schedule appointments for my ill children, and I'm so frustrated that I believe they should permanently shut down their practice.

Frustrating wait for baby's skin appointment

I'm attempting to schedule a consultation for my 7-month-old infant who has numerous pimples and redness covering her face. For the past two weeks, I've been calling starting at 8 am, and when my call is finally answered around 8:20, they consistently claim the doctor is unavailable or all slots are booked, instructing me to call back the next day. Today, I went directly to the GP at 7:50 am and waited until 8:20 am, only to have the receptionist inform me that the next available slot is on August 29th, which is 10 days away. They even stated upfront that they don't book appointments and suggest walk-ins instead. We continuously face challenges every single time we try to secure an appointment. We are deeply concerned about potential allergic reactions, as our baby's facial condition is deteriorating rapidly with each passing day.

Gurdip made my visit so smooth

The reception team deserves top marks for their exceptional customer service, with a particularly outstanding performance by GURDIP. His consistently helpful and respectful approach is truly commendable. No request seems too challenging for him, and he goes above and beyond to assist customers. Gurdip is undoubtedly a valuable team member who absolutely merits recognition for his outstanding professional attitude and dedication.