Lodge Road Surgery

Missed my vaccination by five minutes

Absolutely horrific service! I had a scheduled vaccination appointment this morning at 11:20am. I proactively called the reception to inform them I'd be slightly delayed by 10 minutes, and they claimed they could accommodate a maximum 10-minute delay. Upon arriving at 11:31am, both receptionists were engaged on phone calls. After they finished, the staff member claimed it was too late, noting the time as 11:35am. I'm completely stunned by their approach. The receptionist demonstrated extremely unprofessional behavior, essentially dismissing me entirely. Consider the challenge for a 28-week pregnant woman in this situation. I pleaded for an alternative appointment on the same day, but she flatly rejected my request. Her conduct deserves zero points for customer service. Such an incredibly arrogant and inconsiderate individual!!!!!!!

Terrible support team hung up on me

The employees are incredibly discourteous and completely unhelpful. They desperately need to hire new personnel. They terminate phone calls while customers are waiting to schedule appointments, and provide absolutely no assistance whatsoever.

Racist receptionists block non-indian patients

Absolutely abysmal service that discriminates based on ethnicity. If you're of Indian descent, you'll secure an appointment, but for others, expect a grueling 2-3 month waiting period. This is the direct result of two incredibly biased staff members who blatantly favor their own community. I personally observed this injustice when my Indian friend effortlessly obtained an appointment, whereas my own attempts were repeatedly dismissed. These prejudiced receptionists need to be replaced with professional, unbiased staff who don't engage in such discriminatory practices. Their behavior is unacceptable and reeks of racism.

Rude staff ruined my morning

Extremely poor customer service at the front desk

Wasted my entire afternoon waiting

Absolutely no availability whatsoever, no slots open at any point in their scheduling system.

Phone lines drove me crazy

I've been trying desperately to schedule an appointment, but their phone system is completely useless. For a week straight, I've dialed at the same time every day, only to be greeted by an infuriating automated message claiming their lines are overwhelmed. Each time I'm instructed to try again later, but when I do, there are zero available appointments. It's incredibly frustrating and feels like an impossible task.

Sad decline after doctor's departure

Since Dr. Jhanjee's departure, the surgical practice has experienced a significant decline in quality and performance.

Rude staff ruined my medical experience

Incompetent staff, particularly the male employee who lacks basic communication skills with patients, are a major problem. If appointment slots are full, that's understandable, but the rudeness and condescension are completely unacceptable. Despite being a long-time patient at this practice for four years, my recent interaction with this individual has been an absolute horror show that has significantly diminished my respect for the entire facility.

Receptionist ruined my doctor visit

My visit to this medical practice left me thoroughly frustrated. I'm assigning a single star due to the receptionist's unacceptable demeanor and complete lack of professionalism.

Guljeet went the extra mile for me

At Lodge Road Surgery, Guljeet Mahal stands out as an exceptionally compassionate, courteous, and supportive healthcare professional. Her dedication to patient care is truly remarkable, as she went above and beyond to assist me. I strongly believe the NHS (specifically the Lodge Road Surgery Practice Manager) should recognize and commend Guljeet Mahal for her outstanding professional commitment. I recommend that the NHS not only acknowledge her exemplary service but also provide a £250.00 reward, allowing her to treat herself for her incredible work. Guljeet Mahal has made my experience at Lodge Road Surgery incredibly warm and welcoming. A heartfelt thank you and blessings to Guljeet Mahal for her outstanding service.

Rude customer service ruined my day

I contacted the customer service representative today, and the conversation was extremely unpleasant. The employee was discourteous and spoke to me in an unprofessional manner. In the future, I expect to be treated with basic respect and courtesy. Thank you.

Friendly doctors who truly listen

Hi, The front desk staff demonstrate exceptional courtesy. Dr Asha and Dr Sawhney are equally compassionate - absolutely no complaints whatsoever - they consistently listen attentively and provide thorough explanations. Kudos to Lodge Road Surgery.

Dismissed by dr satrangan when cancer was brewing

I'm utterly shocked and outraged by the locum GP Dr. Satrangan, who mockingly dismissed my request for a medical scan concerning my health condition. I was told that the hospital would ridicule my request and refuse to perform the scan. After consulting multiple other medical professionals who advised me to pursue a scan through my GP, I was subjected to this unacceptable treatment. I intend to contact the CCG to escalate this matter and pursue appropriate action. As a result of this negligent approach, I have now been diagnosed with cancer a year later, directly attributable to the surgery's lack of proper medical consideration.

Desperate wait for just five appointments

I'd rate this medical service as absolutely worthless. My young child has been unwell for almost a week, and when I contacted them on Wednesday seeking an appointment, they flatly refused. Following their guidance, I phoned at 8am and was supposedly 6th in line, then endured a 35-minute wait only to be told all 5 available slots were already taken (which sounds completely suspicious). The situation is incredibly frustrating, and I've lost the ability to even reach my regular physician. Their service is appallingly inadequate - how can a medical practice limit themselves to just 5 daily appointments?? So now we'll inevitably spend endless hours waiting at the urgent treatment centre, as has become our unfortunate routine.

Worst medical care I've ever seen

This medical facility is an absolute disaster, with personnel so incompetent they set a new low standard for professional negligence.

Terrible service during morning call

This establishment absolutely deserves to be shut down During my visit today, they deliberately misled me and four additional customers right in front of me The staff's demeanor is utterly deplorable, with their most ridiculous advice being to call at 8 AM Spare yourself the frustration and find an alternative service immediately

Friendly front desk staff saved my day

The front desk staff are simply phenomenal. They consistently demonstrate exceptional customer service, always approachable and eager to assist. I wholeheartedly endorse this team to anyone seeking top-notch service. Not a single complaint have I encountered during my interactions. Disregard any negative feedback - those critics are clearly just being unreasonable. Farewell!

Painful recovery from terrible hospital care

absolute disaster of a medical procedure, completely unacceptable standards in british healthcare system

Worst medical experience with dr duggal ever

An absolute nightmare of medical care. I'm baffled how Dr Duggal manages to practice as a general practitioner. The level of incompetence is staggering. Their communication is non-existent. If you care about your well-being, steer clear of this practice at all costs.

Impossible to get an appointment anywhere

absolute rubbish service with front desk staff who seem more preoccupied with their personal problems than helping patients. I've been attempting to secure a medical appointment for eight weeks, and every time I'm instructed to call precisely at 8am, I'm met with the frustrating news that all slots are already taken. Their unprofessional demeanor and dismissive attitude is truly appalling. This entire healthcare operation is a complete disorganized mess that fails to provide even basic customer service.