Lodge Road Surgery

Surgery wait times are a nightmare

Why aren't the authorities addressing this surgical issue? They've been completely unable to schedule a single appointment in 18 months. Their routine is always the same: they instruct patients to call at 8 AM, and by 8:01, they claim all slots are already filled. This represents the most disgraceful aspect of the NHS's service.

Terrible doctor left me feeling hopeless

If you're receiving medical care at this facility, seek alternative treatment immediately

Impossible to get a doctor's appointment

Absolutely terrible general practitioner. For an entire month, I've been unsuccessful in scheduling an appointment due to their apparent unwillingness to provide service.

Impossible to book an appointment

This establishment is absolutely terrible. I've been trying to secure an appointment for weeks without success. Despite repeatedly calling at 8 am for multiple days, I've made around 20 calls, and they consistently claim they have no availability. I'm planning to file a formal complaint with the NHS about their unacceptable service.

Terrible service that hurt my baby

The front desk staff displayed an extremely unprofessional attitude and completely failed to handle my child's medication request. When I contacted them to place the prescription order, they became confrontational. As a result of their negligence, my baby experienced unnecessary distress.

Santosh's warm smile made my day

Santosh Kaur consistently demonstrates a warm, cheerful, and welcoming demeanor throughout our interactions.

Awful wait time and terrible staff attitude

I cannot in good conscience suggest this surgical procedure to anyone, as the personnel demonstrate an unacceptable level of indifference and disrespect. Scheduling an appointment seems incredibly challenging, and interactions with the front desk staff are consistently frustrating. We have been attempting to make contact for two consecutive hours without success. Our initial call was at 8:00, and now it's 10:00. The entire situation is genuinely disheartening.

Rude receptionist ruined my medical visit

I was taken aback by the treatment I received from the staff. When I simply phoned to verify my appointment, I was met with an unexpectedly hostile response from an employee. My sole transgression was inquiring about the doctor's delay, as they were already 20 minutes behind schedule (and this is a recurring issue). I had believed that customer service was their primary concern, but they demonstrated otherwise.

Rude new staff ruined my medical visit

If the rating system allowed it, I'd award zero stars. Credit where it's due: Lisa and three other long-standing female staff members are consummate professionals—courteous and incredibly supportive. However, newer employees, particularly those of Asian descent with limited English proficiency, come across as brusque and discourteous. When I initially requested to speak with the practice manager, I was flatly denied an appointment. Curiously, once I persisted, suddenly a slot became available just three days later. I could elaborate extensively on the numerous frustrations I've encountered.

Terrible surgery with unhelpful receptionists

The medical practice is absolutely terrible. They wouldn't even merit a single star if possible. Booking an appointment is practically impossible. Their system forces patients to physically show up at the clinic and wait outside in freezing conditions just to schedule a consultation. On the rare occasion you manage to enter, you'll find two Indian staff members who completely ignore patients, instead engaging in lengthy personal conversations about their families and social events. This unprofessional behavior is precisely why I transferred my mother's medical records to a different practice. Their service is so abysmal they don't even deserve the minimal recognition of one star.

Rude english staff ruined our visit

The English front desk staff displayed a notably discourteous demeanor, in contrast to their Asian and European colleagues who appeared quite courteous. I want to emphasize that this observation is purely based on my personal experience at the medical facility while assisting my mother during her visit. Every patient deserves to be treated with fundamental respect and consideration.

Rude staff made me feel terrible

Completely appalling the way they communicate with patients!!

Terrible service from rude doctors everywhere

I wish I could assign zero stars to this medical practice's staff. It's appalling how dismissive and impatient the doctors are when interacting with patients, consistently interrupting and cutting conversations short. Dr. Harweet Sawhney stands out as the sole competent physician, but securing an appointment with him is practically unattainable.

Impossible to book a simple appointment

What incompetent medical practice tells patients they can't schedule an appointment? I'm forced to gamble on getting through by calling precisely at 8 am sharp. It seems they've got maybe three physicians and a handful of nursing staff running the whole show.

Caring staff helped me through surgery

My visit was truly pleasant, with all personnel demonstrating exceptional hospitality and ensuring my comfort throughout my medical procedure. The facility itself was immaculately maintained and appeared spotlessly clean.

Rude staff ruined my entire visit

Absolutely horrible customer service!

Smooth morning flight to chicago

Excellent encounter

Ruby made my surgery smooth

The staff here are incredibly friendly... They're always eager to assist... Especially miss ruby, who goes above and beyond... I absolutely adore this medical facility......

Terrible welcome at front desk

Staff at the front desk were incredibly unwelcoming and discourteous :(

Terrible first impression at front desk

Unwelcoming front desk personnel. Uncooperative and lacking in assistance.