Lodge Road Surgery

Rude and unhelpful front desk staff

Extremely poor customer service from the reception team, with unhelpful and unwelcoming staff members who failed to provide a satisfactory experience.

Rude receptionists made me dread calling

Where do I begin? In all honesty, this review is more focused on the telephone and reception staff than the physicians, as my experience with them has been so distressing that during my first two years as a patient, I've only visited the doctor ONCE! These staff members are unbelievably RUDE, SARCASTIC, and make you feel guilty for simply trying to schedule an appointment or access available services. They speak to patients like children and give the impression that you're an inconvenience. I always believed that calling your medical practice should provide reassurance and alleviate health-related anxiety. Instead, with this surgery, my stress levels and likely blood pressure skyrocket. We're living in challenging times, and this place is truly a test of anyone's patience and mental well-being. I will definitely be switching practices once the pandemic subsides, as such behavior should neither be tolerated nor accepted. Plenty of professionals would handle this job with the respect and dignity patients genuinely deserve!

Guljeet made my check-in smooth

The personnel were delightful and incredibly supportive. Guljeet at the reception was wonderfully warm, and Tina went above and beyond to assist. Much appreciation.

Endless wait on customer support line

Spent half an hour on hold waiting to speak with customer service, positioned as the seventh caller in the queue. The prolonged wait was incredibly exasperating for both myself and the other individuals ahead of me. Ultimately, I abandoned the call out of sheer frustration.

Smooth surgery with caring team

Exceptional medical procedure, immaculately maintained facility. Compassionate and supportive personnel. Outstanding physicians who provide top-notch care.

Newborn's registration became a nightmare

I visited the clinic to submit registration forms, and the sole receptionist seemed irritated by my submission of four documents. She claimed she was too busy and instructed me to return at 3pm when more staff would be available. Upon returning at the specified time, I later discovered my newborn urgently needed an appointment as recommended by my health visitor. However, when I called, I found out I wasn't registered. I was told to call back on Monday at 10am, which I did. I waited as the first caller for 30 minutes, only to have them abruptly hang up on me. Another 40-minute wait followed, and I still remained unregistered. Ultimately, I decided to withdraw my family's registration. The service was utterly unacceptable, with receptionists displaying a complete lack of empathy towards patient healthcare needs. Their behavior was consistently dismissive and unprofessional - even during my initial form collection, the receptionist prioritized a weekend conversation with a nurse before addressing my needs.

Frustrated after weeks of missed appointments

I find it frustrating that every time I call for an appointment at 8:30 am, I'm consistently informed that all slots are fully booked. This pattern has persisted for over three weeks, and even after explaining my medical concerns about leg lumps causing numbness, I'm still only offered an appointment next Wednesday, which would mark a total waiting period of four weeks. The situation is unacceptable, so I've decided to seek help at a walk-in clinic instead.

Worst saturday doctor visit ever

I visited on the weekend and encountered what might be the most discourteous physician I've ever come across, with zero ability to communicate effectively and who essentially threw a tantrum when I attempted to seek clarification on a few points. The front desk staff, however, are absolutely delightful to interact with! I wish they were actually the medical practitioners!