Long Lane Medical Centre

Friendly staff made my checkup a breeze

Hands down the most impressive medical practice I've encountered recently. The entire team demonstrates exceptional professionalism and the staff is absolutely top-notch.

Overwhelmed Practice, No Appointments for Weeks

Completely inadequate healthcare service that's failed me throughout my entire life. Told to consult my physician within a week, but when I call in the mornings, there are zero available slots. The next possible appointment is a month away, and they suggest I use the walk-in clinic instead. It's abundantly clear they're overwhelmed with patient volume. I'm now actively looking for alternative medical care options.

No Appointments After 30 Mins of Waiting

Absolutely dreadful medical practice. I've been stuck on hold for half an hour since 8am, and the front desk staff are claiming they have zero appointment slots open whatsoever???

Frustrating Mix-Up at the Medical Surgery

I visited the medical practice to obtain documentation for blood tests, and the receptionist checked her computer, claiming I had already completed the tests. I insisted that I hadn't and explained that I had received a text message requesting me to collect the necessary paperwork. She simply repeated that the computer showed otherwise. The following day, I phoned the surgery and was informed that the receptionist must have been mistaken and they would reprint the form. It's baffling how someone could become confused about such a straightforward matter.

Long Wait, No Appointment at 8 am

Dialed at 8 am, immediately hit an automated system. Requested a callback, which came 12 minutes later, only to be told no appointments are available.

Impossible to Get an Appointment at This Surgery

I've been registered with this GP practice since November, and neither myself nor my children can secure an appointment. They've removed medications from my prescription that were previously prescribed by doctors in Speke. When I visited recently, I was actually advised to purchase my own medication, despite the fact that it was this very surgery that originally discontinued it. The service is completely unacceptable. I have hypertension and was previously monitored monthly due to its long-standing instability. If you want to get your own health checks logged here, good luck 😂 You're forced to queue outside just to attempt booking an appointment, yet still end up with nothing. This practice is an absolute mockery of healthcare.

Caring Doctors Made All the Difference

Outstanding surgical experience. Throughout my medical journey, I've consulted numerous physicians, but this practice stands out as the absolute best. The medical team and front desk staff consistently demonstrate professionalism and warmth, and I've consistently received exceptional care and support. I wholeheartedly endorse their services.

Long Wait and Frustrating Prescription Mess

What a terrible medical practice! You can line up outside from 7/7:30am, but even if you manage to secure an appointment, there's no guarantee you'll be seen before 9am despite their official opening time of 8am. Patient access is now demanding a third-party authorization and blocking my online access, and the surgery staff seem clueless about what this means, preventing me from ordering my prescription. I've been without medication for nearly a week because I can't physically go in to order it, and the receptionist refuses to help over the phone. During my most recent appointment with the nurse, I was left waiting nearly 40 minutes past my scheduled time, all while watching her repeatedly enter and exit her room with no apparent other patients.

Quick and easy doctor's appointments online

I've consistently enjoyed my interactions with Long Lane medical practice. Their digital booking platform has been incredibly convenient, eliminating the need to make phone calls, and I've successfully secured appointments for both myself and my kids whenever necessary. Every medical professional I've encountered, whether a nurse or doctor, has been compassionate, encouraging, and genuinely supportive. My appreciation goes out to the entire team.

Freezing Wait, No Appointments at 8am

The medical practice in Liverpool is absolutely dreadful for booking appointments. You're forced to wait outside in freezing, rainy conditions at 7:30 am, only to discover by 8:05 that all slots are already taken. The following day, I made 55 consecutive calls before someone answered, and predictably, all appointments were already gone. It's an utterly ridiculous system. Throughout the day, the surgery appears completely deserted. They've also eliminated the option of requesting a phone consultation later in the day. Now, when you call, the receptionist immediately starts interrogating you about your medical issue, which I find completely inappropriate - I shouldn't have to disclose personal health details to front desk staff. I'm definitely searching for a new healthcare provider.

Waited in Rain for No Appointment

After calling ahead to understand the appointment process, a kind staff member informed me I'd need to queue from 7:30 am. I stood in the pouring rain from 7:20 until 8:00, positioned fourth in line. When finally called, I was asked about my condition, only to be told no appointments remained. Three individuals before me secured slots, while I was left without. This was my sole day off in a fortnight, and I had hoped to consult a physician. Consequently, I've been scheduled two weeks from now. I contacted 111, underwent extensive questioning, and am now awaiting a callback from the surgery's doctor. The irony is palpable. It seems inappropriate that patients must disclose personal medical details to receptionists with other people within earshot, potentially compromising privacy and dignity.

Booking Nightmare at This Unresponsive GP

This general practitioner is an absolute disaster. It's impossible to schedule an appointment, even when planning ahead, and they never respond to phone calls. Their booking system opens at 8am, but there's no chance of reaching anyone until 9am, by which time all slots are already gone. The reception staff are rude and completely unhelpful. They even tried to claim my mother hasn't had an appointment in two years, despite her frequent visits last year for joint and heart concerns. The staff training is utterly appalling. I would not recommend this practice under any circumstances. I'm incredibly relieved that I switched my GP years ago.

Worst place on earth

Their negligence left me extremely physically and mentally unwell. And now they punish me for filing a complaint by making it impossible for me to get my medications and to get an appointment. They withhold meds that I need and make things as difficult as possible for me to see or speak to a doctor. It’s not even just a bad experience it’s blatant negligence by every staff member there. Reception will gaslight you into oblivion and refuse to help you too. Just avoid a headache and don’t sign up here, it’ll probably be shut down soon when they eventually go too far and end someone anyway.

Early Morning Slots Vanish Fast

Need earlier availability - clinic starts at 8am, but all slots are completely booked within just 30 minutes.

Late appointments impossible for workers

Absolutely appalling medical practice! I attempted to schedule a consultation after 6:30 PM, but they flatly refused, despite being open until 8:30 PM. Since I'm employed until 6 o'clock, I specifically needed a later time slot, which they inconsiderately denied.

Frustrating morning call for a GP slot

Generally a decent healthcare provider, but the appointment booking process is frustratingly impractical. Attempting to schedule a consultation early in the morning often results in either fully booked slots or inconvenient time options that are impossible for working individuals to accommodate. Wouldn't a more sensible approach involve allowing patients to book appointments in advance for the upcoming week or days? But that would apparently be too straightforward and patient-friendly for this practice's liking. The receptionists behave like petty gatekeepers, arbitrarily deciding which patients can access the GP and interrogating individuals with personal questions in public spaces, completely disregarding basic privacy concerns.

Patches System Destroyed My Healthcare Experience

The quality of this medical practice has seriously deteriorated. With only 17 appointment slots across two doctors, securing a consultation is incredibly challenging. The reception staff push patients towards the Patches system, an entirely automated platform that requires symptom input, which is utterly unhelpful when you need to discuss test results. The system's response time is abysmal, with a callback taking around a week. This surgery is absolutely terrible. I cannot in good conscience recommend it to anyone.

Friendly Staff Helped Me Through Tough Time

Top-notch medical practice! The doctors are exceptional and truly dedicated! Despite constant high patient volume, the receptionists, nurses, and entire team are fantastic. They consistently provide outstanding service that goes well beyond expectations!

Impossible to Get a Doctor's Appointment

Phone lines constantly congested. Getting through is a time-consuming challenge. Same-day appointments are extremely scarce, almost like a random chance. An utterly unsatisfactory medical service.

Impossible to Book a Simple Vaccine Appointment

Every attempt to contact them via phone ends in frustration, no matter the hour, and they seem perpetually unavailable due to staff training. I'm continuously bombarded with messages urging me to schedule my vaccine, yet ironically, I'm unable to actually book an appointment because I can't reach anyone.